It appears that many people are having trouble logging in to the new software.

If this is the case, please delete your cookies, as it appears to be caused by a corrupted cookie file.

To do this, either use the option in your browser, or delete the actual cookie file on your machine. If you take the latter option, please make sure that you have closed all browsers prior to deleting them, otherwise they will be replaced once you close your browsers.

Apologies for the problems.

All the best

Simon

 

The only way I can get in at the moment is through Yahoo!!
If I try and log onto SN direct I just get a page full of digits !!

 

With respect might I comment that a lot of peeps might not know how to find the cookie file in question or even use the browser option. I posted a comment about this several days ago and asked SN to re-send my password. Nothing happened (not a complaint as you may have other things going on ) and eventually found my password again. Just a PC challenged observation. Well done on the new SN. DL

 

To remove JUST the ScoobyNet cookie in Windows 2000 and XP:

* Close ALL browser windows
* Click the start button and click on "Run"
* Type in C:\Documents and Settings\%username%\Cookies
* Locate the file called username@www.scoobynet.co.uk
* Right click the file and delete it.
* Close the folder, and load ScoobyNet up as normal.

Andy

 

Hi All

There is a bug fix, which has now been installed which may solve this problem for some users.

If you are still having trouble logging in, please try again now.

All the best, and apologies

Simon

 

Deleted all cookies and started again as directed but still only getting a load of garbage if I try and log into SN direct - still have to go in through Yahoo !! Any other advice??

 

Done the same as MarvSTi5 and still have the same problems

 

What platform (OS) and web browser are you guys using?

 

Like the guys above, I too have deleted all cookies and temp files. Immediately afterwards I actually managed to get directly into the SN homepage. But as soon as IE closed and re-opened back to the same meaningless symbols etc (for an example see http://www.scoobynet.co.uk/bbs/showthread.php?t=299985

I'm running IE6 on XP Pro.

 

Guys, I don't know what you've done but as of this morning I can straight in to the SN homepage without a problem. Many thanks.

 

If you are deleting cookies manually. You need to be sure to close all browser windows before deleting them. If you don't do this, they will be automatically replaced once you close your browser.

Cheers

Simon

 

Simon,

I'm afraid I spoke too soon! I can't get the SN homepage to load properly, all I get is a load of garble (see previous posting). It still happens even after I've cleared the whole cookie file (with IE closed).

But, whilst it does this for the vast majority of the time, it does very occasionally load correctly. Any other thoughts?

 

Could you send me an email to simon@scoobynet.co.uk and paste a few lines of the garbled text you get into it?

Cheers

Simon

 

Sorted now - cheers peeps

 

Webmaster

Emailed you yesterday.

I can login but cannot post. I keep getting not authorised to post.

 

BL2, have you checked every bit of advice that is presented to you on the "not authorised" page?

Are you trying to post in a subscription only forum?

All the best

Simon

 

I have the same problem as BL2 webby. I cannot post a new thread on any forum.

 

kilo

Have you tried every forum? Please try posting a new thread in the bugs and feature requests forum entitled "test".

All the best

Simon

 

Hi webby, ive tried posting the test thread and succeeded but the problem still remains within the CARS FOR SALE forum

 

Sorry false alarm, i realised that it is a plus members forum only. My bad

 

Just replying for missyc, as she cant!

How can this happen if you can actually log in???

 

Webmaster

I tried everything.

I get exactly the same thing as charles above.

It wont let me post/reply in any forum.

 

right..

it appears that the reason for missyc, and therefore I would assume for others is that their account is set to "awaiting email authentication". This possibly means that you have changed your email address, or something in your profile, in which case you may need to authenticate again using the email that is automatically sent to you. Until you do this, your account will be locked out.

All the best

Simon

 

Simon (webmaster)

You are truely amazing. All sorted and many many thanks.

BTW keep up the good work

 

Cheers Simon Thanks for following this up. Hope it helps some of the others who are still having problems too.

Sorted

 

Thanks Simon

Chris

 

thank goodness for that

 

Went to Scoobynet homepage this morning and suddenly get the garbled nonsense mentioned earlier in the post. First time its happened - any ideas?

 

http://217.79.111.23/bbs , try this works for me !

 

Ive had probs for the last three days.

When I logged on I got the starter page displayed as jumbled letters and numbers.

A full grey screen with black text.

Sonic sorted me out with a clicky on www.5ive-o.com, so it may help others. Look in the front office under ScoobyNet posted by Yoza.

Hope this helps someone else......

Later Yoza (computer whizzz kid)