Dracoro

My old man is having problems with norton anti-virus. It detected viruses but says it cannot delete them. I think it states something to do with permissions on the files. His login to XP is as a administrator so he should be able to remove files ok right?

I am now getting two different Virus Alerts flashing up, these being:
Norton anti-virus has detected a virus on your computer
Object name; C:\windows\java\v.bat
Virus name; BAT.Trojan

AND

Object name; C:\DOCUME~1\graham\Locals~1\Temp\Nav1.tmp
Nav29.tmp Nav33.tmp Nav35.tmp
Virus name; W32.Netsky.P@mmlenc

Anyone help, nothing obvious on the symantec site and I can't get to his PC to have a look properly.

JackClark

For the first one, turn System Restore off.

For the second one try Stinger from McAfee http://vil.nai.com/vil/stinger

Have a go with those two suggestions, let me know if it works.

Dracoro

Should I turn System restore back on after doing your suggestions?

BlkKnight

Only after you have done a full scan of your system, as the viruses can lurk in the "restore" bit.

Dracoro

He's done as recommended and removed the W32 one.

However the following one is still there.
Object name; C:\windows\java\v.bat
Virus name; BAT.Trojan

Any ideas?

jfrf

if norton quarantines the viruses which it probably has done then there shouldnt be a problem
i get the same issue. the viruses cannot be removed.
but since they are quarantined im not worried

JackClark

Copy v.bat to a tempory location, taking care not to double click it.

Delete C:\windows\java\v.bat

If everything still works fine, then delete the tempory copy.

teajunkie

hate to state the obvious but is his copy of windows up to date???
try using avg free editon from www.grisoft.com it fixes all my virus problems 10x quicker than norton etc.