Lotus Notes/HP printer causes PC to reboot
21 August 2003, 02:09 PM
#1
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I have a HP Laserjet 2200 series printer (networked) in the building , which normally prints fine. However if a user tries to print an emial from Lotus Notes , which contains an attachment , then it reboots the PC instantly.
Printing a mail without attachments does not cause a problem , neither does any other application.
Any ideas ???
Printing a mail without attachments does not cause a problem , neither does any other application.
Any ideas ???
21 August 2003, 11:57 PM
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Which version of:
Notes,
printer driver
OS
are you using?
Is it just one user that's having this problem or every Notes user using that printer. Is it possible to try printing to a local printer?
[Edited by JasonHook - 8/22/2003 12:00:06 AM]
Notes,
printer driver
OS
are you using?
Is it just one user that's having this problem or every Notes user using that printer. Is it possible to try printing to a local printer?
[Edited by JasonHook - 8/22/2003 12:00:06 AM]
22 August 2003, 08:35 AM
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It restarts the PC instatntly , and it happens no matter what PC you print from. It only affects this particular printer and only printing a mail with an attachment.
I'm using windows 2000 sp3 on all machines and Lotus Notes R5
I'm using windows 2000 sp3 on all machines and Lotus Notes R5
22 August 2003, 09:32 AM
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Presume you're using HP's LJ2200 drivers and it's JetDirect'ed?
I'd set a new queue on the server using the bog standard NT / W2000 drivers for a LaserJet 4. Map the clients to it using the default Windows LJ4 driver and see what happens?
I'd set a new queue on the server using the bog standard NT / W2000 drivers for a LaserJet 4. Map the clients to it using the default Windows LJ4 driver and see what happens?
22 August 2003, 09:58 AM
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Fixed it.
I had to install the Win 2K driver locally on each PC , for some reason the driver which was installed from the NT4 print server (which also included a driver for win 2K) was not sufficient.
I had to install the Win 2K driver locally on each PC , for some reason the driver which was installed from the NT4 print server (which also included a driver for win 2K) was not sufficient.
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