PG

I am going to have a look at a prob a neighbour is having with her computer.
She recieved mail from Freeserve telling her that she must download a 'connection pack' from the FS website however the download wont complete.
She has uninstalled firewall and other things such as hotbar, google bar, all that kind of stuff and still no joy.
She has spoken to the helpline but is still no further forward.
She runs XP. Anyone had any experience with this ??

It worries me that she feels I am a computer whizz as my system is in a hell of a state right now !!!