sarasquares

iTrader: (1)

every day about the same time i cannot get into scoobynet. the page wont load and it times out. when i get access about an hour or so later i find that scoobynet was still running, its just me that cant get on

any ideas please?

sarasquares

iTrader: (1)

Markus wil know if he sees this thread

sarasquares

iTrader: (1)

he knows everything there is to know about computers





<waits not so patiently>

Kieran_Burns

iTrader: (1)

is it only SN or iseverything slow?

sarasquares

iTrader: (1)

its only SN. i cant work it out, its so annoying. everything else flies along



Markus must be busy


it has usually done it by now or sometimes a bit later. i will try and log on with IE when it happens

Iain Young

Can you "ping" SN while the problem is happening?

It might be that your ISP is doing some work at the same time each day which is "breaking" your interweb for a while...

Dedrater

Can you get on with any other browser?

sarasquares

iTrader: (1)

i cant ping, cant do anything. all i can do is go back

i havnt tried another browser yet but i will when it happens. 3.30 is about the time it happens, sometimes later. isb been happening for a long time i think

sarasquares

iTrader: (1)

also i have a 2" deep margin at the bottom of my page. i dont have this on IE. its nothing to do with SN but i think it arrived when i upgraded Firefox to version 3 something. it has made my screen very small but i cant get rid of it. i have even uninstalled firefox but its still there

Markus

Someone mention me?

Ok, when this happens, if you open a new window in Firefox and try to go to SN, does it fail? If you do the same thing and try and go to any other site, does it work or does it fail?

What exactly are you seeing on screen when you try and access SN (a screen shot would be nice)

You say you cannot ping it, can you check and see if you have "Command Prompt" listed on your Start menu, if you do, then when you see the problem, can you try the following:

1) Click on Command Prompt, it will give you a black DOS screen, type the following command and then press return:

(It's in a code box thing so the forum software does not convert it to a URL)


Wait until you get the little C:/> prompt back, it will have written stuff whilst running the command, can you tell me what it says.

2) Type the following command and then press return:

(It's in a code box thing so the forum software does not convert it to a URL)

Again, wait until you get the little C:/> prompt back, it will have written stuff whilst running the command, can you tell me what it says.

What I want to check is what it says for a ping to SN and a ping to Google. If they both time out then it's probably not a site specific problem, if it's just SN timing out then that is somewhat odd.

You say it happens nearly every day at the same time. Roughly what time is it when it happens? When it does happen, try turning the power off on your modem, wait 30 seconds, then turn it back on, wait for it to startup, then try accessing SN again and see if you can get on.

Markus

Grab a screen shot of this problem and post it up, just so I can see what you mean.

Markus

One other question on the initial problem. What URL are you using to access SN when this problem happens?

sarasquares

iTrader: (1)

you are getting all technical now. how do i do a screen shot?

i took a pic of it a while ago....

sarasquares

iTrader: (1)

[IMG][/IMG]


this pic should do

Markus

Hold down Ctrl (Control key) and press the Print Screen (might be labeled Print Scrn / SysRq) button, then launch Paint, go to the edit menu and select Paste (or press ctrl and v), this should then pop the screen shot into a paint document, save that then upload to photobucket and post on here.

Have to giggle a little at the picture taken with a phone/camera of the screen though, very thoughtful way of getting the screenshot.

As for the problem, have a read of this, it should help you solve it, and here is the "official" Mozilla (chaps who make Firefox) support document on the issue

sarasquares

iTrader: (1)

my boyfriend has just got home so we are going to go through all of your very helpful posts Markus, back in a while

sarasquares

iTrader: (1)

right, all packages have been sent and recieved so nothing wrong there

sarasquares

iTrader: (1)

da daa one screen shot

[IMG][/IMG]

Dedrater

Toolbars and page content appear too large after upgrading to Firefox 3

Firefox window is too large or opens off screen

Dedrater

Also Sara, sort your navigation tool bar out so you can use Tabs..

Right click on the reload button or the home button (or any of the blank space) then click 'Customise' then drag over the 'New tab'.

Personally I also prefer to show 'icons & text' and use 'small icons'

You then no longer need to have multiple browser windows open.

sarasquares

iTrader: (1)

i went back to version 2 as i wasn't sure about V.3. it kept crashing. i think the margin appeared around the same time.

sarasquares

iTrader: (1)

when i uninstalled firefox 3 and installed 2 i didnt do anything to the tabs. i suppose its a bit lazy really

Dedrater

Go to the Task Manager and completly shut down Firefox, end the process, but before you do copy this...

firefox -safe-mode

Then goto Start>Run and copy the above in the box, then when that box comes up click on the reset toolbars and reset user preferences

Dedrater

Aslong as you know, Mozilla should really have that as standard when its installed.