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7500 miles done, engine gone, Subaru saying warranty is invalid

Old Apr 22, 2010 | 09:16 PM
  #61  
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Originally Posted by JR WRX
All my sympathy.

I have in the past had a "warranty" issue (non subaru), which went round in circles for weeks.

"Money talks" - pushed my car out of the dealers, left it parked legally on the road and covered the inside of the window with a very big poster saying "I bought my car from here, the engine has failed, and the warranty is not being honoured".

Went home.

1 hour later garage manager turned up on my drive, gave me the keys to his car, and said I would have mine back in under a week repaired - it was.

now thats how you do it
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Old Apr 22, 2010 | 09:22 PM
  #62  
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Does anyone know how many 2008 STI's have been sold? and how many have had engine failure?

Mine is now 2 years old (about to go in for it's 2nd service) I've had the reflash (that I had to go to the dealer and ask for even though I had just had the first sevice) 13000 miles always use v power or tesco 99 if I have to. Check the oil every week (never used any)

But I always have it in the back of mind that one day it will go bang.

Am I just paranoid?

Hope you get it sorted, think a letter to watchdog wouldn't go amiss.
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Old Apr 22, 2010 | 09:23 PM
  #63  
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Originally Posted by rb5 286
Update: Spoken to Adrian Hogg of Subaru UK, they are saying that because i removed the cat from the I have invalidated the warranty

thats amazing considering i have fitted a CAT BACK system!!!


Awaiting a call back as he said AMC told them the cats have been removed.
Did I read somewhere that the car had a PPP on it when you got it? Correct me if I'm wrong but the PPP replaces the second cat with a decat pipe and rearbox. If that is the case then the cat was removed as part of a Subaru approved package and should be mapped accordingly. If it's not a PPP then that could be another matter.
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Old Apr 22, 2010 | 09:24 PM
  #64  
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Because mine went bang after just 9,000 miles, I'm now worried everytime I drive it. Up to 20,000 now and I've not had any engine problems yet.
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Old Apr 22, 2010 | 09:45 PM
  #65  
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Originally Posted by pslewis
That's a bummer and I feel for you .... but, the warranty is quite clear (well, it was 10 years ago when I bought mine new - don't mess with it or warranty void) ... which appears to be what has happened here.

Don't forget, they don't have to prove the exhaust broke the engine - just that you had broken the terms of the warranty ... they have that proof.
I know what you are saying but can it be proved beyond reasonable doubt that the exhaust modification caused the engine failure? I would doubt that if this was to go to legal action that IM / Subaru could prove that the exhaust contributed directly or indirectly to the failure.

Originally Posted by pslewis
However, Subaru are famed for their Customer Service - they were. They are also famous for 100% reliable vehicles (which they are if not messed about with).
It would appear not considering that they keep denying a problem which has reared it's head on a large percentage of these cars considering the low sales volume. Modified or standard these cars keep on having engine failures of that there is no doubt.

Originally Posted by pslewis
The Exhaust change would result in a better flow rate ... something which takes the car out of its design parameters. Now, I agree that it is unlikely that this caused the fault - and therefore Subaru should offer some payment (and I think they will).
I thought that you claimed recently that the original Subaru map learned and adapted to changes in the parameters given by the various sensors, and I am still at a loss how a change to the exhaust system could cause an engine failure. I think that IM / Subaru should acknowledge the known problems with these cars and 'come to the party'. Mind you they are now in cahoots with Toyota and we now know what they are like for acknowledging known problems.

Originally Posted by pslewis
As for cars which are tracked ... I remember many years ago IM filming track days and events and data logging reg numbers ... then if a claim came in they could refuse as it had been tracked and they had proof.)
As Subaru built it's market and reputation of the Impreza as a driver's car I find it strange that they would then try to 'catch' it's market 'abusing' the product. Putting a car on a track is in reality no worse than some 'enthusiastic' driving of which I partake on some quiet 'private' roads in Mid Wales when time, traffic and road conditions allow.

Originally Posted by pslewis
I do understand both sides .... why should Subaru honour a warranty on a product to someone who changes it, breaks it and then comes back to them claiming?
Well I would think that the fact the exhaust modification can in no way be attributed to the engine failure would be a major cause Pete, as I stated earlier the burden is on IM / Subaru to show the failure was caused by the modification carried out.

You can use spurious parts (and if such parts were to cause a failure the vehicle manufacturer would have to prove there were the contributing factor) to maintain ANY manufacturer's vehicle whilst it is in a warranty period, you only have to service / maintain it to the manufacturers specification ie at a perscribed time or mileage intervals.

Originally Posted by pslewis
Try unscrewing the back of a 50" Plasma TV (just to have a look how it works), then claiming 3 months later that it is faulty - they will know the back has been off and will, rightly, deny the claim.
Yes but there are no user serviceable parts on a TV other than the fuse in the plug, this is not the case with a motor vehicle. Television manufacturers put anti-tamper seals/stickers on most exterior or interior screw points for that very reason.

This is not meant as having a 'go' at Pete as he has raised some very interesting points but I am afraid that IM / Subaru's policy can at best be described as shoddy to say the least.

There are well known but not acknowledged faults with these vehicle's but it would appear that the longer that IM /Subaru think that they do not admit the inherent problem(s) they believe that it will go away. It is just a pity that they appear to be driving their customer base away at the very time that they require them the most.

Last edited by Cannon Fodder; Apr 22, 2010 at 10:07 PM. Reason: spelling correction
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Old Apr 22, 2010 | 09:59 PM
  #66  
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I think people can often get bogged down with the detail of the warranty - forget that, or get a lawyer.
Bottom line, bought car, changed two non-essential exhaust bits, engine bang.
Don't say you want to make a warranty claim, as they will love this as they can defer responsibility for you to someone else. The point is your car don't work and you want to know what the seller is going to do about it - IN WRITING. Tell them you will use their written answer whatever way you see fit (local paper, on Scoobynet, etc), they have 5 working days to get the letter to you,or you will park your car outside their entrance posted with copies of all these posts about the reliability of the new engine, a copy of their letter, etc and then do it.
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Old Apr 22, 2010 | 10:26 PM
  #67  
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Would I recommend Subaru to anyone after my engine blowing pre-maturely... NO. Would I buy another one myself.... NO. This is my first and last scoob.
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Old Apr 22, 2010 | 11:24 PM
  #68  
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Originally Posted by aamtheman
See this is why I think it depends which dealer you go to. When my engine went on my hawkeye, they couldn't have been more helpful, everything sorted under warranty. And now my rear struts have gone which are also getting sorted under warranty (extended) with no problem at all.
What happened to you engine?? Is it a common problem since the 2.5 engine
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Old Apr 22, 2010 | 11:33 PM
  #69  
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Originally Posted by aamtheman
Would I recommend Subaru to anyone after my engine blowing pre-maturely... NO. Would I buy another one myself.... NO. This is my first and last scoob.

This sort of comment should be shown to Subaru IMHO, it just says everything!!

If new and current customers feel like this, then Subaru will rapidly become a name of the past

PULL YOUR FINGER OUT IM!!!!!
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Old Apr 22, 2010 | 11:44 PM
  #70  
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Come on ..... how many sold?

I'm going to guess at 2000? Sound reasonable?

How many gone bang? 20? Sound reasonable?

How many messed about with? 20? Sound reasonable?

Sorry, if you **** about with your new car under warranty then you void that warranty ... it is simple to understand ... keep it standard, keep it covered, keep it reliable.

When out of warranty do as you please and blow it apart .................. sorted.

I am an owner of a 10 year old Impreza Turbo - standard apart from backbox - nearly 100,000 miles of utter reliablility ............ everyone can enjoy this sort of performance if only they resisted the modification route - or bought a car they want in the first place!
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Old Apr 22, 2010 | 11:49 PM
  #71  
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Originally Posted by scooby1929
What happened to you engine?? Is it a common problem since the 2.5 engine
My STI is a 2006 2.5 turbo, and was under manufacturers warranty at the time the engine failed. One call to Subaru assist is all I had to make, and everything was taken care of. Hire car same day, new engine, turbo, oil pump, pan, etc etc, anything that came into contact with the oil was replaced. But my car had only done 9,000 miles

To be honest I don't know how common the problem is with the hawkeyes, but my feeling is that although Subaru dealt with it to my satisfaction, it should never have happened in the first place, and that's why I've lost confidence in my car and in Subaru.
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Old Apr 22, 2010 | 11:53 PM
  #72  
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If in doubt retreat to default

Standard cars are going bang, PPP's and modified. Same with the HG's on Hawkeyes. Some standard cars have gone pop without reason.
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Old Apr 22, 2010 | 11:54 PM
  #73  
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Originally Posted by pslewis

Sorry, if you **** about with your new car under warranty then you void that warranty ... it is simple to understand ... keep it standard, keep it covered, keep it reliable.
Only modification to my car was Subaru's approved Prodrive Performance Pack. Nothing more. And not driven hard at all, infact it's hardly been driven at all... 9,000 miles in just less than 3 years.
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Old Apr 22, 2010 | 11:55 PM
  #74  
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Originally Posted by pslewis
I am an owner of a 10 year old Impreza Turbo - standard apart from backbox - nearly 100,000 miles of utter reliablility ............ everyone can enjoy this sort of performance if only they resisted the modification route - or bought a car they want in the first place!
I'm the owner of a 7-year old Impreza Turbo running highly modified, running 415bhp as opposed to standard 265bhp - nearly 85,000 miles of utter reliability........
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Old Apr 23, 2010 | 12:42 AM
  #75  
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If all you have done is put a cat back on get the dealer to prove that it is the exhaust thats caused it. What a C U Next Tuesday tho. What you could say is that the exhaust got knocked of by a speed bump and this was the alternitave as sujested by another subaru garage??

just an idea?
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Old Apr 23, 2010 | 12:44 AM
  #76  
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Bloody hell Mark, shocked to hear this after such little mileage, I really hope you can sort something out with the dealership

Steve
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Old Apr 23, 2010 | 04:12 AM
  #77  
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Ive just got my STI and a H&S exhaust was on my shopping list, I dont think I should now

I cant believe IM are taking this stance, clearly the exhaust is not at fault, this makes no sense at all. Or as they put it, uncommon sense



you have my sympathies, hope it turns out good for you
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Old Apr 23, 2010 | 08:03 AM
  #78  
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So based on this warranty claim rejection, if a free-flow Subaru WR Sport exhaust (not stated to need a remap) is fitted to a car that goes boom then it also should have any warranty claim rejected

PSL - guessing numbers again . Facts not fatuousness would be a more useful contribution from you for a change.
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Old Apr 23, 2010 | 08:59 AM
  #79  
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Does PS Lewis work for Subaru/IM?
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Old Apr 23, 2010 | 09:01 AM
  #80  
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I know this might sound childish, but can you not possible get one of your fellow mates who already ownes subaru under warrantee to ring Subaru UK and go down the road of:

'Hi I own car XYZ and i am very happy with it but I would like to fit a legal aftermarket Cat back exhaust on my car, Can you please inform me where I stand with my Warrantee If I was to do this?'

As this alledged car above hasnt got any engine or history of engine issues they may give a different answer.... on the lines of exhaust spec ABC fitted would be fine !!!

Who knows, just thought it might be worth a try.
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Old Apr 23, 2010 | 09:05 AM
  #81  
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Originally Posted by chris-RB5
Are IM actually aware of scoobynet?
I can assure you that yes they are.
And they certainly used to post "stuff" on here - I was friends with a guy that used to work there and he told me that thye used to post and read - he left about 3 years ago though.

Originally Posted by mark@wrx
Subaru warranties seem to be getting worse. When my hawkeye engine went, they refused it under warranty but kindly offered to sell me a motor for £7500!
That's when it went to API
Please explain why your claim was refused?
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Old Apr 23, 2010 | 09:42 AM
  #82  
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Originally Posted by jho!
Does anyone know how many 2008 STI's have been sold? and how many have had engine failure?

Mine is now 2 years old (about to go in for it's 2nd service) I've had the reflash (that I had to go to the dealer and ask for even though I had just had the first sevice) 13000 miles always use v power or tesco 99 if I have to. Check the oil every week (never used any)

But I always have it in the back of mind that one day it will go bang.

Am I just paranoid?

Hope you get it sorted, think a letter to watchdog wouldn't go amiss.
A dealer told me that the total of STI's sold between January and June in 2009 was: - 13, THIRTEEN !!

Which correlates - you never see any STi's around.

David APi
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Old Apr 23, 2010 | 09:49 AM
  #83  
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Originally Posted by APIDavid
A dealer told me that the total of STI's sold between January and June in 2009 was: - 13, THIRTEEN !!

Which correlates - you never see any STi's around.

David APi
I saw one the other day and was so surprised I almost crashed into him whilst waving like a loon!

A specialist told me the other week that they can't forsee being able to sustain the Subaru specialist game for more than about 5 years because the new car just "wasn't happening"

Depressing to see such a great marque fall, frankly.
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Old Apr 23, 2010 | 09:52 AM
  #84  
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Originally Posted by Blue Dragoon
Does PS Lewis work for Subaru/IM?
You would think so given his automotive engineering knowledge , but he enjoys nothing better than playing devils advocate. He also has an alter ego known as Sunny Side Up.
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Old Apr 23, 2010 | 10:26 AM
  #85  
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Originally Posted by pslewis
Come on ..... how many sold?

I'm going to guess at 2000? Sound reasonable?

How many gone bang? 20? Sound reasonable?

How many messed about with? 20? Sound reasonable?

Sorry, if you **** about with your new car under warranty then you void that warranty ... it is simple to understand ... keep it standard, keep it covered, keep it reliable.

When out of warranty do as you please and blow it apart .................. sorted.

I am an owner of a 10 year old Impreza Turbo - standard apart from backbox - nearly 100,000 miles of utter reliablility ............ everyone can enjoy this sort of performance if only they resisted the modification route - or bought a car they want in the first place!
UTTER BOLLOCKS.
the prep company i work for has 3 impreza"s , one is used as the van, 06 hawk,
120,000 miles ish ,driven by whoever , full milltec ,decatted , not remapped , not always run on 99oct v power etc . thrashed daily!
uses no oil , runs like a swiss clock .
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Old Apr 23, 2010 | 11:25 AM
  #86  
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Originally Posted by tom g
UTTER BOLLOCKS.
used as the van, 06 hawk, thrashed daily!
uses no oil , runs like a swiss clock .
pmsl.
So basically not warmed up before thrashed, run on a variation of fuel probably from 95ron onwards, seats folded down with weight in the back and running lean/high boost due to decat with no map., HOWEVER seems bullet proof. Screwed around by various folk who couldnt give a ****e if they killed it and then ingition off with no respect for the oil starved turbo.
...... I need a Hawkeye.
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Old Apr 23, 2010 | 12:44 PM
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back aff the hawkeyes

am not saying u aint thrashed it around but it trouble waiting to happen.

theres no way i would do that to my hawkeye,yes it will get various mods done but they will be done properly with a remap,

anyway back to the thread, have u had anymore word from the garage or IM yet,
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Old Apr 23, 2010 | 12:52 PM
  #88  
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Originally Posted by aamtheman
My STI is a 2006 2.5 turbo, and was under manufacturers warranty at the time the engine failed. One call to Subaru assist is all I had to make, and everything was taken care of. Hire car same day, new engine, turbo, oil pump, pan, etc etc, anything that came into contact with the oil was replaced. But my car had only done 9,000 miles

To be honest I don't know how common the problem is with the hawkeyes, but my feeling is that although Subaru dealt with it to my satisfaction, it should never have happened in the first place, and that's why I've lost confidence in my car and in Subaru.
Did they give a reason why it failed!!? At least it happened inside the warranty period otherwise you would of been very pi**ed. Mine is 3 year old and out of warranty from today
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Old Apr 23, 2010 | 01:03 PM
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been assigned a technician to deal with my problem, waiting for call.



At the end of the day mod, no mod, warranty, no warranty, all this doesnt detract from the fact that engine after engine is going bang, all with the same diagnosis, maybe different piston number but still, the same.


this is a huge worry and even more so that IM/Subaru UK do not seem to want to address this responsibly
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Old Apr 23, 2010 | 01:03 PM
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been assigned a technician to deal with my problem, waiting for call.



At the end of the day mod, no mod, warranty, no warranty, all this doesnt detract from the fact that engine after engine is going bang, all with the same diagnosis, maybe different piston number but still, the same.


this is a huge worry and even more so that IM/Subaru UK do not seem to want to address this responsibly
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