What's going on?
23 June 2012, 10:01 PM
#1
Scooby Regular
Thread Starter
What's going on?
I have been with PlusNet for a few months now - moved away from BT (although I do know BT own PlusNet).
When I kicked off with them my speed was absolute rubbish .... 1.3Mbps or thereabouts.
I complained to them, accusing them of throttling my speed, they - of course - said they weren't ..... it must be my wiring, my filters, my laptop, my desktop, my this, my that .... I told them that the only difference was a PlusNet Router.
They said they would look into it, and, amazingly the speed went up to the dizzy heights of 6Mbps .... sorted.
Then, about 4 weeks later, back down to 1.3Mbps .... contacted them again, they said it must be at my end - WRONG!!!
They said they would look into it, and, again, 6Mbps ...... sorted.
Then, once more, about 4 weeks later, back down to 1.3Mbps .... contacted them again, they said it must be at my end - WRONG!!!
They said they would look into it, and, again, 6Mbps ...... sorted.
Now, about 4 weeks later, back down to 1.3Mbps .... contacted them again .....
What are they playing at?
Can/Will they throttle a connection - then unthrottle - then throttle again?
I do not want any offers to throttle me - there aren't enough pages available on SN!
What do you reckon? It's costing me £3:50 a month, every month, and I'm not getting value for money!!!
When I kicked off with them my speed was absolute rubbish .... 1.3Mbps or thereabouts.
I complained to them, accusing them of throttling my speed, they - of course - said they weren't ..... it must be my wiring, my filters, my laptop, my desktop, my this, my that .... I told them that the only difference was a PlusNet Router.
They said they would look into it, and, amazingly the speed went up to the dizzy heights of 6Mbps .... sorted.
Then, about 4 weeks later, back down to 1.3Mbps .... contacted them again, they said it must be at my end - WRONG!!!
They said they would look into it, and, again, 6Mbps ...... sorted.
Then, once more, about 4 weeks later, back down to 1.3Mbps .... contacted them again, they said it must be at my end - WRONG!!!
They said they would look into it, and, again, 6Mbps ...... sorted.
Now, about 4 weeks later, back down to 1.3Mbps .... contacted them again .....
What are they playing at?
Can/Will they throttle a connection - then unthrottle - then throttle again?
I do not want any offers to throttle me - there aren't enough pages available on SN!
What do you reckon? It's costing me £3:50 a month, every month, and I'm not getting value for money!!!
23 June 2012, 10:15 PM
#5
Im with sky and had a similar thing. Only difference was when it went crazy slow the internet would drop off completly. after a few days of testing and changing everything they finally said there was a fault on the line - The origonal call had highlighted this but the call centre said I had to go through the long winded process.
BT have since come out and repaired the line but we have had the line drop off once since. We are keeping a log to see if it was a one off...
BT have since come out and repaired the line but we have had the line drop off once since. We are keeping a log to see if it was a one off...
Trending Topics
24 June 2012, 10:31 AM
#13
Scooby Regular
Join Date: Aug 2002
Posts: 39,877
Likes: 0
Received 0 Likes
on
0 Posts
I have been with AOL for years now, always had good service and my speed is 4.5Mbps at the moment and that remains perfectly reliable. It is due to speed up in time, I live out in the sticks and we are waiting for the improved phone lines to be installed.
Les
Les
25 June 2012, 11:05 AM
#16
Scooby Regular
Join Date: Aug 2002
Posts: 39,877
Likes: 0
Received 0 Likes
on
0 Posts
I do leave mine on but I don't leave it connected to the phone line because a lightning strike on the phone line will fry it. I realise that does not optimise the connection but it works well enough anyway.
Phone lines are susceptible to lightning strikes and are not protected. A strike can affect the lines over a large srea.
Les
Phone lines are susceptible to lightning strikes and are not protected. A strike can affect the lines over a large srea.
Les
25 June 2012, 11:10 AM
#17
Scooby Regular
Join Date: May 2008
Posts: 3,957
Likes: 0
Received 0 Likes
on
0 Posts
I do leave mine on but I don't leave it connected to the phone line because a lightning strike on the phone line will fry it. I realise that does not optimise the connection but it works well enough anyway.
Phone lines are susceptible to lightning strikes and are not protected. A strike can affect the lines over a large srea.
Les
Phone lines are susceptible to lightning strikes and are not protected. A strike can affect the lines over a large srea.
Les
25 June 2012, 11:25 AM
#18
Scooby Regular
Join Date: Feb 2006
Location: Bring back infractions!
Posts: 4,554
Likes: 0
Received 0 Likes
on
0 Posts
For ADSL Max, and it's probably advisable for other flavours of ADSL, you should not be turning off your router or disconnecting it. The adaptive techniques used to give the best speed for your line will interpret loss of sync (i.e. turning off or unplugging the router) as a potential line problem and will lower your speed in an attempt to stabalise the line. Then only after many hours / several days of uninterrupted connection will your line speed improve again.
This is why I asked Pete if he left his router switched on as if he is switching it off everynight it will account for what he is seeing. I've witnessed this with my own hardware so it does happen.
http://en.wikipedia.org/wiki/ADSL_Max
This is why I asked Pete if he left his router switched on as if he is switching it off everynight it will account for what he is seeing. I've witnessed this with my own hardware so it does happen.
http://en.wikipedia.org/wiki/ADSL_Max
25 June 2012, 12:00 PM
#19
Scooby Regular
Join Date: Aug 2002
Posts: 39,877
Likes: 0
Received 0 Likes
on
0 Posts
You should consider that if you get a direct lightning strike on the phone lines, and I have seen that happen, no amount of surge protection or BT dissipation circuits are going to protect the system against the several hundred million volts which is present in the average lightning strike. How many volts worth of current do you think it will take to destroy your router? Whatever dissipation or surge protection method is used, it will not prevent a significant voltage appearing on the input to your router as a percentage of what was powering the lightning strike!
Les
25 June 2012, 12:04 PM
#20
Scooby Regular
Join Date: May 2008
Posts: 3,957
Likes: 0
Received 0 Likes
on
0 Posts
Indeed and your IP/bRAS profile (LLU ISP's) is set via the exchange, your ISP has nothing to do with this and takes 3 days minimum, in most instances, for your profile to match your sync speed, the one you see in your router stats.
25 June 2012, 12:08 PM
#21
Scooby Regular
Join Date: May 2008
Posts: 3,957
Likes: 0
Received 0 Likes
on
0 Posts
Well you have given me real hope now! I have had a router get fried because of a lightning strike so I must be due for a lottery win pretty soon now.
You should consider that if you get a direct lightning strike on the phone lines, and I have seen that happen, no amount of surge protection or BT dissipation circuits are going to protect the system against the several hundred million volts which is present in the average lightning strike. How many volts worth of current do you think it will take to destroy your router? Whatever dissipation or surge protection method is used, it will not prevent a significant voltage appearing on the input to your router as a percentage of what was powering the lightning strike!
Les
You should consider that if you get a direct lightning strike on the phone lines, and I have seen that happen, no amount of surge protection or BT dissipation circuits are going to protect the system against the several hundred million volts which is present in the average lightning strike. How many volts worth of current do you think it will take to destroy your router? Whatever dissipation or surge protection method is used, it will not prevent a significant voltage appearing on the input to your router as a percentage of what was powering the lightning strike!
Les
25 June 2012, 12:50 PM
#24
Scooby Regular
25 June 2012, 12:58 PM
#25
Scooby Regular
I have been with PlusNet for a few months now - moved away from BT (although I do know BT own PlusNet).
When I kicked off with them my speed was absolute rubbish .... 1.3Mbps or thereabouts.
I complained to them, accusing them of throttling my speed, they - of course - said they weren't ..... it must be my wiring, my filters, my laptop, my desktop, my this, my that .... I told them that the only difference was a PlusNet Router.
They said they would look into it, and, amazingly the speed went up to the dizzy heights of 6Mbps .... sorted.
Then, about 4 weeks later, back down to 1.3Mbps .... contacted them again, they said it must be at my end - WRONG!!!
They said they would look into it, and, again, 6Mbps ...... sorted.
Then, once more, about 4 weeks later, back down to 1.3Mbps .... contacted them again, they said it must be at my end - WRONG!!!
They said they would look into it, and, again, 6Mbps ...... sorted.
Now, about 4 weeks later, back down to 1.3Mbps .... contacted them again .....
What are they playing at?
Can/Will they throttle a connection - then unthrottle - then throttle again?
I do not want any offers to throttle me - there aren't enough pages available on SN!
What do you reckon? It's costing me £3:50 a month, every month, and I'm not getting value for money!!!
When I kicked off with them my speed was absolute rubbish .... 1.3Mbps or thereabouts.
I complained to them, accusing them of throttling my speed, they - of course - said they weren't ..... it must be my wiring, my filters, my laptop, my desktop, my this, my that .... I told them that the only difference was a PlusNet Router.
They said they would look into it, and, amazingly the speed went up to the dizzy heights of 6Mbps .... sorted.
Then, about 4 weeks later, back down to 1.3Mbps .... contacted them again, they said it must be at my end - WRONG!!!
They said they would look into it, and, again, 6Mbps ...... sorted.
Then, once more, about 4 weeks later, back down to 1.3Mbps .... contacted them again, they said it must be at my end - WRONG!!!
They said they would look into it, and, again, 6Mbps ...... sorted.
Now, about 4 weeks later, back down to 1.3Mbps .... contacted them again .....
What are they playing at?
Can/Will they throttle a connection - then unthrottle - then throttle again?
I do not want any offers to throttle me - there aren't enough pages available on SN!
What do you reckon? It's costing me £3:50 a month, every month, and I'm not getting value for money!!!
If that's the case (stays at that speed), then there must be something with either your line (nothing to do with PN), your house wiring and/or your equipment which is reducing your IP Profile (your speed rating) and affecting your speed.
Again, assuming the above... PN maybe resetting (retraining) your line which set's everything back until the issue rises again and knocks your IP Profile down again.
As for the £3.50 a month comment..... you really are a **** stating the money side of things. WTF do you expect for £3.50 pm! roflol Anyway, that's by the by as I suspect this actual issue will be fairly easy to solve with some logical steps.
26 June 2012, 02:49 PM
#26
Scooby Regular
Join Date: Aug 2002
Posts: 39,877
Likes: 0
Received 0 Likes
on
0 Posts
Too late now to contact BT about the fizzed router anyway. We did get the local major junction just down the road seriously damaged by a strike, it all caught fire, so that influenced my earlier answer. That was quite a while ago so maybe they have done something about it now.
I do have good earthing rods here anyway because I am a radio Ham but not connected in any way to the 'phone system.
Thanks for the information anyway.
Les
26 June 2012, 02:51 PM
#27
Scooby Regular
Join Date: Aug 2002
Posts: 39,877
Likes: 0
Received 0 Likes
on
0 Posts