WHat does 1st , 2nd and Third line IT support mean ?

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01 September 2006, 01:28 PM

#31

dsmith

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You wont find many true technical architects that will be too chuffed being called 3rd line.

Not the only where ITIL talks utter sh*te.

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01 September 2006, 02:05 PM

#32

SJ_Skyline

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Quote:

Originally Posted by lpski1

Im with Kiwi on the ITIL standard which is being introduced i would say to all big companies that give a toss about their IT dept and developement.

CMMI, way for the future

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01 September 2006, 02:14 PM

#33

lpski1

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Quote:

Originally Posted by SJ_Skyline

CMMI, way for the future

Carnegie !! Its Scottish for gods sake, dont be silly

ITIL in a Kilt

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