Virgin Broadband+poor service = being charged £75!
19 February 2004, 12:05 PM
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Scooby Regular
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Virgin Broadband+poor service = being charged £75!
Just got an Email from Virgin that they are about to take £74.97 out of my account as it has taken them 3 months to set up my Direct Debit!
I started Virgin BB last year and initially it was paid via credit card. Then in November after complaining about the October service I set up a DD from my currrent account and demanded that I not pay for October which they did.
Unknown to me they have now taken 3 months to set up the DD and at the end of the month plan to take this amount from my account. I was a bit miffed that I wasn't told about this before and that although the girl on the phone said it takes 4 to 6 weeks to set up the DD it shouldn't take over 12 weeks.
I also asked why they left it so late to contact me and I was told I had been contacted in January but I have not received the mail and have asked for a copy to be sent to me.
Normally I wouldn't be too bothered but I've got two cars to tax and the Scoob to service in March so them taking £75 has come at the wrong time.
I'm tempted to cancel the DD and write a letter of complaint. Yes I used the Virgin service for the last 3 months but I should have had prior warning that this may happen and that their administration system is unacceptable if it takes them 12 weeks to set up a DD.
I started Virgin BB last year and initially it was paid via credit card. Then in November after complaining about the October service I set up a DD from my currrent account and demanded that I not pay for October which they did.
Unknown to me they have now taken 3 months to set up the DD and at the end of the month plan to take this amount from my account. I was a bit miffed that I wasn't told about this before and that although the girl on the phone said it takes 4 to 6 weeks to set up the DD it shouldn't take over 12 weeks.
I also asked why they left it so late to contact me and I was told I had been contacted in January but I have not received the mail and have asked for a copy to be sent to me.
Normally I wouldn't be too bothered but I've got two cars to tax and the Scoob to service in March so them taking £75 has come at the wrong time.
I'm tempted to cancel the DD and write a letter of complaint. Yes I used the Virgin service for the last 3 months but I should have had prior warning that this may happen and that their administration system is unacceptable if it takes them 12 weeks to set up a DD.
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