Agggghh! Exchange & 3rd Party S/ware Email Autosend
01 February 2002, 01:56 PM
#1
Exch 5.5
3rd party software is using Outlook client (default email item) to send email to someone on action taken by the software.
ie confirmation email is sent after an order submitted.
Problem is that this brings up the Outlook "logon" box prompting for a profile to be used...
There is only one profile and this is set as default profile (just to make sure)
I can't be sitting there clicking OK everytime someone makes an order!!
Help!!
3rd party software is using Outlook client (default email item) to send email to someone on action taken by the software.
ie confirmation email is sent after an order submitted.
Problem is that this brings up the Outlook "logon" box prompting for a profile to be used...
There is only one profile and this is set as default profile (just to make sure)
I can't be sitting there clicking OK everytime someone makes an order!!
Help!!
01 February 2002, 02:09 PM
#2
Scooby Regular
Puff,
Open up Outlook. Goto Tools -> Options -> Mail Services (Outlook 2000 BTW)
Make sure Outlook isn't set to prompt for a profile (it will even if it's the only one).
Stefan
Open up Outlook. Goto Tools -> Options -> Mail Services (Outlook 2000 BTW)
Make sure Outlook isn't set to prompt for a profile (it will even if it's the only one).
Stefan
01 February 2002, 02:37 PM
#5
Scooby Regular
Puff,
I've had this happen before. It's something sticky in the registry. Have you tried enabling the prompt, closing Outlook, disabling, closing Outlook, reopen Outlook type thing?
All our servers here have 3rd party tie-ins to Outlook - BackupExec, Kiwiw Syslog Daemon, IPSentry. All work fine, but only BackupExec really needs to use Outlook as the rest can be configured to use SMTP directly.
I'll have a look on my PC for the registry keys.
Stefan
I've had this happen before. It's something sticky in the registry. Have you tried enabling the prompt, closing Outlook, disabling, closing Outlook, reopen Outlook type thing?
All our servers here have 3rd party tie-ins to Outlook - BackupExec, Kiwiw Syslog Daemon, IPSentry. All work fine, but only BackupExec really needs to use Outlook as the rest can be configured to use SMTP directly.
I'll have a look on my PC for the registry keys.
Stefan
01 February 2002, 02:58 PM
#7
Scooby Regular
Puff,
Of course, you could do what HHxx suggests.
Did you also check under the Mail applet in Control Panel that the default profile is set correctly?
Again, it's worth setting it to something else (if you can), then changing it back again.
Look at this key:-
HK_CU\Software\Microsoft\Exchange\Client\Options\P ickLogonProfile
0 - Don't pick, use the default
1 - Yes pick and prompt for profile name (keeps the default in the drop down bar)
This key holds the default profile name:-
HK_CU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Default Profile
Usually, "MS Exchange Settings"
Another suggestion would be to delete all the Windows Messaging Subsystem keys and re-creating the profile(s). I find using the default "MS Exchange Settings" profile name saves a lot of hassle.
Stefan
Of course, you could do what HHxx suggests.
Did you also check under the Mail applet in Control Panel that the default profile is set correctly?
Again, it's worth setting it to something else (if you can), then changing it back again.
Look at this key:-
HK_CU\Software\Microsoft\Exchange\Client\Options\P ickLogonProfile
0 - Don't pick, use the default
1 - Yes pick and prompt for profile name (keeps the default in the drop down bar)
This key holds the default profile name:-
HK_CU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Default Profile
Usually, "MS Exchange Settings"
Another suggestion would be to delete all the Windows Messaging Subsystem keys and re-creating the profile(s). I find using the default "MS Exchange Settings" profile name saves a lot of hassle.
Stefan
Trending Topics
01 February 2002, 03:21 PM
#10
Also, in common with all other MS Exchange settings on our sytem have...
Microsoft Exchange Server
Outlook Address Book
Anything missing? (in your opinion?)
Any special checks on the properties os the ME Server option?
Simple network here - 1 domain, less than 25 Exch clients etc etc
Microsoft Exchange Server
Outlook Address Book
Anything missing? (in your opinion?)
Any special checks on the properties os the ME Server option?
Simple network here - 1 domain, less than 25 Exch clients etc etc
01 February 2002, 03:51 PM
#11
Scooby Regular
Sorry Puff, had to go and actually do some work 
Yes, it should be 0 and the above string should be just be left Default and value not set.
You might want to delete the PickLogonProfile value. You can easily re-create it if Outlook doesn't do it automatically.
As for the others, it's the Profiles folder you're interested in.
Yes, you can just delete the sub-folders under Profiles. These are the ones that appear in the Mail applet in Control Panel. Oce you delete them, you'll not find any there. Just add them manually.
As for the profile, then Microsoft Exchange Server and Outlook Address Book is fine. You don't need anything else.
Nothing to configure on the Exchange box, other than making sure the Name you use in the profile matches the mailbox name on the server.
Oh.. there is one thing. Make sure that your authentication under the mail profile is the default NT Password Authentication. If it's set to None, then it would need a username/password/domain combo to get authorised to the Exchange mailbox.
What username are you logging onto the PC with Outlook/3rd party software as??
Stefan
Yes, it should be 0 and the above string should be just be left Default and value not set.
You might want to delete the PickLogonProfile value. You can easily re-create it if Outlook doesn't do it automatically.
As for the others, it's the Profiles folder you're interested in.
Yes, you can just delete the sub-folders under Profiles. These are the ones that appear in the Mail applet in Control Panel. Oce you delete them, you'll not find any there. Just add them manually.
As for the profile, then Microsoft Exchange Server and Outlook Address Book is fine. You don't need anything else.
Nothing to configure on the Exchange box, other than making sure the Name you use in the profile matches the mailbox name on the server.
Oh.. there is one thing. Make sure that your authentication under the mail profile is the default NT Password Authentication. If it's set to None, then it would need a username/password/domain combo to get authorised to the Exchange mailbox.
What username are you logging onto the PC with Outlook/3rd party software as??
Stefan
01 February 2002, 04:01 PM
#12
Administrator 
Small network as I said
so security is not really an issue in a locked server room and the box is behind firewalls on a subnet.
Give me a bigger company to work for & my paranoia will come into full swing
Working on the last post...
Small network as I said
so security is not really an issue in a locked server room and the box is behind firewalls on a subnet.Give me a bigger company to work for & my paranoia will come into full swing
Working on the last post...
01 February 2002, 04:11 PM
#13
Scooby Regular
Don't worry we all do it
That would be Domain Administrator user and not the local Administrator account on the PC then? Also, is it Administrators mailbox you're using?
If so, then as long as NT Password Authentication is set, you won't get prompted. Still sounds like a problem with your mail profiles and Outlook to me.
Is your Domain Administrator using Roaming Profiles?? (he really shouldn't be) If not, and if it won't coz you too much hassle, I'd delete his profile.
Login as the local workstation administrator, copy the Domain admins profile to a temp folder, delete it and then just log back in as that user.
That should re-create the NT profile for you. Then just re-configure any user-specific stuff (printers, desktop shortcuts, etc..) and launch Outlook to re-create the Mail profile.
If that doesn't fix it, then I'll be gobsmacked.
Stefan
[Edited by ozzy - 2/1/2002 4:12:30 PM]
[Edited by ozzy - 2/1/2002 4:13:50 PM]
That would be Domain Administrator user and not the local Administrator account on the PC then? Also, is it Administrators mailbox you're using?
If so, then as long as NT Password Authentication is set, you won't get prompted. Still sounds like a problem with your mail profiles and Outlook to me.
Is your Domain Administrator using Roaming Profiles?? (he really shouldn't be) If not, and if it won't coz you too much hassle, I'd delete his profile.
Login as the local workstation administrator, copy the Domain admins profile to a temp folder, delete it and then just log back in as that user.
That should re-create the NT profile for you. Then just re-configure any user-specific stuff (printers, desktop shortcuts, etc..) and launch Outlook to re-create the Mail profile.
If that doesn't fix it, then I'll be gobsmacked.
Stefan
[Edited by ozzy - 2/1/2002 4:12:30 PM]
[Edited by ozzy - 2/1/2002 4:13:50 PM]
01 February 2002, 05:00 PM
#14
Domain Administrator...
A different mailbox - Admins can access all mailboxes
NT Password Auth is set...
DA is not (to my knowledge) using RPs (whatever the f that is & I haven't set it up AFAIK!!)
Will follow instr & report back shortly...
A different mailbox - Admins can access all mailboxes
NT Password Auth is set...
DA is not (to my knowledge) using RPs (whatever the f that is & I haven't set it up AFAIK!!)
Will follow instr & report back shortly...
01 February 2002, 05:12 PM
#15
Scooby Regular
If you go into User Manager for Domains and open the properties for the Administrator. Under the Profile button, there's a field User's Profile Path. If it's blank, then you're not. If it's got some path in there the wherever you login, it will use that profile.
It's only normal users who have this set (if they move around different PC's). Admin shouldn't.
I'm off home now; will check back later.
Stefan
It's only normal users who have this set (if they move around different PC's). Admin shouldn't.
I'm off home now; will check back later.
Stefan
04 February 2002, 03:06 PM
#18
Scooby Regular
Well I never.
So what else have you tried. The only other place holding these settings are in the Local Machine registry keys for the application and mail profile settings.
Have you tried removing Outlook and re-installing the bl00dy thing ??
Stefan
So what else have you tried. The only other place holding these settings are in the Local Machine registry keys for the application and mail profile settings.
Have you tried removing Outlook and re-installing the bl00dy thing ??
Stefan
04 February 2002, 03:31 PM
#19
It became a secondary priority over the w/end ( 
) & I'm short of an exchange server at the moment ( [img]images/smilies/mad.gif[/img] ) but Willie F suggested that if the Profile name was the same as the Logged On User name, then NP.
Have to wait to find out
) & I'm short of an exchange server at the moment ( [img]images/smilies/mad.gif[/img] ) but Willie F suggested that if the Profile name was the same as the Logged On User name, then NP.Have to wait to find out
04 February 2002, 03:56 PM
#20
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Having just read through this again, we have a similar app which needs to send e-mails via a MAPI client.
What we did in the end was didn't use the Exchange server and just used outlook in Internet mode thus sending the mails directly to the ISP and used the exchang pop3 connector to pick up the mails.
What we did in the end was didn't use the Exchange server and just used outlook in Internet mode thus sending the mails directly to the ISP and used the exchang pop3 connector to pick up the mails.
04 February 2002, 04:03 PM
#22
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I've not touched ISA yet, have it but not played with (good old MSDN), but surely you should be able to create a rule to allow Port 25 out from that IP?
If your still having problems i'll dig out my ISA CD's and build a server to test with.
If your still having problems i'll dig out my ISA CD's and build a server to test with.
04 February 2002, 04:26 PM
#23
Ian you must be a masochist
ISA is a piglet & starts from the premise that nothing goes in or out, unless the admin lets it, after setting up rules, destination sets etc
ChrisB showed me a website yesterday, just devoted to this lovely product - http://www.isaserver.org - untold grief just to attempt to publish a website on that server
/shinder for tutorials & talkthroughs
Good site & I certainly know more than when I started. Email issue was on slight back-burner yesterday though.
ISA is a piglet & starts from the premise that nothing goes in or out, unless the admin lets it, after setting up rules, destination sets etc
ChrisB showed me a website yesterday, just devoted to this lovely product - http://www.isaserver.org - untold grief just to attempt to publish a website on that server
/shinder for tutorials & talkthroughs
Good site & I certainly know more than when I started. Email issue was on slight back-burner yesterday though.
04 February 2002, 04:34 PM
#24
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Not quite, i just like to know why thinks work/dont!
I'm off work ill today which means i dont have my mobile back yet either! I really shouldn't have been mucking about on the beach with the phone in my pocket....stupid rocks on the beach, who put them there.
I'll have a little look into ISA from here, and see if i can figure anything out.
I'm off work ill today which means i dont have my mobile back yet either!
I really shouldn't have been mucking about on the beach with the phone in my pocket....stupid rocks on the beach, who put them there.I'll have a little look into ISA from here, and see if i can figure anything out.
05 February 2002, 11:05 AM
#26
Scooby Regular
Paul,
I think Puff's already covered that one
The "Default Profile" registry key I asked him to check would what it was set to. That's what Outlook reads when it launches.
Through the mail applet or in Outlook are the only places he could check, so I'm running out of any more suggestions.
Stefan
I think Puff's already covered that one
The "Default Profile" registry key I asked him to check would what it was set to. That's what Outlook reads when it launches.
Through the mail applet or in Outlook are the only places he could check, so I'm running out of any more suggestions.
Stefan
05 February 2002, 11:59 AM
#27
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How does the 3rd party app access the Outlook object model? What is it written in?
I've written several Access DBs that use Outlook to send e-mails from inside the database. When you create the Outlook object, you can specify a profile name to use. If the profile doesn't exist, you get prompted for one.
Maybe a profile name has been hard coded into the app?
I've written several Access DBs that use Outlook to send e-mails from inside the database. When you create the Outlook object, you can specify a profile name to use. If the profile doesn't exist, you get prompted for one.
Maybe a profile name has been hard coded into the app?
