Dixons Group in trouble .......
31 March 2011, 08:47 PM
#61
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I think they are turning it around. They have changed the name of there customer service centre and when talking to one of the guys there the other day he mentioned that They have a new way of thinking and are getting rid of all the dead wood. They sorted me out no problem at all.
Never thought I would say this but I gave them a second chance and though the when something went wrong but was pleasantly surprised when needed there customer service. And there process were keen as well ...
Never thought I would say this but I gave them a second chance and though the when something went wrong but was pleasantly surprised when needed there customer service. And there process were keen as well ...
31 March 2011, 09:24 PM
#62
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I hope they do turn it around .... purely so no-one else will be treated as badly as I was - I will still never, ever, give them a penny.
I wouldn't want to risk it - my experience at their hands was so horrendous!
I wouldn't want to risk it - my experience at their hands was so horrendous!
01 April 2011, 09:26 AM
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I think that PC World is okay and is convenient if you want something 'now'. If you go online and pre-order goods are not that much higher than online retailers and I will pay slightly (slightly!) more for the ability to pick it up now.
I would never buy a computer etc.. from them as the prices are too high full stop.
STeve
I would never buy a computer etc.. from them as the prices are too high full stop.
STeve
01 April 2011, 10:31 AM
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You know nothing of poor service until you have used Pixmania.
Worst company i've ever dealt with. After buying a steering wheel for my PC from them and it developing a fault within 2 days. It took 2 months of emails and calls to get them to accept a return of the item (after they sent me replacement parts they expected me to solder on!) They then offered me store credit for half the amount i paid, after another month of negotiations they offered me an refund. And finally 5 months after I first contacted them i got my refund, which was still not the full amount but i cant be arsed anymore.
Oh and it came with a european plug when it came so i couldn't use it.
Idiots!
Worst company i've ever dealt with. After buying a steering wheel for my PC from them and it developing a fault within 2 days. It took 2 months of emails and calls to get them to accept a return of the item (after they sent me replacement parts they expected me to solder on!) They then offered me store credit for half the amount i paid, after another month of negotiations they offered me an refund. And finally 5 months after I first contacted them i got my refund, which was still not the full amount but i cant be arsed anymore.
Oh and it came with a european plug when it came so i couldn't use it.
Idiots!
01 April 2011, 01:56 PM
#66
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Pixmania IS part of the CURRYS and Dixon Group .... and PCWorld.
When you need help they are a bunch of idiots at best and down right nasty at worst.
When you need help they are a bunch of idiots at best and down right nasty at worst.
02 April 2011, 08:12 AM
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I used to work for them when i was 16/17, they were ***** then and i assume they are ***** now
Bought my 42" plasma from them about 6 years ago, although i did it the sensible way, walked into the shop as i needed a TV that day, chose one i liked, paid cash and walked back out with a TV they had in stock, no warranty, no stupid credit, simples
02 April 2011, 09:56 AM
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02 April 2011, 10:02 AM
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There is a tipping point with everything .... I'm guessing that the years and years of appalling Customer Service has reached that tipping point.
They say that every unsatisfied tells 10 others about their bad experiences - it takes a while but eventually everyone who may be a buyer knows someone who has been treated like **** by DSG ... and that is the tipping point!
I really don't want to see redundancies by those innocent of terrible Customer Service - but I would cheer if the Group went down the tubes, they deserve it to be brutally honest.
Another would step into their shoes and may actually treat their Customers fairly ... I still cannot get over the fact that they told me, "Take us to Court if you feel lucky!" - so, I did - and WON!! They lost so much from that stupidity. They lost a TV, they lost a Customer and I told 1,000's of buyers about my experiences - and I still tell anyone who will listen!! It's staggeringly stupid when all they had to do was to treat me properly!
They say that every unsatisfied tells 10 others about their bad experiences - it takes a while but eventually everyone who may be a buyer knows someone who has been treated like **** by DSG ... and that is the tipping point!
I really don't want to see redundancies by those innocent of terrible Customer Service - but I would cheer if the Group went down the tubes, they deserve it to be brutally honest.
Another would step into their shoes and may actually treat their Customers fairly ... I still cannot get over the fact that they told me, "Take us to Court if you feel lucky!" - so, I did - and WON!! They lost so much from that stupidity. They lost a TV, they lost a Customer and I told 1,000's of buyers about my experiences - and I still tell anyone who will listen!! It's staggeringly stupid when all they had to do was to treat me properly!
Could well be down to middle managers trying to impress their bosses by keeping things under their hats as far as possible and consequently the real problem has not been sorted.
Good customer service is vital of course if you want to maintain a successful business.
les
14 April 2011, 12:53 PM
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This will be music to Pete's hearing aid...
Ouch.
This is the area where Morgan Stanley looked closely at Dixons. It noted that DSG has an annual rent bill of £220m, which is three times its annual underlying profits.
Or, more brutally, as the financial services firm noted: "Put another way, Dixons' UK rental bill is now more than 3x its underlying profits. Dixons' UK liabilities, therefore, effectively outstrip its assets, in our view."
Or, more brutally, as the financial services firm noted: "Put another way, Dixons' UK rental bill is now more than 3x its underlying profits. Dixons' UK liabilities, therefore, effectively outstrip its assets, in our view."
14 April 2011, 01:23 PM
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I've never had a problem because I know their warranty service is shocking. I only ever use them if I need something quick or it's actually cheaper.
14 April 2011, 01:40 PM
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Les
14 April 2011, 03:22 PM
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In fact I think them leaving the market would open up oppotunities for other companies to have a play.
And although Pete might be having a good old laugh at Dixon groups woes, I feel sorry for the thousands of workers now facing redundancy.
Last edited by Gear Head; 14 April 2011 at 03:24 PM.
14 April 2011, 05:27 PM
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Not nice for people to lose jobs but I can still remember being told that as I bought my mini disk player in 1 day before its warranty ran out, they would not repair it ? It would appear that they had a policy of not fixing things a few days before the warranty ran out as it saved them loads. A pal of mine had to start court action to get them to fix his cd player. They offered rubbish customer service, expensive warranties that they fail to honour and rip off accessories. The name mastercare still fills me with dread and irritation.
14 April 2011, 09:21 PM
#76
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Indeed .... if you choose to work for a retailer giving disgraceful Customer Service then, to be perfectly honest, you cannot be too shocked if the outfit goes under and you lose your job!
14 April 2011, 11:35 PM
#77
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Currys pulled a blinder with me on an xbox360, can't be bothered going into detail about it but I'd never give them a penny again but that's what happens when u have commission driven staff that are not incentified to show good customer care.
I have to say the company I work for is known for great customer service but its crown is slipping with each passing year in my opinion. I don't get paid enough to offer fantastic customer service or have good product knowledge anymore but I do try my best even though its getting very difficult.
I have to say the company I work for is known for great customer service but its crown is slipping with each passing year in my opinion. I don't get paid enough to offer fantastic customer service or have good product knowledge anymore but I do try my best even though its getting very difficult.
15 April 2011, 03:14 PM
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Really? Dixons, PC World and Currys always seem a lot more expensive then anywhere else.
In fact I think them leaving the market would open up oppotunities for other companies to have a play.
And although Pete might be having a good old laugh at Dixon groups woes, I feel sorry for the thousands of workers now facing redundancy.
In fact I think them leaving the market would open up oppotunities for other companies to have a play.
And although Pete might be having a good old laugh at Dixon groups woes, I feel sorry for the thousands of workers now facing redundancy.
Les
15 April 2011, 03:31 PM
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One thing that really p*ssed me off with Currys is when they screwed my brother (who knew no better) into paying £45 for a HDMI cable when he had just paid £600 for a Samsung TV!
He was a bit annoyed when I showed him the cables on ebay that I use being just £5 or so.
Don't think he will be returning.
I remember when wifey and I were looking around for a TV upgrade two years ago.
Saleman in Currys came up to us but I said, no thanks, we were just browsing.
He then said 'Well if you do decide to purchase, I can knock £15 of a HDMI cable!'
I then asked him to explain what the difference between the cheap and expensive cables. Let's just say I left shortly after.
He was a bit annoyed when I showed him the cables on ebay that I use being just £5 or so.
Don't think he will be returning.
I remember when wifey and I were looking around for a TV upgrade two years ago.
Saleman in Currys came up to us but I said, no thanks, we were just browsing.
He then said 'Well if you do decide to purchase, I can knock £15 of a HDMI cable!'
I then asked him to explain what the difference between the cheap and expensive cables. Let's just say I left shortly after.
15 April 2011, 03:34 PM
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One thing that really p*ssed me off with Currys is when they screwed my brother (who knew no better) into paying £45 for a HDMI cable when he had just paid £600 for a Samsung TV!
He was a bit annoyed when I showed him the cables on ebay that I use being just £5 or so.
Don't think he will be returning.
I remember when wifey and I were looking around for a TV upgrade two years ago.
Saleman in Currys came up to us but I said, no thanks, we were just browsing.
He then said 'Well if you do decide to purchase, I can knock £15 of a HDMI cable!'
I then asked him to explain what the difference between the cheap and expensive cables. Let's just say I left shortly after.
He was a bit annoyed when I showed him the cables on ebay that I use being just £5 or so.
Don't think he will be returning.
I remember when wifey and I were looking around for a TV upgrade two years ago.
Saleman in Currys came up to us but I said, no thanks, we were just browsing.
He then said 'Well if you do decide to purchase, I can knock £15 of a HDMI cable!'
I then asked him to explain what the difference between the cheap and expensive cables. Let's just say I left shortly after.
Les
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