Can't open a word doc after saving it.
18 May 2009, 12:20 PM
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Can't open a word doc after saving it.
Can anyone help with this ?
When my daughter opens Word, creates a document (even just a one-word doc) then saves it, all OK.
When she comes to open it again, gets this :
The file evaluation is not available.
You may be encoutering this message because an anti-virus program is not allowing the file to open. This can be caused by one of two conditions. Either the anti-virus program needs to be updated (due to a compability problem with this application) or there is a virus in the file but the anti-virus program cannot properly remove or process the virus it has found.
Kaspersky is installed on her PC, and tried disabling that and trying to open the document - but no good.
Its MS Office 2003, Standard Edition on Vista.
Any help appreciated !
Ro.
When my daughter opens Word, creates a document (even just a one-word doc) then saves it, all OK.
When she comes to open it again, gets this :
The file evaluation is not available.
You may be encoutering this message because an anti-virus program is not allowing the file to open. This can be caused by one of two conditions. Either the anti-virus program needs to be updated (due to a compability problem with this application) or there is a virus in the file but the anti-virus program cannot properly remove or process the virus it has found.
Kaspersky is installed on her PC, and tried disabling that and trying to open the document - but no good.
Its MS Office 2003, Standard Edition on Vista.
Any help appreciated !
Ro.
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