ScoobyDriverWannabe

Iv just baught a lap top from staples. Its HP pavillion.

It was last 1 they had & some 1 had previously purchased it but returned it the same day, so they nocked some money off it.

when they said some 1 else had previously puchased it i asked about what would happen with registering vista etc if some 1 had already done so.

I was told you dont get disks with it as HP do all that previosly & there is a recovery system built in. Which would allow me to restore the system to factory settings or burn the Disks.

Anyway now iv got home iv turned it on

& now its asking for a password to log on. Theres no recovery options during boot up. And as i cant get into windows i cant burn the disks.

so im stuck now unable to log on as i dont know the password.

Is there anyway around this ?

Or am i bestof taking it back.

twistybits

have you tried entering no password and just pressing enter?

ScoobyDriverWannabe

yer tried it

the box just auto fills password into it

andys

Can ytou not do the hold F8 trick whilst boot to access the recovery system?

cottonfoo

Take it back, they've obviously not even turned it on so who knows what state it's in. Get it fully reinstalled.

Iain Young

Yep, I'd take it back.

ScoobyDriverWannabe

There was no option to get into recovery. My previous comps have always been F8.

Anyway spoke to a m8 who works for pc world told me to try f11

which worked so i formatted n got it sorted.

But i foned them n they said bring it back, i wasnt happy as its quite a distance so cost abit in travvelling expenses. This was the last 1 so they said theyd upgrade me to a better 1.

Got it working now though not sure if its worth hastle

cottonfoo

Definitely worth it for a free hardware upgrade