Talk Talk broadband
11 May 2009, 02:13 PM
#1
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Talk Talk broadband
anybody have them as ISP`s or have been with them in the past?
it appears my ISP Nildram have just been bought over by them
should i be worried?
it appears my ISP Nildram have just been bought over by them
should i be worried?
11 May 2009, 02:23 PM
#2
Yeah, they're OK.
Only ever had to ring them once, got problem sorted reasonably easily when talking to India.
From what I gather, trying to leave them is another story.
I've heard from 2 people who were left without services of landline or broadband when trying to leave, and had to pay good old BT to reconnect them again.
Only ever had to ring them once, got problem sorted reasonably easily when talking to India.
From what I gather, trying to leave them is another story.
I've heard from 2 people who were left without services of landline or broadband when trying to leave, and had to pay good old BT to reconnect them again.
11 May 2009, 02:49 PM
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11 May 2009, 03:13 PM
#4
Yeah, I know.
I don't mind talking to India to be honest, that is if India and I can communicate well though.
With talktalk it was fine.
Sky - we'll thats a whole different ball game.
I've learned that I should keep my Sky calls restricted to normal working hours, outside of that it seems that we speak with India - or not as the case may be
I don't mind talking to India to be honest, that is if India and I can communicate well though.
With talktalk it was fine.
Sky - we'll thats a whole different ball game.
I've learned that I should keep my Sky calls restricted to normal working hours, outside of that it seems that we speak with India - or not as the case may be
11 May 2009, 06:36 PM
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My Mum was on Force9 which also were taken over by TT. I upgraded her dial up account (yeah I know but she did hardly any surfing) from a Force9 freebie to the basic user package of £5.99 a month for 10Gb download.
TT have this smart little online helpdesk where you can see the progress of your problem / order and leave comments yourself.
I managed to get a free wireless four port router (the guy actually said "Sod it, they haven't updated the order form so have one for free"
) and because my Mum screwed up the DD I was also able to the newer £5.99/10Gb offer rather than the £9.99/2Gb that I applied for! (that happened because they took £40 installation when it should've been free)
TT have this smart little online helpdesk where you can see the progress of your problem / order and leave comments yourself.
I managed to get a free wireless four port router (the guy actually said "Sod it, they haven't updated the order form so have one for free"
) and because my Mum screwed up the DD I was also able to the newer £5.99/10Gb offer rather than the £9.99/2Gb that I applied for! (that happened because they took £40 installation when it should've been free)
11 May 2009, 06:41 PM
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I had one problem, the indian call centre couldn't help so I wrote and copied the letter to OFCOM (or whoever it is these days) as it appeared I had been mis-sold my package. There was an error, which they quickly resolved, but not the error that the call centre's check list had identified. I got a call from a bloke who lived around the corner from me who explained the issued and gave me a credit on my account.
The speed of the broadband is exceptional. My previous ISP was just about supplying me 1MB on an up to 8MB package, the same speed package from TalkTalk, for a fraction of the price, and with the same infrastructure is giving me a consistent 6.4MB
The speed of the broadband is exceptional. My previous ISP was just about supplying me 1MB on an up to 8MB package, the same speed package from TalkTalk, for a fraction of the price, and with the same infrastructure is giving me a consistent 6.4MB
11 May 2009, 10:25 PM
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Only problem I had with them was when the local exchange went LLU and I was without BB for over a week. India said it 'was happening' but that was the extent of their knowledge - but it wasn't! Knocked on the door of the exchange and the BT Openreach engineer looked up the job, told me the whole story/timeline and I got BB when he said. It just wasn't the same date as TT had given me ...
Apart from that, faultless and even when I terminated there was no issue. I even transferred the phone/BB to the new owner of the house and all went like clockwork.
The exception that proves the rule .....
Dave
Apart from that, faultless and even when I terminated there was no issue. I even transferred the phone/BB to the new owner of the house and all went like clockwork.
The exception that proves the rule .....
Dave
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11 May 2009, 10:45 PM
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At work we are a virtual ISP with Nildram. They tell us the business side of things is making all the money so there are no signs of anything changing for 'Nildram' as such.
Because we are a partner we get through to the business support (to their office in Stoke Mandeville, Bucks) so I guess home users go through to india? Not that it really helps in that case but the support from their HQ in Bucks is pretty good.
Have you been calling this number? - 0871 230 9296
Because we are a partner we get through to the business support (to their office in Stoke Mandeville, Bucks) so I guess home users go through to india? Not that it really helps in that case but the support from their HQ in Bucks is pretty good.
Have you been calling this number? - 0871 230 9296
12 May 2009, 12:14 AM
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At work we are a virtual ISP with Nildram. They tell us the business side of things is making all the money so there are no signs of anything changing for 'Nildram' as such.
Because we are a partner we get through to the business support (to their office in Stoke Mandeville, Bucks) so I guess home users go through to india? Not that it really helps in that case but the support from their HQ in Bucks is pretty good.
Have you been calling this number? - 0871 230 9296
Because we are a partner we get through to the business support (to their office in Stoke Mandeville, Bucks) so I guess home users go through to india? Not that it really helps in that case but the support from their HQ in Bucks is pretty good.
Have you been calling this number? - 0871 230 9296
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