ADSL line noise, mastersockets and sloooow internet speed...
28 January 2010, 03:07 PM
#31
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if you have no dialtone but ADSL is working albeit slowly, this points to a one leg disconnection fault, as ADSL will work over one leg slowly (but not always).
but linetests showing ok?
this points to ADSL equipment causing loss of dialtone at the exchange, which is easily solvable by the ADSL engineer carrying out a lift & shift (assuming the are spares on the card) worse case scenario is no spares, so a one or two day wait for a transmission engineer to physically replace card.
report to internet service provider, insist they send an engineer, hopefully you'll get a decent ADSL engineer, (there are some who really give the company a bad name, but there are also some very good engineers who still think customer service is more important than their IPOP score)
but linetests showing ok?
this points to ADSL equipment causing loss of dialtone at the exchange, which is easily solvable by the ADSL engineer carrying out a lift & shift (assuming the are spares on the card) worse case scenario is no spares, so a one or two day wait for a transmission engineer to physically replace card.
report to internet service provider, insist they send an engineer, hopefully you'll get a decent ADSL engineer, (there are some who really give the company a bad name, but there are also some very good engineers who still think customer service is more important than their IPOP score)
BT tell me that line tests are ok about 75% of the time, the rest they say it's faults inside my property.
What I don't understand is how the dialtone can be lost when I don't have the ADSL turned on.
I was also told to ask the ISP to send and engineer after BT have been and performed the lift and shift if this has not solved anything.
28 January 2010, 03:36 PM
#32
check the little brown connection box on the side of your house, I found one of the cables barely touching the downcable and it slowed down to a stupidly slow 10kbs at one point. remade the connections and noise margin is back up to 17 db and working better.
30 January 2010, 10:02 AM
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Dave
05 February 2010, 02:48 PM
#34
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BT have been today.
When the engineer arrived I told him that my mate, the ex-BT engineer, suggested a lift & shift and also to check the DSLAM.
About two hours later, the engineer re-appeared and told me he was heading off to the exchange. 45 minutes later he reappeared.
He told me that he wished he had done what I first told me when he arrived as it fixed the problem straight away - and would have saved him two hours! I was very pleased that I'm not to be charged the £117 call out fee and proved that BT's normal line of "It's an internal wrirng fault, Sir" was proven wrong.
The phone line is now crackle-free, I just need to fire up my router to see if the speed also increases - I'm currently online using a mobile dongle.
I'll update this later with my results incase it does help and in case anyone has any similar issues.
When the engineer arrived I told him that my mate, the ex-BT engineer, suggested a lift & shift and also to check the DSLAM.
About two hours later, the engineer re-appeared and told me he was heading off to the exchange. 45 minutes later he reappeared.
He told me that he wished he had done what I first told me when he arrived as it fixed the problem straight away - and would have saved him two hours! I was very pleased that I'm not to be charged the £117 call out fee and proved that BT's normal line of "It's an internal wrirng fault, Sir" was proven wrong.
The phone line is now crackle-free, I just need to fire up my router to see if the speed also increases - I'm currently online using a mobile dongle.
I'll update this later with my results incase it does help and in case anyone has any similar issues.
08 February 2010, 08:07 PM
#35
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Only three days later and BT's speed tester is revealing
Download speedachieved during the test was - 298 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate: 896 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
The router is reporting:
Data Rate (Kbps) 896 448
Noise Margin (dB) 16 16
Attenuation (dB) 62 31
Hopefully the line will remain stable and allow for the noise margin to drop and further improve speeds.
Not too bad considering when the fault was first fixed, I was only receiving 113kbps.
Download speedachieved during the test was - 298 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate: 896 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
The router is reporting:
Data Rate (Kbps) 896 448
Noise Margin (dB) 16 16
Attenuation (dB) 62 31
Hopefully the line will remain stable and allow for the noise margin to drop and further improve speeds.
Not too bad considering when the fault was first fixed, I was only receiving 113kbps.
Last edited by ScoobyWon't; 08 February 2010 at 08:10 PM.
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