2.0ltr Hand Held Fire Extinguisher AFFF
Scooby Senior
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From: Wherever I park my car, that's my home
This is what I've sent, I await their response...
Good Evening
I recently ordered 2 fire extinguishers from the group buy that was organised on Scoobynet. It appears that you have made a couple of errors with my order. The quoted price was £20 each for the fire extinuishers and £10 delivery. The invoice I have received only actually shows £33.01. You may now be thinking honest chap, we've undercharged him we'll correct this. Unfortunately you have overcharged me as you have only supplied one fire extinguisher. Normally I would ask you to refund me the difference of £3.01, but in this instance I would like you to charge me the additional £16.99 and send me the rest of my order.
Thanks in advance for your help
I recently ordered 2 fire extinguishers from the group buy that was organised on Scoobynet. It appears that you have made a couple of errors with my order. The quoted price was £20 each for the fire extinuishers and £10 delivery. The invoice I have received only actually shows £33.01. You may now be thinking honest chap, we've undercharged him we'll correct this. Unfortunately you have overcharged me as you have only supplied one fire extinguisher. Normally I would ask you to refund me the difference of £3.01, but in this instance I would like you to charge me the additional £16.99 and send me the rest of my order.
Thanks in advance for your help
Scooby Senior
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From: Wherever I park my car, that's my home
Just to make it clear, T5OLF, thanks for organising the group buy, this is not your fault and after the dramas of the recent mirrors group buy please do not think I am pointing fingers at you. This is a **** up by the supplier.
Thread Starter
Scooby Regular
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From: The yorkshire dales - best roads in the UK
Sorry about this guys (and girl) I have emailed PLR and asked them to confirm the price.
Hi,
Can you confirm the price for the fire extinguishers, when we spoke on the phone you quoted 20 pound each, I thought that figure included VAT, £1.99 is not much of a discount from the normal price of £25.00 when we have bought approx 14 units from you.
TIA,
Andrew.
Hi,
Can you confirm the price for the fire extinguishers, when we spoke on the phone you quoted 20 pound each, I thought that figure included VAT, £1.99 is not much of a discount from the normal price of £25.00 when we have bought approx 14 units from you.
TIA,
Andrew.
Scooby Senior
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From: Wherever I park my car, that's my home
I can't check my emails, webmail is banned on the work system, but I'll let you know tonight when I get home.
Did you use the enquiry form or copy the email address and send as a normal email. I did the latter so I had a copy in the sent box for future reference.
Did you use the enquiry form or copy the email address and send as a normal email. I did the latter so I had a copy in the sent box for future reference.
I've just got home and checked my emails. Got a reply from PLR just saying the extinguisher is £20 + VAT !
T5OLF - What was the price you were quoted ?
Maybe all 15 of us in this group buy should tell PLR we are returning the extinguishers as we have been charged more than the stated price ?
T5OLF - What was the price you were quoted ?
Maybe all 15 of us in this group buy should tell PLR we are returning the extinguishers as we have been charged more than the stated price ?
Thread Starter
Scooby Regular
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From: The yorkshire dales - best roads in the UK
She told me 20 quid when I spoke to her. Let me search my emails, I archive everything off each week so should have some from them.
Scooby Senior
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From: Wherever I park my car, that's my home
I've just got home and checked my emails. Got a reply from PLR just saying the extinguisher is £20 + VAT !
T5OLF - What was the price you were quoted ?
Maybe all 15 of us in this group buy should tell PLR we are returning the extinguishers as we have been charged more than the stated price ?
T5OLF - What was the price you were quoted ?
Maybe all 15 of us in this group buy should tell PLR we are returning the extinguishers as we have been charged more than the stated price ?
Unless T5OLF has naything concrete we may well be stuck with them at £33; it would be one word against another and they could blame T5OLF as he was the intermediary and argue it was his misrepresentation. Personally I'm not going to big deal unless the email specifically states incl VAT, mistakes happen, ATEOTD I'm happy with the extinguisher and then only way not to make mistakes is not to try.
In our defence, their web site does state that 'ALL OUR PRICES INCLUDE VAT'
https://www.peterlloydrallying.co.uk...age=conditions
I've had an email stating the same, but they have offered to send the second one postage free as it was their error.
Unless T5OLF has naything concrete we may well be stuck with them at £33; it would be one word against another and they could blame T5OLF as he was the intermediary and argue it was his misrepresentation. Personally I'm not going to big deal unless the email specifically states incl VAT, mistakes happen, ATEOTD I'm happy with the extinguisher and then only way not to make mistakes is not to try.
In our defence, their web site does state that 'ALL OUR PRICES INCLUDE VAT'
https://www.peterlloydrallying.co.uk...age=conditions
Unless T5OLF has naything concrete we may well be stuck with them at £33; it would be one word against another and they could blame T5OLF as he was the intermediary and argue it was his misrepresentation. Personally I'm not going to big deal unless the email specifically states incl VAT, mistakes happen, ATEOTD I'm happy with the extinguisher and then only way not to make mistakes is not to try.
In our defence, their web site does state that 'ALL OUR PRICES INCLUDE VAT'
https://www.peterlloydrallying.co.uk...age=conditions
So the normal price is £25 including vat but 15 of us buy one and it costs £20 + vat which is £23
I'm not that bothered and don't want to cause T5OLF any problems but if they did tell him it was £20 including vat then I think we should all be refunded the difference.
T5OLF
Thanks for organising this! Received 'the red monster' this morning at work, fek me its huge!
I paypal'd you for a bracket but can make do for this w/e's antics w/o one, very pleased to have this in my mits though. many thanks again.
Thanks for organising this! Received 'the red monster' this morning at work, fek me its huge!
I paypal'd you for a bracket but can make do for this w/e's antics w/o one, very pleased to have this in my mits though. many thanks again.
Scooby Senior
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From: Wherever I park my car, that's my home
Agree, and what I said is we need to wait and see what they told him.
Scooby Senior
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From: Wherever I park my car, that's my home
My latest correspondence to PLR...
Peter
I would like you to send me the other one fire extinguisher, however, I would like you to reconsider the pricing you have applied to this order.
Based upon the claim on your website that 'ALL OUR PRICES INCLUDE VAT' and the fact that you offered these at a price of £20 means that, (sales of goods act 1979, section 4, para (1) "Subject to this and any other Act, a contract of sale may be made in writing (either with or without seal), or by word of mouth, or partly in writing and partly by word of mouth, or may be implied from the conduct of the parties") it is fair to assume that the price offered includes VAT. This is implied based upon all the fact that you claim all of your quoted prices are inclusive of VAT; by adding VAT in this transaction you are not conducting fair trading. I am willing to pay the agreed £20 per extinguisher, and I feel that you should provide me and all of the other buyers a refund to the tune of £3.01 per extinguisher.
I have used your company on and off for over 10 years and this is leaving a bitter taste in my mouth. It would be a shame after so many years of good service that I would have to communicate the facts of this disappointing transaction amongst the circles I frequent in both the Subaru and the MSA communities.
Regards
Jon
I would like you to send me the other one fire extinguisher, however, I would like you to reconsider the pricing you have applied to this order.
Based upon the claim on your website that 'ALL OUR PRICES INCLUDE VAT' and the fact that you offered these at a price of £20 means that, (sales of goods act 1979, section 4, para (1) "Subject to this and any other Act, a contract of sale may be made in writing (either with or without seal), or by word of mouth, or partly in writing and partly by word of mouth, or may be implied from the conduct of the parties") it is fair to assume that the price offered includes VAT. This is implied based upon all the fact that you claim all of your quoted prices are inclusive of VAT; by adding VAT in this transaction you are not conducting fair trading. I am willing to pay the agreed £20 per extinguisher, and I feel that you should provide me and all of the other buyers a refund to the tune of £3.01 per extinguisher.
I have used your company on and off for over 10 years and this is leaving a bitter taste in my mouth. It would be a shame after so many years of good service that I would have to communicate the facts of this disappointing transaction amongst the circles I frequent in both the Subaru and the MSA communities.
Regards
Jon
Scooby Senior
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From: Wherever I park my car, that's my home
The response I have had from Peter Lloyd Rallying (in case other wish to know who to avoid)
I have passed a complaint on to Trading Standards
i done a deal with agroup buy for £20 + vat and it is in writing in a email
i dont like to br threatened by your remarks
i am not going to supply you the other hand held as i dont like twhat you have said in your e mail
peter
i dont like to br threatened by your remarks
i am not going to supply you the other hand held as i dont like twhat you have said in your e mail
peter
T5OLF - Have you got anything in writing to prove the price that PLR quoted you for the group buy ?
At the moment i'm thinking of telling PLR to stick it and have the extinguisher back.
What's wrong with these companies at the moment,with the current climate you would have thought they would be going out of their way to provide excellent customer service.
I just can't get over the fact that 15 of us have bought this extinguisher and only saved £2 each and PLR get £345 worth of trade just from this group buy
Scooby Senior
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From: Wherever I park my car, that's my home
I was just about to file my receipt, having only read the invoice for £33.01, but noticed that despite only sending me one extinguisher, he has charged my credit card to the tune of £56.
If I was you I would give PLR a call asap tomorrow and ask them what they intend to do about sending you the second extinguisher that they have charged you for !
Did you pay by credit card by any chance ?
Scooby Senior
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From: Wherever I park my car, that's my home
He has an oportunity to start putting this right.
Well I didnt order when I seen the posts ref the courier and I definately wont be ordering now. This is no slant on T5OLF as it is a thankless task organising a group buy and you can only go with the info given. This company sounds as if they have played a shrewed game here and in my opinion should be blacklisted and the info on how they have handled this group buy spread around. There are so many excellent companies trading on scoobynet and other outwith that this lot are not needed.
Scooby Senior
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From: Wherever I park my car, that's my home
The latest email I have had from Peter Lloyd is that he definately won't be sending my second fire extinguisher and he also claims not to have charged me for it despite me having a credit card receipt for £56 from him.
My email to him...
His response...
And I'm now awaiting a response to this one...
Clearly, I'm not posting my credit card details in the public domain, but I feel it is fair that I present both sets of emails so you can also see Peter's side of the story
My email to him...
I don't believe you have a choice. You have acknowledged that you have entered into this legally binding contract, and charged it has already been charged to my credit card. Please send my second fire extinguisher at the next available opportunity.
i do have a choice i am not supplying you with the other one
we only charged you for one only
if you had been tidy about the problem not threating us then i would supply you with another one with free delivery
peter lloyd
we only charged you for one only
if you had been tidy about the problem not threating us then i would supply you with another one with free delivery
peter lloyd
You have supplied me an invoice for £33 yet the copy of the credit card receipt I have states that I have been charged £56. What you are now doing is tantamount to theft and I will take whatever legal means to recover all costs as a result of this breach of contract. I suggest you check your credit card transactions and for quick reference I have attached a copy for you.
And for your information, I merely advised you that I would report the facts of the transaction, had it been a good transaction I would have reported so, as it has not been then they are the only facts I have to report. It was not a threat.
And for your information, I merely advised you that I would report the facts of the transaction, had it been a good transaction I would have reported so, as it has not been then they are the only facts I have to report. It was not a threat.
I really can't believe how PLR have handled this !
T50LF - Can you please see if you can find the email stating how much each extinguisher should be as at the end of the day this group buy was for £20 + £10 delivery and everyone has been over charged by PLR and their attitude towards their customers is terrible !
JonMc - Just get onto your credit card company and let them sort it out as you have been charged for items that you have not received !
T50LF - Can you please see if you can find the email stating how much each extinguisher should be as at the end of the day this group buy was for £20 + £10 delivery and everyone has been over charged by PLR and their attitude towards their customers is terrible !
JonMc - Just get onto your credit card company and let them sort it out as you have been charged for items that you have not received !
Scooby Senior
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From: Wherever I park my car, that's my home
I really can't believe how PLR have handled this !
T50LF - Can you please see if you can find the email stating how much each extinguisher should be as at the end of the day this group buy was for £20 + £10 delivery and everyone has been over charged by PLR and their attitude towards their customers is terrible !
JonMc - Just get onto your credit card company and let them sort it out as you have been charged for items that you have not received !
T50LF - Can you please see if you can find the email stating how much each extinguisher should be as at the end of the day this group buy was for £20 + £10 delivery and everyone has been over charged by PLR and their attitude towards their customers is terrible !
JonMc - Just get onto your credit card company and let them sort it out as you have been charged for items that you have not received !
Scooby Regular
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Hi Guys,
I have read this thread carefully and looking at the two points of view I can see both sides.
The supplier states he has given the price in an e-mail to T50LF. This price is agreed by placing your orders and your into a binding agreement. T50LF has not produced the e-mail disputing the price. Then one by one, you have mailed the supplier and it has got pretty nasty.He has dug his heels in and your at loggerheads and he will deal with you as individuals and try to divide and conquer.
As buyers, you have more clout as a group and as you say he has had good business from yourselves.
If you can't prove the VAT issue your stuck with the price. Has anyone tried talking to the guy civilly. At the end of the day boys, business is business, don't make it personal.
I have read this thread carefully and looking at the two points of view I can see both sides.
The supplier states he has given the price in an e-mail to T50LF. This price is agreed by placing your orders and your into a binding agreement. T50LF has not produced the e-mail disputing the price. Then one by one, you have mailed the supplier and it has got pretty nasty.He has dug his heels in and your at loggerheads and he will deal with you as individuals and try to divide and conquer.
As buyers, you have more clout as a group and as you say he has had good business from yourselves.
If you can't prove the VAT issue your stuck with the price. Has anyone tried talking to the guy civilly. At the end of the day boys, business is business, don't make it personal.
Scooby Senior
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Joined: Nov 2005
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From: Wherever I park my car, that's my home
I started with a polite and good humoured approach. The response I got was very short regarding the price query, no comments about having any correspondance to support the claim that the price PLR quote was +VAT.
Peter Lloyd has then got personal by stating he doesn't like me, as a consumer, expressing my disgruntlement at being charged more than I was expecting and advising him that I would mention this in the circles I frequent.
The issue now is he is deliberately with-holding goods that I have paid for whilst claiming I have not paid. If I left his shop with goods having not paid he would have me arrested for shop-lifting.
Peter Lloyd has then got personal by stating he doesn't like me, as a consumer, expressing my disgruntlement at being charged more than I was expecting and advising him that I would mention this in the circles I frequent.
The issue now is he is deliberately with-holding goods that I have paid for whilst claiming I have not paid. If I left his shop with goods having not paid he would have me arrested for shop-lifting.
Hi Guys,
I have read this thread carefully and looking at the two points of view I can see both sides.
The supplier states he has given the price in an e-mail to T50LF. This price is agreed by placing your orders and your into a binding agreement. T50LF has not produced the e-mail disputing the price. Then one by one, you have mailed the supplier and it has got pretty nasty.He has dug his heels in and your at loggerheads and he will deal with you as individuals and try to divide and conquer.
As buyers, you have more clout as a group and as you say he has had good business from yourselves.
If you can't prove the VAT issue your stuck with the price. Has anyone tried talking to the guy civilly. At the end of the day boys, business is business, don't make it personal.
I have read this thread carefully and looking at the two points of view I can see both sides.
The supplier states he has given the price in an e-mail to T50LF. This price is agreed by placing your orders and your into a binding agreement. T50LF has not produced the e-mail disputing the price. Then one by one, you have mailed the supplier and it has got pretty nasty.He has dug his heels in and your at loggerheads and he will deal with you as individuals and try to divide and conquer.
As buyers, you have more clout as a group and as you say he has had good business from yourselves.
If you can't prove the VAT issue your stuck with the price. Has anyone tried talking to the guy civilly. At the end of the day boys, business is business, don't make it personal.
I've never heard of anything so awkward. Add that to the problems we have now regarding the price we have been charged and it's safe to say it's best to stay well clear of PLR !
Scooby Regular
Joined: May 2008
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Can I just suggest..
Send them back guys, this is terrible service which you could do without, get them from someware else.
Distance selling act
The regulations give consumers an unconditional right to cancel an order. This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.
goods – seven working days from the day after that on which the goods are received by the consumer
The regulations give consumers an unconditional right to cancel an order. This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.
goods – seven working days from the day after that on which the goods are received by the consumer