Funkii Munkii

Hello

I wondered if anyone has had a similar experience to mine or if Jack the Mcafee guru was about

I'm trying to uninstall internet security suite 6.0 and install version 7.0

I have been to "add remove programmes", click on the mcafee icon and the followiung appears
"In order to uninstall Mcafee security center, you need to uninstall all mcafee services first"

So I did a seach of "mcafee" and various folders popped up which i deleted apart from one called Mcafee.com this is located in "Programme files" I try to delete this folder but get the following message box pop up
"error deleting file or folder", cannot delete mcagent.exe access is denied. Make sure disc is not full or write protected and that the file is currently not in use.

Has anyone else had a similar problem or can advise how I get past this

Thanks in advance

richs2891

Try booting into safe mode (F8) and then deleting the mcafee folder from program files, Rebooting and then trying to install IN sec suite.

Richard

JackClark

That message means you should remove the other programs listed in Add Remove Programs before removing Security Center. First step would be to go there and give it a try. Next step would be to try the version 7 install anyhow.

richs2891

D'oh must learn to read the post first !!

Funkii Munkii

Hi Jack

I tried that

That is the only mcafee programme left in "add/remove programmes"

Or am i doing something else wrong lol

I've had issues before where the factory fitted 3 month installation (dell pc) was conflicting with the full version i bought, but i believe i have rid the machine of that. then i tried loading verion 6.0 over the trial version and the trial version still took over, some how i think the trial version is involved still.

I will try to install the new one all the same

Thanks for the advice everyone.

Nicks VR4

You might have to stopped the services in Task Manager too just a thought

Funkii Munkii

Tried that, lots of errors wont load

Knew it, as much as I like the product both v6.0 and 7.0 have been complete bitches to install and for 6 months 6.0 didnt even work properly.

JackClark

Make a note of the errors then go to www.mcafeehelp.com pick any question and say it didn't answer your problem, you'll be shown a 'Chat' option, one of our support people will sort it out for you, they have a tool for cleaning up the registry.

Funkii Munkii

Thanks again Jack

Re The "chat" service is it manned during certain hours ??

JackClark

Chat should be 24/7 if it's not let me know and I'll wake them up for you

Funkii Munkii

Cheers

I'll give them a tinkle this afternoon