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Sky Broadband, do i or don't i?

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Old Jan 3, 2007 | 02:23 PM
  #31  
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you'll either get a response ..... or not...

Just paste the output of that , and

ipconfig [return]

Into here and we can see what's going on....
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Old Jan 3, 2007 | 02:25 PM
  #32  
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Thanks
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Old Jan 3, 2007 | 02:29 PM
  #33  
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wouldnt bother pinging, just open a browser and type in 192.168.0.1 and this should bring the router configuration page up. Before that though, has your line actually been activated yet? usually it is a few days after receiving the router, and from what you have said about the earlier **** ups it wouldnt surprise me if it isnt activated. Check for the adsl signal on the router, also check for correct connection of filters etc.

You could try
Prodigy Networks and see if that has you line as activated (can do that from work)
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Old Jan 3, 2007 | 02:34 PM
  #34  
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Activation date was supposed to be 20th December.
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Old Jan 3, 2007 | 02:38 PM
  #35  
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Originally Posted by jaytc2003
You could try
Prodigy Networks and see if that has you line as activated (can do that from work)
ADSL Line check

Telephone number : ***********
BT exchange : *******
Real time check : Yes

Line speed capabilities
  • Rate adaptive (250k and 500k) : Green
  • Fixed Rate (1000k and 2000k) : Green
  • MAX speed (upto 8000k) : Green (4500 kbps)
    250k, 500k, 1000k, 2000k and 4500k are all available on this line.
Line status
  • This line has a Shared Metalic Path Facility (SMPF) on it - either the broadband or phone service utilises an LLU service while BT provides the other service normally.

    Current Service Provider : <Please login for this feature>
Exchange status
  • This exchange is fully enabled for rate adaptive (500k) ADSL, fully enabled for fixed rate (1000k and 2000k) ADSL, and fully enabled for Max ADSL (upto 8000k).

    There are 2 DSLAMS in the ******* exchange

    DSLAM nameADSL enabledSDSL enabledDaily port usageSpare ADSL portsSpare SDSL portsShort term available portsLong term available portsAvailable bandwidth (Mbps)In service dateTBR-ADSL-101YesNo126-50051-75030-40NowTBR_MSAN_301YesNo076-1000626-6501151-1175120-130Now

    Notes

    Daily port usage - DSL port uptake per day, trended over the last 4 weeks.

    Spare ADSL/SDSL ports - ports which are equiped and ready to be used

    Short term available ports - indicates the amount of ports realised when line cards are added into existing racked capacity within the DSLAM

    Long term available ports - indicates the amount of ports realised if the racked capacity was to be increased to the DSLAM maximum.

    Available bandwidth - indicates how much bandwidth is currently unallocated for the connection between the DSLAM and the rest of the BT network.
I think that means its ok?
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Old Jan 3, 2007 | 02:43 PM
  #36  
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Gonna go home and give it another try.

Thanks for the info so far guys.
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Old Jan 3, 2007 | 02:58 PM
  #37  
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Originally Posted by MrShades
Has anyone else noticed that in Sky's latest TV ad for the broadband bundle they laughingly announce in the ad "broadband speeds of up to 16 mega BYTES"
Made me laugh too but they don't say over what time frame, it's like saying the "speed limit it 70 miles"
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Old Jan 3, 2007 | 03:15 PM
  #38  
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Ok....interestingly enough, I have just switched it on and I have logged on straight away.

Very strange, tried all day yesterday with no joy and now it is all ok.
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Old Jan 3, 2007 | 04:01 PM
  #39  
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Can't get logged in to the Sky broadband website though.

Oh well, at least scoobynet works!
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Old Jan 3, 2007 | 04:03 PM
  #40  
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must sort mine out not worried......much
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Old Jan 3, 2007 | 08:29 PM
  #41  
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I'm still not sure, as you said Kev, I've heard good and bad things about them
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Old Jan 3, 2007 | 08:39 PM
  #42  
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Well I have to say, now I am FINALLY online, it is very fast. Just hope it stays reliable.
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Old Jan 3, 2007 | 09:48 PM
  #43  
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ive had no problems with it, however I am due to be disconnected on the 5th as I am moving houseat the end of jan, however the new house is only 700metres from the exchange so I should be able to get well over 10mb
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Old Jan 3, 2007 | 11:12 PM
  #44  
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It that the reason your moving, to be closer to the exchange
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Old Jan 4, 2007 | 10:20 AM
  #45  
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Originally Posted by Wonder Wagon
It that the reason your moving, to be closer to the exchange
Let's just say when I moved last time, lack of broadband availability would have killed the deal dead......

I must put a mental note to check distance to exchange next time
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Old Jan 22, 2007 | 03:14 PM
  #46  
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**update please**

Hows everyone finding it??
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Old Jan 22, 2007 | 03:20 PM
  #47  
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Mine's still as good as it was before
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Old Jan 22, 2007 | 03:39 PM
  #48  
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mines OK
seems to freeze more than with pipex though
I had the same router with pipex as well
but all I have to do is reboot the router and it connected again
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Old Jan 22, 2007 | 03:54 PM
  #49  
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Makes me want to bin bt, now that I must be near the end of my first 12 months with them. Changing to sky should save me £15 per month.

Do they charge to £10 per month if you are on their full tv packages?

Thanks
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Old Jan 22, 2007 | 03:57 PM
  #50  
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Strange, I switched over to Sky's Broadband Connect whilst waiting for the LLU on my exchange. I'm sure I was told it was £17.99 a month (for connect) yet I've just looked on Sky's website and after doing an availability check on my number...

Originally Posted by Sky
Sky’s broadband network continues to roll out across the country and as soon as it reaches your area, you’ll be able to get our full range of broadband products. Sky Broadband Base, Mid and Max should be available where you live by SUMMER 2007

Until then, you can get Sky Broadband Connect – it delivers fast download speeds of up to 8Mb*, and a monthly usage allowance of 40GB. To get Sky Broadband Connect for just £5 a month, with a FREE Wireless Router**, and 12 months’ FREE McAfee security to help safeguard against viruses, spam and other online risks. Call the number below.

Sky Broadband connect for £5 a month is only available by calling -
Join Sky: 08702 405157
Already a Sky customer: 08702 404007
Now I'm gonna be pretty pee'd off if I'm paying £17.99
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Old Jan 22, 2007 | 04:00 PM
  #51  
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not done it yet been trying to get HD out of them, like getting blood from a stone but being installed Wednesday for 169 quid next stop, broadband
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Old Jan 22, 2007 | 04:21 PM
  #52  
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Originally Posted by Wonder Wagon
**update please**

Hows everyone finding it??
Im gutted, should have been disconnected on the 05/01/07 however it is still on however I move this friday and sky said there wont be a charge

Still as fast as ever and reliable (not using the sky supplied router though)


Originally Posted by Wonder Wagon
It that the reason your moving, to be closer to the exchange
not really, but on any property we viewed I checked the distance to the exchange without the missus knowing and then "discounted houses" that were more than 1.5 Kilometres away, sad I know but once you have had fast broadband, you dont want to go slower
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Old Jan 22, 2007 | 04:27 PM
  #53  
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The only one they have in my area is the £17.99 per month version, pointless change.

They also said it will be more than 12 months before my area has the free options available.
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Old Jan 22, 2007 | 09:08 PM
  #54  
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Originally Posted by Wonder Wagon
**update please**

Hows everyone finding it??
Have to admit it is still fast and reliable. Haven't noticed any down-time at all and it was on virtually all weekend and most evenings.

I wasn't getting much of a download speed at first but after an email to Sky and a phonecall from their technical department I made a few changes and it is now running at a steady 4.1MB download.

I think that is pretty good considering my exchange is quite a distance away and only capable of kicking out 4.5MB Max.
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Old Jan 23, 2007 | 05:05 PM
  #55  
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I have just been offered this by SKY - is it essential to have a BT line too?

What downtime did you experience guys - switching from one Broadband provide to another. I suffered a month with no internet access last time which was very frustrating.

Will I have a mare setting up my Netgear modem router with it do you reckon? I always get there but dont have days to spend on getting the right data, addresses and passwords from SKY customer support [on an 0870 number no doubt!]

Cheers

D
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Old Jan 23, 2007 | 05:14 PM
  #56  
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about 8 hours total. Some have had longer though.

Yes you need a BT line still

Modem should be plug & play. No username/passwords required as they are flashed into the firmware. Wireless SSID and password is on the back of the router.


My old man managed to get his running with no panicky phonecalls, so it is idiot-proof


Steve
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Old Jan 23, 2007 | 07:21 PM
  #57  
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Mmm I would like to use my own netgear router instead of there cheap modem though
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Old Jan 23, 2007 | 07:53 PM
  #58  
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Their cheap modem is a Netgear router?!
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Old Jan 23, 2007 | 08:09 PM
  #59  
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Their online email appears to be very unreliable but works perfectly with POP. I haven't had a single occurance yet where it hasn't connected first time which is more than I could say for my Wanadoo broadband!
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Old Jan 23, 2007 | 08:17 PM
  #60  
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I never log on to the Sky website for my mail as I had real trouble logging on. Instead I linked it to my MS Outlook and works fine.
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