Aztec Performance, anyone got problem with them?
19 March 2014, 07:51 PM
#33
If you could see the smile you've put on my face right now (some would say lol, but I am lol internally not externally) - we have the Aztec domains also, Superhids.co.uk was setup (in 2007) to test the ecommerce platform with the view to making it HID only site and then carry the same platform over to the Aztec domains. Then once it's up and running it's something that has never been changed over, literally every month I think to myself I will sort it, but then 7 odd years pass (or fly by). It will happen I promise, the new site will be all singing all dancing, maybe not this month, maybe not this year, but one day
19 March 2014, 08:47 PM
#34
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Very true, pretty sure Amazon and plenty of others don't have telephone ordering but they seem to do okay. Most people are happy just to click and buy If you could see the smile you've put on my face right now (some would say lol, but I am lol internally not externally) - we have the Aztec domains also, Superhids.co.uk was setup (in 2007) to test the ecommerce platform with the view to making it HID only site and then carry the same platform over to the Aztec domains. Then once it's up and running it's something that has never been changed over, literally every month I think to myself I will sort it, but then 7 odd years pass (or fly by). It will happen I promise, the new site will be all singing all dancing, maybe not this month, maybe not this year, but one day
If you could see the smile you've put on my face right now (some would say lol, but I am lol internally not externally) - we have the Aztec domains also, Superhids.co.uk was setup (in 2007) to test the ecommerce platform with the view to making it HID only site and then carry the same platform over to the Aztec domains. Then once it's up and running it's something that has never been changed over, literally every month I think to myself I will sort it, but then 7 odd years pass (or fly by). It will happen I promise, the new site will be all singing all dancing, maybe not this month, maybe not this year, but one day 
I've often wondered what the deal was!Ta!
25 March 2014, 03:38 PM
#37
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I am told today that this issue is not resolved at all and the OP still has no parts.
As a result, after due consideration and discussion by PM with the OP I am re-opening this topic for discussion to continue between Aztec and the OP as I am informed that all other avenues of discussion such as PM/E-mail/Telephone are allegedly not being replied to.
As a result, after due consideration and discussion by PM with the OP I am re-opening this topic for discussion to continue between Aztec and the OP as I am informed that all other avenues of discussion such as PM/E-mail/Telephone are allegedly not being replied to.
25 March 2014, 03:58 PM
#38
Look, first of all the OP is not the customer, he is merely acting as a go between unnecessarily as I am in contact with the customer direct - that is more important than me replying to these threads.
The order was finalised and paid for 5 working days ago. Customer (and not the OP) was advised of the delay prior to finalising and paying for the order.
Customer has the tracking details. It does sound as if he is keen to get a hold of the parts asap, emailing over the weekend etc, but these threads don't help speed things up and I don't work weekends.
Cheers,
Bob
The order was finalised and paid for 5 working days ago. Customer (and not the OP) was advised of the delay prior to finalising and paying for the order.
Customer has the tracking details. It does sound as if he is keen to get a hold of the parts asap, emailing over the weekend etc, but these threads don't help speed things up and I don't work weekends.
Cheers,
Bob
25 March 2014, 04:05 PM
#39
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No im not the customer, but we talk every day and he has asked me to help him becouse he has no account on this forum, you dont respond to his messages and he dont know what is going on, if you had some customer service you would have answerd his questions and then i would not have had to created this thread in the first place.
When you are saying that you have contact with the customer direct you are lying, you have not responded to him exept for when you sent the paypal request for more money!
Good that you have sent him the tracking details now, he didint even know if or when it was going to be shipped.
You damn right its a hurry, he placed the order over 4 weeks ago if im not mistaken...
When you are saying that you have contact with the customer direct you are lying, you have not responded to him exept for when you sent the paypal request for more money!
Good that you have sent him the tracking details now, he didint even know if or when it was going to be shipped.
You damn right its a hurry, he placed the order over 4 weeks ago if im not mistaken...
Last edited by Oskar; 25 March 2014 at 04:10 PM.
25 March 2014, 04:12 PM
#40
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For the record I had problems contacting Aztec Performance and was very unhappy, after Bob posted up on here and further emailed me I chose to place my order via paypal as suggested by Bob, with 2 days I had the items i ordered. Apart from the slow comms the service was great, parts were cheap and am very happy. Much cheaper than the likes of AS performance and API so really I think that's worth it.
25 March 2014, 04:26 PM
#41
No im not the customer, but we talk every day and he has asked me to help him becouse he has no account on this forum, you dont respond to his messages and he dont know what is going on, if you had some customer service you would have answerd his questions and then i would not have had to created this thread in the first place.
When you are saying that you have contact with the customer direct you are lying, you have not responded to him exept for when you sent the paypal request for more money!
Good that you have sent him the tracking details now, he didint even know if or when it was going to be shipped.
You damn right its a hurry, he placed the order over 4 weeks ago if im not mistaken...
When you are saying that you have contact with the customer direct you are lying, you have not responded to him exept for when you sent the paypal request for more money!
Good that you have sent him the tracking details now, he didint even know if or when it was going to be shipped.
You damn right its a hurry, he placed the order over 4 weeks ago if im not mistaken...
He's been emailed plenty of times, including today before looking to reply to this thread.
He has an email account, we use that as the method to communicate with him so let's just leave it that way.
Cheers,
Bob
25 March 2014, 04:34 PM
#42
For the record I had problems contacting Aztec Performance and was very unhappy, after Bob posted up on here and further emailed me I chose to place my order via paypal as suggested by Bob, with 2 days I had the items i ordered. Apart from the slow comms the service was great, parts were cheap and am very happy. Much cheaper than the likes of AS performance and API so really I think that's worth it.
I am merely a small cog, the online ordering and fulfilment goes on without me.
25 March 2014, 04:40 PM
#44
Are you being serious Mark, just send me an email. I spoke to you just a few months ago about an intercooler kit and you never mentioned anything
Email me: aztecperformance@gmail.com
Email me: aztecperformance@gmail.com
25 March 2014, 08:35 PM
#46
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Well look at my previous post, you are mistaken. He placed an order for the wrong clutch, had to change it and to pay the balance. This was just last week and before he did that he was told that we were waiting for a delivery! If he wasn't happy then he could have just cancelled the order.
He's been emailed plenty of times, including today before looking to reply to this thread.
He has an email account, we use that as the method to communicate with him so let's just leave it that way.
Cheers,
Bob
He's been emailed plenty of times, including today before looking to reply to this thread.
He has an email account, we use that as the method to communicate with him so let's just leave it that way.
Cheers,
Bob
I know what has happend and i have seen all the emails he have sent and the ones you have responded with, so i know whats true and whats not, he and i have both told you that he need answers becouse he is building a engine for another friend and the only thing he is waiting for is the clutch.
He was the one asking me to make this thread becouse you did not respond to him, so dont try to say that you had contact with him over email becouse you did not respond to any of his questions!
I just spoke to him and yes he recived a email from you today that confirmd that it was sent today, i told him what you wrote here and he confirms what i know that you are talking ****.
I have bought stuff from UK and other countrys since 2005 and never experienced so bad customer serivce.
I got a PM from you asking to delete this thread after i made it, clearly you dont want people to see that you dont have customer service.
I had bad experience from you to, payed for my parts and waited a LONG time with no response, finally i wrote to you on facebook and then you told me i needed to pay extra for the shipping... I got NO emails from you after that order either, so i did not know that you waited for me to pay for the shipping... I thought that was a one time problem but clearly it was not, im feeling guilty becouse i was the one that recommended him to order from you, he would have bought from scoobyworld or scoobyparts otherwise, they both are great to deal with. This has caused alot of problems.
We will never buy from you again.
Last edited by Oskar; 25 March 2014 at 09:16 PM.
I love scoobynet.
26 March 2014, 12:19 PM
#51
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No matter how much you argue your comms are terrible! And when people are spending a lot of money you can't expect people not to grumble, mine said next day deliverey and it never happened, stock or no stock why advertise it as such
Chris
Chris
26 March 2014, 03:22 PM
#52
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I had problems with Aztec in the past. I ordered a clutch and got sent the wrong one.
The reason was the wrong price had been put on the original one so sent me a cheaper and thus incorrect item hoping I wouldn't notice the 5mm difference.
I questioned this via email thinking it was a genuine mistake however I got a sarcastic email back off some jumped up c*nt saying I ordered the wrong item for my car (never mentioned what my car was to him) and that I was in the wrong and it was basically tough sh*t.
Only got the item I originally paid for after threatening trading standards to the f*cktard who was emailing me. At first he still wouldn't have it until I copied and pasted the trading standards act in to the message showing he didn't have a leg to stand on.
Was a while ago now, never mentioned it on here before but obviously I wasn't the only one. I haven't and will not spend another penny there, have spent hundreds if not thousands on my car since but with other more professional companies.
My two cents anyway
The reason was the wrong price had been put on the original one so sent me a cheaper and thus incorrect item hoping I wouldn't notice the 5mm difference.
I questioned this via email thinking it was a genuine mistake however I got a sarcastic email back off some jumped up c*nt saying I ordered the wrong item for my car (never mentioned what my car was to him) and that I was in the wrong and it was basically tough sh*t.
Only got the item I originally paid for after threatening trading standards to the f*cktard who was emailing me. At first he still wouldn't have it until I copied and pasted the trading standards act in to the message showing he didn't have a leg to stand on.
Was a while ago now, never mentioned it on here before but obviously I wasn't the only one. I haven't and will not spend another penny there, have spent hundreds if not thousands on my car since but with other more professional companies.
My two cents anyway
26 March 2014, 03:48 PM
#53
Paul, it was all sorted amicably after an error on our part. The first email that you received was before we knew realised what the real error was. Your's was the only order effected by this and was over 2 years ago.
Your recollection is incorrect, your order being sorted was as a result of you being reasonable with your request to meet halfway on costs, not anything to do with Trading Standards as there was no obligation to supply a mistakenly mis-priced item. All businesses make errors where human input is involved, we looked to remedy it immediately.
Sorry you still feel aggrieved after it was all resolved. It was me that was emailing you or rather "****tard" and "****" as you refer to me as.
Copies:
Hi Paul,
Thanks for your email.
1) No attempt was ever made to "pool the wool over your eyes". The mistake was a genuine one and was immediately rectified. Your order was picked as a £143.99 Exedy 5 Speed Impreza clutch kit, we do not check the item description and only due to the listing error was your order incorrectly picked. My first email explaining the size difference was before I knew the listing was incorrectly detailing 230mm. All Exedy clutch orders have the labels removed at dispatch to keep supplier part numbers/contact details private. Hopefully when you look back over the emails you will see that this is a true account.
2) My advice to you on the clutch was as a specialist in the industry for some years. We supply hundreds of Exedy clutch to both retail and trade. We are not "pop up" ebay outfit, we have a proven track record with Imprezas.
3) An offer to remedy was made immediately after you told us that you was not happy. Our remedy to offer a full refund would be ample in any given Court under the Sale of Goods Act as the listing/pricing was a genuine error which was immediately amended when we became aware.
4) Your offer of meeting halfway on the cost difference between a 225mm and 230mm is a reasonable request, and one which we agree to in order to bring the matter to an amicable close. I will arrange an uplift of the clutch from your address if you could let me know which date is convenient for you. I will need you to print a barcoded address label and package the clutch safely. The easiest thing to do would be for us to refund you this order and then raise a new one showing the correct clutch with the agreed discount applied.
All said and done, I genuinely want you to be as happy as possible with your purchase.
--
eBay Member: mozza131313 mozza1_iw2705sf@members.ebay.co.uk
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Dear aztec_performance_ltd,
Ok good, so if you refund me the £143.99 and send me an invoice for £169.99 we can get this all done and dusted, can you send it out asap, you can collect this one as soon as you like
regards
paul
- mozza131313
____
Of the thousands of customers we have had since 2007 it's not so bad that there is only a handful of unhappy customers, some needing to refer back years. I wish every customer was happy and I always do my best to keep customers happy but I am only human and not flawless.
Cheers,
Bob
Your recollection is incorrect, your order being sorted was as a result of you being reasonable with your request to meet halfway on costs, not anything to do with Trading Standards as there was no obligation to supply a mistakenly mis-priced item. All businesses make errors where human input is involved, we looked to remedy it immediately.
Sorry you still feel aggrieved after it was all resolved. It was me that was emailing you or rather "****tard" and "****" as you refer to me as.
Copies:
Hi Paul,
Thanks for your email.
1) No attempt was ever made to "pool the wool over your eyes". The mistake was a genuine one and was immediately rectified. Your order was picked as a £143.99 Exedy 5 Speed Impreza clutch kit, we do not check the item description and only due to the listing error was your order incorrectly picked. My first email explaining the size difference was before I knew the listing was incorrectly detailing 230mm. All Exedy clutch orders have the labels removed at dispatch to keep supplier part numbers/contact details private. Hopefully when you look back over the emails you will see that this is a true account.
2) My advice to you on the clutch was as a specialist in the industry for some years. We supply hundreds of Exedy clutch to both retail and trade. We are not "pop up" ebay outfit, we have a proven track record with Imprezas.
3) An offer to remedy was made immediately after you told us that you was not happy. Our remedy to offer a full refund would be ample in any given Court under the Sale of Goods Act as the listing/pricing was a genuine error which was immediately amended when we became aware.
4) Your offer of meeting halfway on the cost difference between a 225mm and 230mm is a reasonable request, and one which we agree to in order to bring the matter to an amicable close. I will arrange an uplift of the clutch from your address if you could let me know which date is convenient for you. I will need you to print a barcoded address label and package the clutch safely. The easiest thing to do would be for us to refund you this order and then raise a new one showing the correct clutch with the agreed discount applied.
All said and done, I genuinely want you to be as happy as possible with your purchase.
--
eBay Member: mozza131313 mozza1_iw2705sf@members.ebay.co.uk
to me
eBay eBay sent this message to Aztec Performance (aztec_performance_ltd).
Your registered name is included to show this message originated from eBay. Learn more.
Buyer has responded to your question about this item
Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs. Learn More.
Dear aztec_performance_ltd,
Ok good, so if you refund me the £143.99 and send me an invoice for £169.99 we can get this all done and dusted, can you send it out asap, you can collect this one as soon as you like
regards
paul
- mozza131313
____
Of the thousands of customers we have had since 2007 it's not so bad that there is only a handful of unhappy customers, some needing to refer back years. I wish every customer was happy and I always do my best to keep customers happy but I am only human and not flawless.
Cheers,
Bob
26 March 2014, 03:58 PM
#54
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mmmmmmmmmmm a lot of things missing there, the half way price was my suggestion on an account of me not being arsed to go down the long drawn out route.
My suggestion was to meet half way after I sent the trading standards ditty, as I didn't want to be a sarky c*nt and be obstructive like yourself (see my signature).
My suggestion was to meet half way after I sent the trading standards ditty, as I didn't want to be a sarky c*nt and be obstructive like yourself (see my signature).
26 March 2014, 04:13 PM
#55
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1) No attempt was ever made to "pool the wool over your eyes". The mistake was a genuine one and was immediately rectified. Your order was picked as a £143.99 Exedy 5 Speed Impreza clutch kit, we do not check the item description and only due to the listing error was your order incorrectly picked. My first email explaining the size difference was before I knew the listing was incorrectly detailing 230mm. All Exedy clutch orders have the labels removed at dispatch to keep supplier part numbers/contact details private. Hopefully when you look back over the emails you will see that this is a true account.
Yes you were trying pull the wool as you knowingly sent out the wrong clutch. Your excuse of not checking is poor if true and is quite obviously wrong as you knew you had sent the wrong one.
2) My advice to you on the clutch was as a specialist in the industry for some years. We supply hundreds of Exedy clutch to both retail and trade. We are not "pop up" ebay outfit, we have a proven track record with Imprezas.
Your "advice" was unhelpful, sarcastic and wrong. You didn't know what car I had or what setup it was running.
3) An offer to remedy was made immediately after you told us that you was not happy. Our remedy to offer a full refund would be ample in any given Court under the Sale of Goods Act as the listing/pricing was a genuine error which was immediately amended when we became aware.
Nope wrong again like I showed, regardless you should of just honoured the agreement that had been made. Wasn't my fault you messed up, if I didn't have the first sarcastic, condescending and patronising email the I would of just accepted a fair mistake and had the refund.
4) Your offer of meeting halfway on the cost difference between a 225mm and 230mm is a reasonable request, and one which we agree to in order to bring the matter to an amicable close. I will arrange an uplift of the clutch from your address if you could let me know which date is convenient for you. I will need you to print a barcoded address label and package the clutch safely. The easiest thing to do would be for us to refund you this order and then raise a new one showing the correct clutch with the agreed discount applied.
Like I said in the other post I showed you the trading standards piece and was willing to go all the way however after I had sent that I thought f*ck it can I really be arsed for a few quid and made my offer, you accepted the offer and all was done and dusted which is why I never mentioned it on here. I only have as others have had problems and everyone one should here other problems
Yes you were trying pull the wool as you knowingly sent out the wrong clutch. Your excuse of not checking is poor if true and is quite obviously wrong as you knew you had sent the wrong one.
2) My advice to you on the clutch was as a specialist in the industry for some years. We supply hundreds of Exedy clutch to both retail and trade. We are not "pop up" ebay outfit, we have a proven track record with Imprezas.
Your "advice" was unhelpful, sarcastic and wrong. You didn't know what car I had or what setup it was running.
3) An offer to remedy was made immediately after you told us that you was not happy. Our remedy to offer a full refund would be ample in any given Court under the Sale of Goods Act as the listing/pricing was a genuine error which was immediately amended when we became aware.
Nope wrong again like I showed, regardless you should of just honoured the agreement that had been made. Wasn't my fault you messed up, if I didn't have the first sarcastic, condescending and patronising email the I would of just accepted a fair mistake and had the refund.
4) Your offer of meeting halfway on the cost difference between a 225mm and 230mm is a reasonable request, and one which we agree to in order to bring the matter to an amicable close. I will arrange an uplift of the clutch from your address if you could let me know which date is convenient for you. I will need you to print a barcoded address label and package the clutch safely. The easiest thing to do would be for us to refund you this order and then raise a new one showing the correct clutch with the agreed discount applied.
Like I said in the other post I showed you the trading standards piece and was willing to go all the way however after I had sent that I thought f*ck it can I really be arsed for a few quid and made my offer, you accepted the offer and all was done and dusted which is why I never mentioned it on here. I only have as others have had problems and everyone one should here other problems
26 March 2014, 04:14 PM
#56
I know that he orded the "wrong" clutch but the only reason he changed it was becouse it took so long so he figured that the parts wasnt shipped yet, and that was the first time he came in contact with you, when you sent the money request for the change to 6 speed clutch... at first he would have changed the flywheel on the STI 6 speed to a 5 speed flywheel and then the clutch would have fitted, so thats not an issue here at all and dont try to make it seem like he should be greatful that he was able to change it...
I know what has happend and i have seen all the emails he have sent and the ones you have responded with, so i know whats true and whats not, he and i have both told you that he need answers becouse he is building a engine for another friend and the only thing he is waiting for is the clutch.
He was the one asking me to make this thread becouse you did not respond to him, so dont try to say that you had contact with him over email becouse you did not respond to any of his questions!
I just spoke to him and yes he recived a email from you today that confirmd that it was sent today, i told him what you wrote here and he confirms what i know that you are talking ****.
I have bought stuff from UK and other countrys since 2005 and never experienced so bad customer serivce.
I got a PM from you asking to delete this thread after i made it, clearly you dont want people to see that you dont have customer service.
I had bad experience from you to, payed for my parts and waited a LONG time with no response, finally i wrote to you on facebook and then you told me i needed to pay extra for the shipping... I got NO emails from you after that order either, so i did not know that you waited for me to pay for the shipping... I thought that was a one time problem but clearly it was not, im feeling guilty becouse i was the one that recommended him to order from you, he would have bought from scoobyworld or scoobyparts otherwise, they both are great to deal with. This has caused alot of problems.
We will never buy from you again.
I know what has happend and i have seen all the emails he have sent and the ones you have responded with, so i know whats true and whats not, he and i have both told you that he need answers becouse he is building a engine for another friend and the only thing he is waiting for is the clutch.
He was the one asking me to make this thread becouse you did not respond to him, so dont try to say that you had contact with him over email becouse you did not respond to any of his questions!
I just spoke to him and yes he recived a email from you today that confirmd that it was sent today, i told him what you wrote here and he confirms what i know that you are talking ****.
I have bought stuff from UK and other countrys since 2005 and never experienced so bad customer serivce.
I got a PM from you asking to delete this thread after i made it, clearly you dont want people to see that you dont have customer service.
I had bad experience from you to, payed for my parts and waited a LONG time with no response, finally i wrote to you on facebook and then you told me i needed to pay extra for the shipping... I got NO emails from you after that order either, so i did not know that you waited for me to pay for the shipping... I thought that was a one time problem but clearly it was not, im feeling guilty becouse i was the one that recommended him to order from you, he would have bought from scoobyworld or scoobyparts otherwise, they both are great to deal with. This has caused alot of problems.
We will never buy from you again.
Your friend (who is our customer - not you) seems very nice by the way and all comms have been nice and friendly, only you are dragging the tone down.
Ask your friend if I am "talking s***" and if I am to email as much and then I'll take it seriously. I doubt he will though as I've said things have been friendly and polite.
By the way, your order and your friends were both the same error on the website, incorrect shipping charged/paid. I am surprised you didn't ask him to ensure he paid the correct amount (the same as you). £10 does not cover 2 clutches and a flywheel to Sweden when UK shipping is £14.99. It's a glitch on the website when people overseas order more than one item which we were tying to fix but i suspect we will just move to our new website soon.
Timeline of your order:
Friday 3rd January 2014 (afternoon) - Order placed
Monday 6th January 2014 - Passed over to me as an exception (incorrect shipping)
Monday 6th January 2014 - PayPal request sent detailing the error
16th + 20th January 2014 - emails received asking about order status
20th January 2014 - I reply asking if you have received the PayPal request okay and if not I will send another one
20th January 2014 - You reply you haven't seen a PayPal request
20th January 2014 - I reply and send another PayPal request
20th January 2014 - You pay the £19.99 PayPal request for shipping
20th January 2014 - Order paid for and completed
20th January 2014 - Order dispatched
23rd January 2014 - Order delivered successfully to you in Sweden
Cheers,
Bob
26 March 2014, 08:30 PM
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Oskar. You know you can leave Trader Score
If your not sure how to matey drop me a pm on ssc and ill talk you through it in swedish
Adam
If your not sure how to matey drop me a pm on ssc and ill talk you through it in swedish
Adam
Last edited by sweden; 26 March 2014 at 08:31 PM.