Bt Broadband
04 October 2006, 08:36 AM
#1
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Bt Broadband
damm, after 1 year they have noticed that i go over my 2gb/month download limit 
they have upgraded me to the 40gb/month package which includes this new fangled "home hub" thing by the looks of it.
is the home hub thing any better then a regular wireless router?
they have upgraded me to the 40gb/month package which includes this new fangled "home hub" thing by the looks of it.
is the home hub thing any better then a regular wireless router?
04 October 2006, 11:38 AM
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Yeah, they just noticed my limit breaking too. I'm already on the 40Gb package, so they charged me the excess at £1 per Gb....
...78 quids worth lol. I'm challenging it though, because they didn't tell me I was over-using first
...78 quids worth lol. I'm challenging it though, because they didn't tell me I was over-using first
04 October 2006, 12:59 PM
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Originally Posted by Pedro_79
Hey, it's in the T&Cs - they have to tell you first 
Personally I think they should provide a tool that tells you how much you've used for a given month 
04 October 2006, 02:54 PM
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Originally Posted by Pedro_79
Hey, it's in the T&Cs - they have to tell you first
I got my first warning in July for doing 77gb in one month (Limit of 50gb) and was told on the email that if I did it again the next month I would be charged £1 per gb that I go over...
One of the guys here did 110 ish gb and got stung with a bill for 60 odd quid!
I also think they should provide you with some kind of tool so that you can check how much you've downloaded each month!
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04 October 2006, 03:15 PM
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you want to go with Zen then
there is a web portal which tells you your useage in a pie chartand they email you when you use 25%, 50%, 75% of your useage
also when you hit your limit they redirect to to a awebsite which allows you to buy more, however if you dont buy more....you cant use the net
a far better system though me thinks
there is a web portal which tells you your useage in a pie chart
and they email you when you use 25%, 50%, 75% of your useagealso when you hit your limit they redirect to to a awebsite which allows you to buy more, however if you dont buy more....you cant use the net
a far better system though me thinks
04 October 2006, 03:22 PM
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Stingy gits, AOL platinum is under £30 a month and is completely uncapped and unrestricted and you don't need to use their software, it's shareable and you get free wireless equipment.
I've had no downtime in 12 years
I've had no downtime in 12 years
05 October 2006, 10:51 AM
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Originally Posted by NickAdams
I'd be interested to hear how you get on with them as it's like talking to the wall when you speak to their advisers!!!
I got my first warning in July for doing 77gb in one month (Limit of 50gb) and was told on the email that if I did it again the next month I would be charged £1 per gb that I go over...
One of the guys here did 110 ish gb and got stung with a bill for 60 odd quid!
I also think they should provide you with some kind of tool so that you can check how much you've downloaded each month!
I got my first warning in July for doing 77gb in one month (Limit of 50gb) and was told on the email that if I did it again the next month I would be charged £1 per gb that I go over...
One of the guys here did 110 ish gb and got stung with a bill for 60 odd quid!
I also think they should provide you with some kind of tool so that you can check how much you've downloaded each month!
So, I've now sent a letter of complaint to their Customer Services Director. If I get nowhere with that, then I'll go to Otelo (the Ombudsman). It's only 70 odd quid, I know - but it really pi55ed me off and they're in the wrong, so I'm gonna make it as difficult for them as possible lol. Oh yeah, I've cancelled the direct debit too, because 'I can't afford the bill'
Last edited by Pedro_79; 05 October 2006 at 10:53 AM.
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