eBay seller warning: imprezabreaker
28 March 2014, 12:35 PM
#31
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Hi guys/girls
Didn't want this to be my first post but I thought I'd share my recent experience with the eBay seller imprezabreaker on here to potentially save someone else the extremely poor service and hassle I've had.
I purchased a set of evo x wheels as a buy it now auction via eBay a week ago today from imprezabreaker, they were keenly priced and I paid within minutes of clicking the buy it now button. The following day they refunded me automatically without even getting it touch with me first claiming the price was incorrect. I pointed out to them it was a legally binding contract in the eyes of UK law but they choose to ignore me. I phoned them and spoke to a chap called Duncan who told me they'd been incorrectly priced, I explained I was extremely unhappy with the situation to be told that the boss would have to final say on the matter but he wasn't in (funny how he didn't need to be in work for the automatic refund to happen however)
As you can imagine this went on and on with the boss being in work in a couple of hours later for me to phone back and surprise surprise he decided to have the day off.
Eventually I had an email from the boss via eBay to tell me the price had been a mistake and he was basically choosing to ignore UK consumer law
My advice to you would be if you choose to use this eBay seller via the buy it now option don't bank on receiving the parts as they may choose to decide overnight the parts are now worth more and not sell them to you
Didn't want this to be my first post but I thought I'd share my recent experience with the eBay seller imprezabreaker on here to potentially save someone else the extremely poor service and hassle I've had.
I purchased a set of evo x wheels as a buy it now auction via eBay a week ago today from imprezabreaker, they were keenly priced and I paid within minutes of clicking the buy it now button. The following day they refunded me automatically without even getting it touch with me first claiming the price was incorrect. I pointed out to them it was a legally binding contract in the eyes of UK law but they choose to ignore me. I phoned them and spoke to a chap called Duncan who told me they'd been incorrectly priced, I explained I was extremely unhappy with the situation to be told that the boss would have to final say on the matter but he wasn't in (funny how he didn't need to be in work for the automatic refund to happen however)
As you can imagine this went on and on with the boss being in work in a couple of hours later for me to phone back and surprise surprise he decided to have the day off.
Eventually I had an email from the boss via eBay to tell me the price had been a mistake and he was basically choosing to ignore UK consumer law
My advice to you would be if you choose to use this eBay seller via the buy it now option don't bank on receiving the parts as they may choose to decide overnight the parts are now worth more and not sell them to you
28 March 2014, 11:49 PM
#32
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No it's not, it's an invitation to treat. They have no legal obligation to accept your offer regardless of what cost it is advertised for. The same goes for any shop (high street or online) which lists something for sale, the price it is listed for and your offer of said price does not have to be accepted.
28 March 2014, 11:52 PM
#33
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I was talking to Duncan when I was there the other day and he mentioned this, sounded like a genuine mistake which he was kicking himself for. Hope you managed to sort out a deal with him in the end OP. Appreciate your disappointment but I guess these things can happen every now and then if you're listing a lot on eBay.
I've bought quite a bit off them, and their service centre do all the work on my car, not got a bad word to say about them.
I've bought quite a bit off them, and their service centre do all the work on my car, not got a bad word to say about them.
The whole point of eBay is to sell the goods at the price you list them for or invite people to bid. Changing your mind after you listed them is certainly not professional, just warning people to expect he may change his mind again if they purchase goods from him
29 March 2014, 09:05 AM
#36
No it's not, it's an invitation to treat. They have no legal obligation to accept your offer regardless of what cost it is advertised for. The same goes for any shop (high street or online) which lists something for sale, the price it is listed for and your offer of said price does not have to be accepted.
29 March 2014, 12:59 PM
#37
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I don't really see any issue to be honest, you've been given a refund.
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