An0n0m0us

I've got a list of proliant server models I need to find the end of life dates for. I called HP and got put through to an Indian call centre and who didn't have a clue what I was asking for

Has anyone got a UK contact number or even know somewhere on the website that details EOL info as I can't find it!

SwissTony

iTrader: (19)

This is the site we use, should tell you when the warranty cannot be extended

http://h20566.www2.hp.com/portal/sit...4892.199480143

DJ Dunk

iTrader: (5)

I always use the Support Centre above too. Whenever I log cases I always get callbacks from the call centre though.

DJ Dunk

iTrader: (5)

Logged a case today and the email has this on it, may be worth a try . .

"You may also call HP Support at 0845 161 0030/ 0845 161 0050"

hodgy0_2

What models, I might be able to get that info

An0n0m0us

Cheers for the replies. The call centre in India gave me an email address which I didn't think was going to help but to my surprise they have logged a call and looking up all the serial numbers to find out EOL. I did tell them I can't believe it can be so difficult to get EOL details from them.

I will also have a look at the link above.

Actually just had a call from them saying only one came up with EOL but he does't have accurate info as he is in a break/fix team. I've had to ask him to pass the request to a team who can find the info out as the company who owns the servers need to make a decision on whether to re-use the hardware and saying don't know isn't an answer from HP I can give them.

An0n0m0us

Ah that link above is the one i've already tried and only gives warranty info. None of that is needed, I just need EOL/EOSL for each proliant model on my list.

Also that phone number above is the one I used to log the call but you end up at an Indian call centre once you answer the many questions on the automated answering service.

Hodgy what do you use to get your info? An account manager/after sales team?

These servers were bought from HP years ago but now they use a 3rd party for IT they don't have anyone at HP to talk to and nor do I.

hodgy0_2

Yes, something like that, also

I think I have the HP server roadmap spreadsheet that has all the EOL dates on

Not at work till Monday though

richs2891

If you download HP product bulletin it tells you dates of servers that have gone end of life.
It does not however give expected EOL dates for its current range of servers
Do a google search for it.

An0n0m0us

Hodgy that spreadsheet would be perfect if you can let me have a copy please.

Rich thanks but the expected end of life is needed for all generations including more recent models such as G6 and 7s. I know the G1's on my list are dead and buried but they need to know how much longer they have on the other models before they decide to re-use them or buy new kit.

topman2180

Roadmaps are normally NDA.

richs2891

Most of the G6 and G7 are end of life, Gen8 are the current range (for the obvious DL / ML's), and they are on the V2 range of processor in them.
There are still G7 servers available within the channel as new or as refurb, they are certainly getting expensive as compared to a Gen 8, they will have the remainder of the 3 year warranty, or it can be reset to the day you bought it.



Richard

hodgy0_2

Hi - pm me an email address

An0n0m0us

Cheers Hodgy will do. Sorry only just seen this as it's been a busy day.

An0n0m0us

I got a reply from HP today and to my surprise G1's (DL series at least) only go EOSL 30th June this year. All later revisions are still supportable and no EOSL dates exist for them yet! If only that was believable