A timely and courteous response...........perhaps a first on SN?

 

Rather than calling, I'd rather just send the discs back and you to agree to it on this forum, rather me speak to you, because of my fury with this situation I may say something wrong that I may later regret.

So quite simply, will you refund me upon discs returned to you? very simple.

Also was not given a disc size. I wrote in the email. My car model and year, the upgraded rear calipers I had. The email response I had, 'yes we have them'. Even though I asked the same question again. So......its my mistake, right..... readers make your own decision.

Plus I'm not the only one complainning, read other people comments too.

Oh and the reason I only decided to fit the discs 2days ago was the car was in the garage being worked on. Obviously if I had the car, the discs would of been done asap. But I trusted I had the right discs so.. I'm not the one who supplied the wrong discs initially.

 

toooo right. lets just hope I get the result that is needed, or I'll make sure this thread is ongoing forever.

 

Harry, you need to grow up. Instead of being the worst sort of keyboard warrior, take the offer you've been given ring the man and accept that they are offering an olive branch.

Alcazar

 

your the one with 11,063 posts. Some keyboard warrior I am....

 

 

Harry, I have had no dealings with GradeA but I can see that they are offering to respond to your concerns. I would suggest you ring them and discuss the matter man to man .......... without emotion if you can.

I'm sure that it will be resolved to your satisfaction, goodwill for a business is hard to build and easy to lose.

I can tell you now that CURRYS are far worse to deal with than appears to be your problem!

 

Even more reason for him to email me or post a reply on this forum, as his business reputation is at stake.

I'm sorry if i'm coming across like a right little prat, but if it were my business i'd show everyone on this forum whats been done to resolve this.

Its not gonna kill him to re-post on here.

 

Sorry mate, I assumed you knew what the expression meant. I can see now, you don't.

Alcazar

 

I do, i just turned it around, no worries.

 

To reiterate my earlier post, I am awaiting your phonecall Mr Malik in order to resolve this matter. Office hours are Monday to Friday 9-5, my direct line is 01663 744114. A simple phone call can resolve this immediately.

 

what is it that your gonna tell me over the phone, that you cant say in a post.

Well Monday I will call you. No longer in the country for the weekend.

 

Turned it round? I don't reckon.

Forget it guy, back to your argument with GradeA.

Alcazar

 

I musta have caught them on a bad day,

I phoned up and all I wanted to know if they had any subaru aftermarket backboxes the women asked the bloke and said no they dont have any ( icant believe one of the biggest breakers in england didnt have one single backbox)

and they dont open weekend not even saturday morn

anyway thats my gripe ill jump off the band wagon now lol

 

well i pm'd the fella, as i'm mr busy, trust me. I order via them email always an indication to how much time i have, none.

So if he's to embarassed to reply to the thread he can reply to my pm.

Thats all for tonight fella's everyone have good weekend.

 

Harry ill tell for a fact that anything posted in either a forum or a pm can and will be sometimes miscontrued by the other party how ever its meant to be written,this is how conflicts often start as someones intentions are not always understood..... a chat on the phone is always better,if a face to face meeting cannot be arranged,as you are obviously in a bad mood over this i really would reccomend the phone call option to sort out the return offer as soon as is possible

 

Power to the people! (Apologies for going all Wolfie Smith ). Forums are a wonderful tool for exposing substandard service and shoddy customer care. From the replies on this thread one can glean that Grade A need to buck their ideas up.

 

I bought my Sti engine from Grade A and thought they were brilliant.

I collected the engine from them on a day that they would normally be closed and the guy said "call me when your here and i'll pop down and open up for you" which he did.

He was a very helpful guy to be honest.

I think everyone has bad experiences with even some of the best companies around. I myself had a few experiences with API that i'll keep to myself that could make out they weren't exactly as professional as people on here would have us all believe. However,David sorted everything out and was very,very helpful.

I would definately use Grade A again without hesitation

 

O i agree.... on a number of occasions lately a problem has been highlighted and resolved by posting the problem on here...... the offer to sort out this particular problem has been offered,but it would seem Harry is intent on keeping from phoning Grade A to accept/finalise the details,this could lead to further delay by only keeping corrospendonce to the forum/pm's.......

 

bought a speed sensor 2 and alternator off them, great service.

and bought a plastic cover got it wednesday next day delivery, (the one that covers the cables under the steering wheel where diagnostics cables are) and again fantastic service. Cheers Grada a

 

just to say i had sti seats off grade a and the back seat was wrong they collected and bought me the right one without any problem.

 

grade a top people,good service,price on the items i purchased( 6 speed conversion)cheaper than most other companies.Harry,remove your head from your **** man,the problem arose from not giving the brake shoe size when ordering the discs initially,very easy trap to fall for unless you know the different modles involved.The two pot calipers can be fitted to either size disc,so instead of slagging the company off sort it out away from sn.It appears to me to be a genuine misunderstaning on both sides.heres hoping for a speedy amicable end to this problem