Blobster

Fishy name aside, has anyone used Haddocks for servicing/repairs yet.
Major service due soon, so opinions and experiences required.

Thanks,
Blobster

Allan

iTrader: (1)

I don't know if there up and running yet, and I didn't want to take a chance with a new outfit, so I'm booked into Wilsons on Saturday.

Allan

Tim Taylor

They have been up and running since 1st Oct for service. Their new showroom is being built for new car sales ready for next year. Call them on 01206 230331.

Pro Boy

While you wait 10k service in at 9am out 1.30pm. no coffee or any thing and to top it all the price, they did the bigger service oh well next one back to days

wakeboardar

ye had one with chips and mushy peas yesterday

rav4640

my sti8 came from osbourns, aint gonna let no lantra/accent mechanics near it, booked it into days of chelmsford today for its 10,000 mile service, bit of a way to go, but i,ll feel better

Tim Taylor

They have a mechanic from Osbornes there so no need for panic.

Allan

iTrader: (1)

Very happy with my Wilsons service, as much coffee as you want or courtesy car, or both.

Mine went in for a 45K on Sat morning, we spent a very nice morning around Romford and collected the car at 1:00, service was great and would definitely use again. In fact the whole thing was probably less hassle than usual, I didn't even get a door dink which normally comes as standard.
They also managed to squeeze in an alarm upgrade on the day as well.

I might look at Haddocks in the future when they have more experience and when they have more than one mechanic.

DJFish

Nothing wrong with fishy names

Haddocks are doing my 36 month service in a couple of weeks, at least one of the techs transferred from Osbournes, and at the end of the day, it's an engine and it's under warranty.

Will be putting a note on the dash asking them to let it warm through if they're going to take it for a test run though, followed one of their guys out of the garage the other day in (I assume) a customers car and he wasn't hanging about.

Andrewza

So they're okay then? Just I need to book in for my 10K service on my STi8 (also from Osbornes).

rav4640

is this 1 mechanic from osbournes gonna run around the workshop to have a look at everyone who is working on a scoob and advise, or are the mechanics gonna ask him for advise ,,, i think not,, i think this is gonna be a learning process, trail and error type thing,, good luck,, i,ll stick to making the jaunt down to chelmsford for now

Pro Boy

same here going to chelmsford now and great coffee

Andrewza

Booked into days now, only 10 miles diff between there and where osbournes was anyhow.

Pro Boy

good move, good coffe and loan car and some of the old colchester sales staff, that left before lind took it on. So they know what they are on about and service was excellent as well.

Allan

iTrader: (1)

Andrewza,
Let us know how you get on with Days, I don't use them any more but would be interested in your experiences.

Allan

Pro Boy

AllanP

Had 10k service done at days price was 20 quid cheaper than haddocks and osbornes before they closed. service was on an even par with osbornes, but coffe was better.Techs seemed to know there stuff, only one tech at osbornes now at haddocks, but feel the tech at days had more knowledge. Service manager at osbornes better than at days.

Sales staff were the ones at osbornes, before lind took over (wonder where they had gone Andrew and Peter)so was good to see them and catch up with them.

So overall Osbornes and Days no difference, but haddocks done 1,000 mile service was very poor service ie no car, 2 hour while you wait, no coffee and not even a good morning and lack of info on the sales side

Hope that helps as well

Allan

iTrader: (1)

Pro Boy,
Do you know who is the current Service Manager at Days ?

I found that my early services were OK there, but as things got a little more technical like brake fluid, they started to struggle. Body service was a joke.

I bought my car new from them and would love to return, I'll keep an eye on the reports back.

Cheers

[Edited by AllanP - 11/18/2003 8:33:30 PM]

Pro Boy

AllanP

Believe the service manger is called Lee and took over from Malcolm Barrell about 8 or 9 months ago so just getting to know the subaru, but saying that at least he comes out the office and explains thing, malcolm was a phone man only.

Techs seem well up on subaru and while having a cup of coffee in the sales showroom i saw all the certificates on the wall, never saw that at osbournes. So they get the training, and the one that serviced my car brought the keys back and was really up on the car.
And like i said sales staff know there stuff, no wonder when i asked at osbournes they said they didnt know wrer they had gone.

hope that helps

Pro Boy

AllanP
Going to take mine (STi8) and the wifes (WRX Sports Wagon) there in future 70 mile trip from Southwold, but peace of mine

Tim Taylor

The certificates at Osbornes were all on the wall behind the service desk downstairs behind Chris. As to the sales staff not saying where Peter and Andy had gone...well...would you

Tim
Ex Osborne Subaru Sales

Pro Boy

Service desk was upstairs last time i used them

Tim well yes i see what you mean, but when you find that out doesnt help said a good word.

But like i said service is even.

Sales staff well not sure who you are and were you sat in the showroom, but only the one at the back of the showroom had the knowledge, as did Andrew, Andy and Peter(Sor
ry if youre not that one, but thats fact)
So where did Andy go seems they all went together Tim

Tim Taylor

Sounds like you have not been there for a while! Service moved downstairs well over a year ago. Andrew Richards went to Days then Peter Warren went about a month or two later. Andy Mathis left Subaru, came back, went again, then left osbornes some time ago. Anyway, it's all old news now. I left 2 weeks ago and now work for another dealership, life goes on!!!

Now, where do I take my Impreza for service........?!?!?!?!?

Pro Boy

So who is your choice

what you selling now

Tim Taylor

My choice...it depends on what I gauge it on - I'll keep my views to myself.

If you want a new Focus...I'm your man

Pro Boy

Tim

you must have been the guy at the back of the showroom, spoke to you 15/18 months ago

didnt deal as i got better prices up north, but good luck in your new job

Pro Boy

Whats the rs like compared to the wrx,

Tim Taylor

Don't know - not driven one!!

Allan

iTrader: (1)

Pro Boy,
Thats interesting about the service manager........just need to get Richard Butler back in Sales and I may be tempted

RB was the finest Salemen I have ever met at any dealership.

Allan

Andrewza

Osbournes were alright, but I always thought the service bloke Barry was lying, don't know why, just seemed it. Chris was nice enough though. Has three scoobies from Osbournes and I don't recall the salesmens names, but the first two were great, letting a 22y/o test pilot a turbo and then letting me loose by myself in an STi7 18months later. The one who sold me the STi8 was a useless miserable git, andy soemthing iirc, and if I was coming in to buy one for the first time I would have been put off.

I guess I'll see what Days are like, not too fussed, but I'd rather not use a brand new dealer especially if they've only got one decent subaru tech.

Paul Woodward

I called Haddocks to enquire about courtesy cars and they said they'd need about 4-5 weeks notice.