I phone 4 broke
Scooby Regular
Joined: Dec 2006
Posts: 13,654
Likes: 0
From: S.E London
As much as I hope it doesn't, and am sure it won't happy, I would laugh my **** off if they told you to do one after all this positivity.
Scooby Regular
Joined: Dec 2006
Posts: 13,654
Likes: 0
From: S.E London
From my experiences, one was great, one was shocking. That was just to buy cases lol.
iPads were bought from Best Buy where the service was fantastic.
Apple internal policy states hight street branches are not allowed to replace an iphone, it has to be done by apple, so they can control any threat of bad press.
If you have had a replacement from a network provider it will have been a error and the person who authorised it will have been bollocked and an email will have gone round regarding apple repacement policy and the dos and donts wil have been on it!
I admit its bad customer service to ecpect you to drive 50 miles to sort it but this is apple, they want to control EVERYTHING about the iphone, even the tariffs and fair use allowances, they are ***** at apple!
If you have had a replacement from a network provider it will have been a error and the person who authorised it will have been bollocked and an email will have gone round regarding apple repacement policy and the dos and donts wil have been on it!
I admit its bad customer service to ecpect you to drive 50 miles to sort it but this is apple, they want to control EVERYTHING about the iphone, even the tariffs and fair use allowances, they are ***** at apple!
It wasnt done at a high street branch, I rang my service provider to sort out a new replacment as did my mate when he was given an iphone 4. Ive know a few people who have done this so I can figure out what you have said if that is right how service providers keep on doing it then.
Scooby Regular
Joined: Nov 2000
Posts: 1,432
Likes: 0
From: Glasgow
Because of this thread I have just been in to the Apple shop in Glasgow because the button on top of my 3GS would not turn the phone off. I booked an appointment by phoning 02 at 1pm got an appointment at 3 and was out with a new iphone by 3:30.
No problems even though it only had 25 days left on the warranty. The old phone had a small crack on the back of the phone and he said that would have been enough for a new phone.
The new one only has a 90 day guarantee but I will stick it on ebay at the end of the month and upgrade to an iphone 4.
No problems even though it only had 25 days left on the warranty. The old phone had a small crack on the back of the phone and he said that would have been enough for a new phone.
The new one only has a 90 day guarantee but I will stick it on ebay at the end of the month and upgrade to an iphone 4.
Scooby Regular
Joined: Dec 2006
Posts: 13,654
Likes: 0
From: S.E London
Because of this thread I have just been in to the Apple shop in Glasgow because the button on top of my 3GS would not turn the phone off. I booked an appointment by phoning 02 at 1pm got an appointment at 3 and was out with a new iphone by 3:30.
No problems even though it only had 25 days left on the warranty. The old phone had a small crack on the back of the phone and he said that would have been enough for a new phone.
The new one only has a 90 day guarantee but I will stick it on ebay at the end of the month and upgrade to an iphone 4.
No problems even though it only had 25 days left on the warranty. The old phone had a small crack on the back of the phone and he said that would have been enough for a new phone.
The new one only has a 90 day guarantee but I will stick it on ebay at the end of the month and upgrade to an iphone 4.
Excellent news and service
Thread Starter
Scooby Regular
Joined: Apr 2006
Posts: 1,152
Likes: 0
Well folks what an experience - The store didn't open till 11am and as I arrived at 10.55 I sat outside. A que formed and I was like wtf, then the glass door opened and I walked in behind around 10 people. Following this all the staff started applauding and cheering. Yanks for ya I suppose lol.
Anyway customer service was spot on and they gave me a brand new phone
Anyway customer service was spot on and they gave me a brand new phone
Thread Starter
Scooby Regular
Joined: Apr 2006
Posts: 1,152
Likes: 0
This is an interesting discussion. thank you for sharing
iphone 4 case
iphone 4 case
Scooby Senior
Joined: Dec 2000
Posts: 5,826
Likes: 0
From: North Wales
Funnily enough, Apple are not the only company in the world to give good customer services and good products.
Like most other companies they also fail to deliver spectacularly in some areas too.
Apple: No Better than anyone else since 1976
Geezer
Scooby Regular
iTrader: (2)
Joined: Apr 2004
Posts: 15,029
Likes: 0
From: Somewhere in Kent, sniffing some V-Power
you cant be too nice, if you got even slightly angry and shouty in my shop i would just have you removed by security and barred from ever coming back!
People that think they can just shout a manager down to get their own way are the sort of people who refuse to listen to reason and think cos they are a big person in their family who commands respect that that repect will come from me.
Wrong, you are **** all to me love, jog on!
People that think they can just shout a manager down to get their own way are the sort of people who refuse to listen to reason and think cos they are a big person in their family who commands respect that that repect will come from me.
Wrong, you are **** all to me love, jog on!
The Iphone is not a cheap phone to buy is it. £200 plus £40 a month for two years or something. I would expect it last a good few years for that money, so if I went back to the shop from which I purchased it 13 months later with a fault and the cocky manager who doesn't seem to give a **** says 'Jog on' I think I would lose it, wouldn't you?
Scooby Regular
Joined: Jul 2005
Posts: 12,329
Likes: 0
Worring really, you take a phone in and they replace it without quibble?, and they have loads of phones ready and waiting for this purpose..
could be argued that the phone has lots of problems, and its cheaper / quicker to give about a replacement than repair it, thus giving the impression of good customer service
mart
could be argued that the phone has lots of problems, and its cheaper / quicker to give about a replacement than repair it, thus giving the impression of good customer service
mart
Last edited by mart360; Jan 11, 2011 at 06:14 PM.
Thread
Thread Starter
Forum
Replies
Last Post