Scooby worx SWRD fuel pump failure
11 July 2016, 12:15 PM
#31
Afaik all the 255 pumps should of been replaced or checked as darrell dosent sell them anymore, only the 340 ones.
@scoobyworx
@scoobyworx
11 July 2016, 12:20 PM
#33
see above. i even emailed darrel around october of that year when i saw the thread regarding the failing pumps to ask if mine might be one of them, i sent photos of the pump and box with serial number and he assured me mine wasnt part of the batch. it failed. now i dont blame darrel as he had to replace a lot of these pumps from what i gather and probably cost him a few bob to do so and mine was still sitting in the box brand new so hadnt failed as such so he wasnt going to replace it if he didnt have to. but when it came to it he stood by the warranty which is fair enough.
11 July 2016, 12:31 PM
#35
Didn't see any threads about the faulty pumps back then , guess I wasn't online when the thread was popular , found plenty of them now tho !!
Since these pumps are no longer supplied speaks volumes , Shame ive had to pay the price for poor parts being supplied to customers back in the day
Since these pumps are no longer supplied speaks volumes , Shame ive had to pay the price for poor parts being supplied to customers back in the day
11 July 2016, 12:33 PM
#36
see above. i even emailed darrel around october of that year when i saw the thread regarding the failing pumps to ask if mine might be one of them, i sent photos of the pump and box with serial number and he assured me mine wasnt part of the batch. it failed. now i dont blame darrel as he had to replace a lot of these pumps from what i gather and probably cost him a few bob to do so and mine was still sitting in the box brand new so hadnt failed as such so he wasnt going to replace it if he didnt have to. but when it came to it he stood by the warranty which is fair enough.
Yeah , your lucky , I'm not I guess , shame , but will just source genuine quality from now on , lesson learnt dont trust small companies
11 July 2016, 12:55 PM
#37
yep but remember darrel had to pay the price too! im guessing he sourced these pumps for a really cheap price (now we know why) and thought he would get a nice profit out of them which is fair enough as he is a businessman, but they started failing and to salvage his reputation on the forum he had to replace them all which couldnt have been cheap im guessing. then he had to source a new supplier as well and put tests in place to ensure the pumps were of good quality. also i remember him saying at the time that nobody was sending back the old pumps so there might have been a few chancers claiming they had failed pumps when they didnt and getting a new one for free. ive bought other items from scoobyworx and they have been fine quality wise and darrel is always good to deal with. this was just unfortunate and he seems to have went out of his way with the new pumps to make sure they are good quality and are tested as well. just as a side note im sure walbro wouldnt replace a pump a year out of warranty either so company size doesnt come into it. as you said i was lucky with the warranty, a couple of months later and i,d have missed it too and would be on here having a moan about like yourself probably.
11 July 2016, 01:08 PM
#38
yep but remember darrel had to pay the price too! im guessing he sourced these pumps for a really cheap price (now we know why) and thought he would get a nice profit out of them which is fair enough as he is a businessman, but they started failing and to salvage his reputation on the forum he had to replace them all which couldnt have been cheap im guessing. then he had to source a new supplier as well and put tests in place to ensure the pumps were of good quality. also i remember him saying at the time that nobody was sending back the old pumps so there might have been a few chancers claiming they had failed pumps when they didnt and getting a new one for free. ive bought other items from scoobyworx and they have been fine quality wise and darrel is always good to deal with. this was just unfortunate and he seems to have went out of his way with the new pumps to make sure they are good quality and are tested as well. just as a side note im sure walbro wouldnt replace a pump a year out of warranty either so company size doesnt come into it. as you said i was lucky with the warranty, a couple of months later and i,d have missed it too and would be on here having a moan about like yourself probably.
I was after pins,shims, bleed nipples etc to over haul them, they sent me all the bit for free, I didnt ask for this, but they sent it out,
So sometimes companies do stand by their products even after a warranty has expired.
11 July 2016, 01:11 PM
#40
I had dealings with AP Brakes after I got hold of a old kit of theirs, I wasnt the original buyer and they hadnt sold this kit for 5 years or something daft,
I was after pins,shims, bleed nipples etc to over haul them, they sent me all the bit for free, I didnt ask for this, but they sent it out,
So sometimes companies do stand by their products even after a warranty has expired.
I was after pins,shims, bleed nipples etc to over haul them, they sent me all the bit for free, I didnt ask for this, but they sent it out,
So sometimes companies do stand by their products even after a warranty has expired.
11 July 2016, 01:19 PM
#41
For example: If you bought a beko dishwasher from currys and it failed a year after the warranty was out,you were offered a hotpoint at a discount price as a good faith thing,does this mean you wouldn't buy the hotpoint as it was from currys? Just don't buy a beko again.
The pump is 3 years old and 1 year out of warranty,yes you only covered 10k,you could also of covered 60k+! How is Darell to know this?
Lifetime warranty can't b expected on these parts,2 years is a good warranty imo.
Good of him to offer a discount tbh,out of interest what discount was offered?
The pump is 3 years old and 1 year out of warranty,yes you only covered 10k,you could also of covered 60k+! How is Darell to know this?
Lifetime warranty can't b expected on these parts,2 years is a good warranty imo.
Good of him to offer a discount tbh,out of interest what discount was offered?
11 July 2016, 02:44 PM
#42
He knows it's covered 10k as I said it has , I'm not lying , why would I lie over a £59 part ?
Mots can prove mileage , but I could be lying couldn't I.
For a part to fail after so little use to me is a reason not to use them or their parts .
If it had covered 60k I wouldn't mind it had failed !!
Mots can prove mileage , but I could be lying couldn't I.
For a part to fail after so little use to me is a reason not to use them or their parts .
If it had covered 60k I wouldn't mind it had failed !!
11 July 2016, 02:48 PM
#44
Three year old pump? stop whining, if SWX have offered you a trade price on another then thats fair play.
Seems you've stamped your feet and turned to the internet to show your annoyance about not getting a replacement freebie.
11 July 2016, 02:52 PM
#46
Seems you cant say anything about anything these days without some muppet quoting it as gospel three years later...
You did fit and forget about it....for three years.Now like all mechanical/electrical parts do at some point, it needs replacing.
You did fit and forget about it....for three years.Now like all mechanical/electrical parts do at some point, it needs replacing.
11 July 2016, 02:59 PM
#49
I'm not for one minute suggesting you're lying about the mileage you have covered.
From what I know about you are a decent fella,not everyone is tho.
It's still a year out of warranty tho.
Scoobyworx replace my faulty pump as he did with all the pumps that were in the the warranty time.
For what it's worth,I went for a RCM one from AS Performance for my latest car as it was a better deal at the time,I would have had no worries about ordering one of the colossus ones from Darell tho as they get good reviews.
From what I know about you are a decent fella,not everyone is tho.
It's still a year out of warranty tho.
Scoobyworx replace my faulty pump as he did with all the pumps that were in the the warranty time.
For what it's worth,I went for a RCM one from AS Performance for my latest car as it was a better deal at the time,I would have had no worries about ordering one of the colossus ones from Darell tho as they get good reviews.
11 July 2016, 04:07 PM
#50
Time to add my 2 Peneth…………..
I had offered the OP a discounted “colossus” pump but was told in no uncertain terms unless its 100% discounted no thanks. I never got to the point of how much discount as I was shot down before getting to that.
The pump in question is coming up to been 15 months out of warranty so in reality I don’t need to offer anything but I though a good will gesture of a discount would be required as that’s the way I try to work. It was also NOT a pump which was from the faulty batch as these didn’t even come into stock till much later on.
We took around a 4k hit on the scrapping of the 100 pumps which were in the bad batch and sending out the more expensive replacements which cost us more than we sold the old pumps for in the GB’s on here and other forums. We didn’t have a huge mark up on the old pumps and we tried a number of pumps prior to stocking the ones we eventually went with which were good pumps. We had around 400 pumps in the first 4 batches which had a failure rate of around 3% which we thought was reasonable that 3 in 100 might go bad at some point. Our broker/supplier then decided on our 5th batch to change to what im guessing was a cheaper factory and we then started with the issues. We pulled the stock and scrapped them all at our cost and set about finding a new supplier which by chance I managed to get a contact with the best fuel pump supplier/manufacturer in the UK who was happy to help us bring to market our “colossus” range.
Now I know a lot of companies would have had the “run and hide” feeling but im a genuine honest guy and knew we had to put right what had gone wrong. Hence replacing all the faulty pumps or refunding if the customer preferred.
Now going back to some previous comments………
“Aftermarket parts, nowhere near the standard of OEM kit and will never of undergone the rigorous testing procedures and RD”
I will admit this was the case on our first range but we found them in testing to perform well. Now the SWRD “colossus” range have gone through rigorous R&D and testing and are of equivalent of higher quality to oem. Back when we introduced the old style pumps i was new to business and lesson learnt in that area.
“Did it literally sit still for 8 months ? Like not even turned over ? Could that play a part ??"
Yes this could also play a part. Although unlikely to be the cause of pump failure its not unknown to be a cause.
“I thought all the bad batch had been replaced ?”
We sold 30 or 31 from the bad batch, so far ive replaced 45 without question or asking for the old pump to be returned. Somebody is pulling my leg I reckon somewhere.
“Was this the same black and red pumps the still sell ?? I got mine about 3/4 months ago ??"
Your pump is a “colossus” and shouldn’t give you any issues
“Show me something that doesn’t break, and Ill buy shares in that company.”
I like this one only reason its included
“he says its out of warranty and wasn't one of the faulty ones , conveniently .”
I must not be known for honoring warranties then. If it was under warranty it would have been replaced
“I had a Walbro that died after six months. Things happen. Live and learn.”
Lots of fakes around and with walbro you don’t know what’s real and what’s fake, ive had a fake one next to a genuine one and even the boxes looked genuine.
“Should of bought a decent pump in the 1st place like Walbro , lesson learnt”
While I wouldn’t say Walbro are a bad pump our “colossus” is far superior in quality and flow rates. Along with stringent testing and longer warranty
“Afaik all the 255 pumps should of been replaced or checked as darrell dosent sell them anymore, only the 340 ones”
We offer 290lph and 340lph and 325lph in the hatch versions
“Did you see the threads/posts from darrell back then trying to locate the dodgy batch?”
We did post trying to sort all the bad batch pumps which again in my eyes is what I should have done but I know many other business’s wouldn’t have
“Didn't see any threads about the faulty pumps back then , guess I wasn't online when the thread was popular , found plenty of them now tho !!
Since these pumps are no longer supplied speaks volumes , Shame ive had to pay the price for poor parts being supplied to customers back in the day”
We didn’t supply poor parts we had a bad batch which we worked quickly to rectify the issues and did.
“lesson learnt dont trust small companies”
We are probably one of the most genuine and upfront companies you will find. I never hide away and always face any issues head on. Funnily ive never seen a post saying “I cant get in touch with Darrell @ Scoobyworx” I even answer emails late an night. Now ive seen many posts about other companies going into hiding when there is a problem. This comment is particularly annoying as i pride myself in doing the right thing
“I had dealings with AP Brakes after I got hold of a old kit of theirs, I wasnt the original buyer and they hadnt sold this kit for 5 years or something daft,
I was after pins,shims, bleed nipples etc to over haul them, they sent me all the bit for free, I didnt ask for this, but they sent it out,
So sometimes companies do stand by their products even after a warranty has expired.”
Companies of this size who charge a high price for a high end product can afford to offer this service. If I had the margins they do then I could do the same thing but we work on bare bones of profit margins especially with bedroom sellers happy to make £2 an item and not have any overheads making it hard for us.
“Once bitten twice shy and all that , won't be using scooby worx anymore”
While I never want to lose customers on a bad vibe sometimes its best to cut your losses as such. I don’t want to deal with customer who think that a warranty is a lifetime one and don’t make any effort to see our point of view or even meet us halfway on accepting discounts for out of warranty issues.
“Wish these guys sold fuel pumps ha”
If AP sold fuel pumps they would be high end and probably around £150 a pump. Not the £42.13 you paid us on the GB
“Why would I buy another fuel pump from them when the 1st one I bought failed so prematurely discounted or not”
Because ive explained the new ones are the best on the market recommended by Bob Rawle amongst other mappers and I offered it at a reduced rate. I wasn’t offering you a pump of the same quality originally bought for reasons explained previously in the post.
Any questions im here all day……………..
And i will still offer a "colossus" pump at a reduced rate if required. That said i wont be held to ransom by Forum posts slating my business/service or products.
I had offered the OP a discounted “colossus” pump but was told in no uncertain terms unless its 100% discounted no thanks. I never got to the point of how much discount as I was shot down before getting to that.
The pump in question is coming up to been 15 months out of warranty so in reality I don’t need to offer anything but I though a good will gesture of a discount would be required as that’s the way I try to work. It was also NOT a pump which was from the faulty batch as these didn’t even come into stock till much later on.
We took around a 4k hit on the scrapping of the 100 pumps which were in the bad batch and sending out the more expensive replacements which cost us more than we sold the old pumps for in the GB’s on here and other forums. We didn’t have a huge mark up on the old pumps and we tried a number of pumps prior to stocking the ones we eventually went with which were good pumps. We had around 400 pumps in the first 4 batches which had a failure rate of around 3% which we thought was reasonable that 3 in 100 might go bad at some point. Our broker/supplier then decided on our 5th batch to change to what im guessing was a cheaper factory and we then started with the issues. We pulled the stock and scrapped them all at our cost and set about finding a new supplier which by chance I managed to get a contact with the best fuel pump supplier/manufacturer in the UK who was happy to help us bring to market our “colossus” range.
Now I know a lot of companies would have had the “run and hide” feeling but im a genuine honest guy and knew we had to put right what had gone wrong. Hence replacing all the faulty pumps or refunding if the customer preferred.
Now going back to some previous comments………
“Aftermarket parts, nowhere near the standard of OEM kit and will never of undergone the rigorous testing procedures and RD”
I will admit this was the case on our first range but we found them in testing to perform well. Now the SWRD “colossus” range have gone through rigorous R&D and testing and are of equivalent of higher quality to oem. Back when we introduced the old style pumps i was new to business and lesson learnt in that area.
“Did it literally sit still for 8 months ? Like not even turned over ? Could that play a part ??"
Yes this could also play a part. Although unlikely to be the cause of pump failure its not unknown to be a cause.
“I thought all the bad batch had been replaced ?”
We sold 30 or 31 from the bad batch, so far ive replaced 45 without question or asking for the old pump to be returned. Somebody is pulling my leg I reckon somewhere.
“Was this the same black and red pumps the still sell ?? I got mine about 3/4 months ago ??"
Your pump is a “colossus” and shouldn’t give you any issues
“Show me something that doesn’t break, and Ill buy shares in that company.”
I like this one only reason its included
“he says its out of warranty and wasn't one of the faulty ones , conveniently .”
I must not be known for honoring warranties then. If it was under warranty it would have been replaced
“I had a Walbro that died after six months. Things happen. Live and learn.”
Lots of fakes around and with walbro you don’t know what’s real and what’s fake, ive had a fake one next to a genuine one and even the boxes looked genuine.
“Should of bought a decent pump in the 1st place like Walbro , lesson learnt”
While I wouldn’t say Walbro are a bad pump our “colossus” is far superior in quality and flow rates. Along with stringent testing and longer warranty
“Afaik all the 255 pumps should of been replaced or checked as darrell dosent sell them anymore, only the 340 ones”
We offer 290lph and 340lph and 325lph in the hatch versions
“Did you see the threads/posts from darrell back then trying to locate the dodgy batch?”
We did post trying to sort all the bad batch pumps which again in my eyes is what I should have done but I know many other business’s wouldn’t have
“Didn't see any threads about the faulty pumps back then , guess I wasn't online when the thread was popular , found plenty of them now tho !!
Since these pumps are no longer supplied speaks volumes , Shame ive had to pay the price for poor parts being supplied to customers back in the day”
We didn’t supply poor parts we had a bad batch which we worked quickly to rectify the issues and did.
“lesson learnt dont trust small companies”
We are probably one of the most genuine and upfront companies you will find. I never hide away and always face any issues head on. Funnily ive never seen a post saying “I cant get in touch with Darrell @ Scoobyworx” I even answer emails late an night. Now ive seen many posts about other companies going into hiding when there is a problem. This comment is particularly annoying as i pride myself in doing the right thing
“I had dealings with AP Brakes after I got hold of a old kit of theirs, I wasnt the original buyer and they hadnt sold this kit for 5 years or something daft,
I was after pins,shims, bleed nipples etc to over haul them, they sent me all the bit for free, I didnt ask for this, but they sent it out,
So sometimes companies do stand by their products even after a warranty has expired.”
Companies of this size who charge a high price for a high end product can afford to offer this service. If I had the margins they do then I could do the same thing but we work on bare bones of profit margins especially with bedroom sellers happy to make £2 an item and not have any overheads making it hard for us.
“Once bitten twice shy and all that , won't be using scooby worx anymore”
While I never want to lose customers on a bad vibe sometimes its best to cut your losses as such. I don’t want to deal with customer who think that a warranty is a lifetime one and don’t make any effort to see our point of view or even meet us halfway on accepting discounts for out of warranty issues.
“Wish these guys sold fuel pumps ha”
If AP sold fuel pumps they would be high end and probably around £150 a pump. Not the £42.13 you paid us on the GB
“Why would I buy another fuel pump from them when the 1st one I bought failed so prematurely discounted or not”
Because ive explained the new ones are the best on the market recommended by Bob Rawle amongst other mappers and I offered it at a reduced rate. I wasn’t offering you a pump of the same quality originally bought for reasons explained previously in the post.
Any questions im here all day……………..
And i will still offer a "colossus" pump at a reduced rate if required. That said i wont be held to ransom by Forum posts slating my business/service or products.
Last edited by Darrell@Scoobyworx; 11 July 2016 at 04:15 PM.
11 July 2016, 04:20 PM
#51
Scooby Regular
Time to add my 2 Peneth…………..
I had offered the OP a discounted “colossus” pump but was told in no uncertain terms unless its 100% discounted no thanks. I never got to the point of how much discount as I was shot down before getting to that.
The pump in question is coming up to been 15 months out of warranty so in reality I don’t need to offer anything but I though a good will gesture of a discount would be required as that’s the way I try to work. It was also NOT a pump which was from the faulty batch as these didn’t even come into stock till much later on.
We took around a 4k hit on the scrapping of the 100 pumps which were in the bad batch and sending out the more expensive replacements which cost us more than we sold the old pumps for in the GB’s on here and other forums. We didn’t have a huge mark up on the old pumps and we tried a number of pumps prior to stocking the ones we eventually went with which were good pumps. We had around 400 pumps in the first 4 batches which had a failure rate of around 3% which we thought was reasonable that 3 in 100 might go bad at some point. Our broker/supplier then decided on our 5th batch to change to what im guessing was a cheaper factory and we then started with the issues. We pulled the stock and scrapped them all at our cost and set about finding a new supplier which by chance I managed to get a contact with the best fuel pump supplier/manufacturer in the UK who was happy to help us bring to market our “colossus” range.
Now I know a lot of companies would have had the “run and hide” feeling but im a genuine honest guy and knew we had to put right what had gone wrong. Hence replacing all the faulty pumps or refunding if the customer preferred.
Now going back to some previous comments………
“Aftermarket parts, nowhere near the standard of OEM kit and will never of undergone the rigorous testing procedures and RD”
I will admit this was the case on our first range but we found them in testing to perform well. Now the SWRD “colossus” range have gone through rigorous R&D and testing and are of equivalent of higher quality to oem. Back when we introduced the old style pumps i was new to business and lesson learnt in that area.
“Did it literally sit still for 8 months ? Like not even turned over ? Could that play a part ??"
Yes this could also play a part. Although unlikely to be the cause of pump failure its not unknown to be a cause.
“I thought all the bad batch had been replaced ?”
We sold 30 or 31 from the bad batch, so far ive replaced 45 without question or asking for the old pump to be returned. Somebody is pulling my leg I reckon somewhere.
“Was this the same black and red pumps the still sell ?? I got mine about 3/4 months ago ??"
Your pump is a “colossus” and shouldn’t give you any issues
“Show me something that doesn’t break, and Ill buy shares in that company.”
I like this one only reason its included
“he says its out of warranty and wasn't one of the faulty ones , conveniently .”
I must not be known for honoring warranties then. If it was under warranty it would have been replaced
“I had a Walbro that died after six months. Things happen. Live and learn.”
Lots of fakes around and with walbro you don’t know what’s real and what’s fake, ive had a fake one next to a genuine one and even the boxes looked genuine.
“Should of bought a decent pump in the 1st place like Walbro , lesson learnt”
While I wouldn’t say Walbro are a bad pump our “colossus” is far superior in quality and flow rates. Along with stringent testing and longer warranty
“Afaik all the 255 pumps should of been replaced or checked as darrell dosent sell them anymore, only the 340 ones”
We offer 290lph and 340lph and 325lph in the hatch versions
“Did you see the threads/posts from darrell back then trying to locate the dodgy batch?”
We did post trying to sort all the bad batch pumps which again in my eyes is what I should have done but I know many other business’s wouldn’t have
“Didn't see any threads about the faulty pumps back then , guess I wasn't online when the thread was popular , found plenty of them now tho !!
Since these pumps are no longer supplied speaks volumes , Shame ive had to pay the price for poor parts being supplied to customers back in the day”
We didn’t supply poor parts we had a bad batch which we worked quickly to rectify the issues and did.
“lesson learnt dont trust small companies”
We are probably one of the most genuine and upfront companies you will find. I never hide away and always face any issues head on. Funnily ive never seen a post saying “I cant get in touch with Darrell @ Scoobyworx” I even answer emails late an night. Now ive seen many posts about other companies going into hiding when there is a problem. This comment is particularly annoying as i pride myself in doing the right thing
“I had dealings with AP Brakes after I got hold of a old kit of theirs, I wasnt the original buyer and they hadnt sold this kit for 5 years or something daft,
I was after pins,shims, bleed nipples etc to over haul them, they sent me all the bit for free, I didnt ask for this, but they sent it out,
So sometimes companies do stand by their products even after a warranty has expired.”
Companies of this size who charge a high price for a high end product can afford to offer this service. If I had the margins they do then I could do the same thing but we work on bare bones of profit margins especially with bedroom sellers happy to make £2 an item and not have any overheads making it hard for us.
“Once bitten twice shy and all that , won't be using scooby worx anymore”
While I never want to lose customers on a bad vibe sometimes its best to cut your losses as such. I don’t want to deal with customer who think that a warranty is a lifetime one and don’t make any effort to see our point of view or even meet us halfway on accepting discounts for out of warranty issues.
“Wish these guys sold fuel pumps ha”
If AP sold fuel pumps they would be high end and probably around £150 a pump. Not the £42.13 you paid us on the GB
“Why would I buy another fuel pump from them when the 1st one I bought failed so prematurely discounted or not”
Because ive explained the new ones are the best on the market recommended by Bob Rawle amongst other mappers and I offered it at a reduced rate. I wasn’t offering you a pump of the same quality originally bought for reasons explained previously in the post.
Any questions im here all day……………..
And i will still offer a "colossus" pump at a reduced rate if required. That said i wont be held to ransom by Forum posts slating my business/service or products.
I had offered the OP a discounted “colossus” pump but was told in no uncertain terms unless its 100% discounted no thanks. I never got to the point of how much discount as I was shot down before getting to that.
The pump in question is coming up to been 15 months out of warranty so in reality I don’t need to offer anything but I though a good will gesture of a discount would be required as that’s the way I try to work. It was also NOT a pump which was from the faulty batch as these didn’t even come into stock till much later on.
We took around a 4k hit on the scrapping of the 100 pumps which were in the bad batch and sending out the more expensive replacements which cost us more than we sold the old pumps for in the GB’s on here and other forums. We didn’t have a huge mark up on the old pumps and we tried a number of pumps prior to stocking the ones we eventually went with which were good pumps. We had around 400 pumps in the first 4 batches which had a failure rate of around 3% which we thought was reasonable that 3 in 100 might go bad at some point. Our broker/supplier then decided on our 5th batch to change to what im guessing was a cheaper factory and we then started with the issues. We pulled the stock and scrapped them all at our cost and set about finding a new supplier which by chance I managed to get a contact with the best fuel pump supplier/manufacturer in the UK who was happy to help us bring to market our “colossus” range.
Now I know a lot of companies would have had the “run and hide” feeling but im a genuine honest guy and knew we had to put right what had gone wrong. Hence replacing all the faulty pumps or refunding if the customer preferred.
Now going back to some previous comments………
“Aftermarket parts, nowhere near the standard of OEM kit and will never of undergone the rigorous testing procedures and RD”
I will admit this was the case on our first range but we found them in testing to perform well. Now the SWRD “colossus” range have gone through rigorous R&D and testing and are of equivalent of higher quality to oem. Back when we introduced the old style pumps i was new to business and lesson learnt in that area.
“Did it literally sit still for 8 months ? Like not even turned over ? Could that play a part ??"
Yes this could also play a part. Although unlikely to be the cause of pump failure its not unknown to be a cause.
“I thought all the bad batch had been replaced ?”
We sold 30 or 31 from the bad batch, so far ive replaced 45 without question or asking for the old pump to be returned. Somebody is pulling my leg I reckon somewhere.
“Was this the same black and red pumps the still sell ?? I got mine about 3/4 months ago ??"
Your pump is a “colossus” and shouldn’t give you any issues
“Show me something that doesn’t break, and Ill buy shares in that company.”
I like this one only reason its included
“he says its out of warranty and wasn't one of the faulty ones , conveniently .”
I must not be known for honoring warranties then. If it was under warranty it would have been replaced
“I had a Walbro that died after six months. Things happen. Live and learn.”
Lots of fakes around and with walbro you don’t know what’s real and what’s fake, ive had a fake one next to a genuine one and even the boxes looked genuine.
“Should of bought a decent pump in the 1st place like Walbro , lesson learnt”
While I wouldn’t say Walbro are a bad pump our “colossus” is far superior in quality and flow rates. Along with stringent testing and longer warranty
“Afaik all the 255 pumps should of been replaced or checked as darrell dosent sell them anymore, only the 340 ones”
We offer 290lph and 340lph and 325lph in the hatch versions
“Did you see the threads/posts from darrell back then trying to locate the dodgy batch?”
We did post trying to sort all the bad batch pumps which again in my eyes is what I should have done but I know many other business’s wouldn’t have
“Didn't see any threads about the faulty pumps back then , guess I wasn't online when the thread was popular , found plenty of them now tho !!
Since these pumps are no longer supplied speaks volumes , Shame ive had to pay the price for poor parts being supplied to customers back in the day”
We didn’t supply poor parts we had a bad batch which we worked quickly to rectify the issues and did.
“lesson learnt dont trust small companies”
We are probably one of the most genuine and upfront companies you will find. I never hide away and always face any issues head on. Funnily ive never seen a post saying “I cant get in touch with Darrell @ Scoobyworx” I even answer emails late an night. Now ive seen many posts about other companies going into hiding when there is a problem. This comment is particularly annoying as i pride myself in doing the right thing
“I had dealings with AP Brakes after I got hold of a old kit of theirs, I wasnt the original buyer and they hadnt sold this kit for 5 years or something daft,
I was after pins,shims, bleed nipples etc to over haul them, they sent me all the bit for free, I didnt ask for this, but they sent it out,
So sometimes companies do stand by their products even after a warranty has expired.”
Companies of this size who charge a high price for a high end product can afford to offer this service. If I had the margins they do then I could do the same thing but we work on bare bones of profit margins especially with bedroom sellers happy to make £2 an item and not have any overheads making it hard for us.
“Once bitten twice shy and all that , won't be using scooby worx anymore”
While I never want to lose customers on a bad vibe sometimes its best to cut your losses as such. I don’t want to deal with customer who think that a warranty is a lifetime one and don’t make any effort to see our point of view or even meet us halfway on accepting discounts for out of warranty issues.
“Wish these guys sold fuel pumps ha”
If AP sold fuel pumps they would be high end and probably around £150 a pump. Not the £42.13 you paid us on the GB
“Why would I buy another fuel pump from them when the 1st one I bought failed so prematurely discounted or not”
Because ive explained the new ones are the best on the market recommended by Bob Rawle amongst other mappers and I offered it at a reduced rate. I wasn’t offering you a pump of the same quality originally bought for reasons explained previously in the post.
Any questions im here all day……………..
And i will still offer a "colossus" pump at a reduced rate if required. That said i wont be held to ransom by Forum posts slating my business/service or products.
And done...........
11 July 2016, 05:12 PM
#52
All good reading but I've found a supplier who offers lifetime warranty on their pumps , at least they are confident of their stick I guess So your saying as I paid £48 in a GB I should expect the failure as I'm not paying £150 ? Nice
I can only go by my experience of dealing with scooby worx and its not been good
I can only go by my experience of dealing with scooby worx and its not been good
11 July 2016, 05:34 PM
#53
All good reading but I've found a supplier who offers lifetime warranty on their pumps , at least they are confident of their stick I guess So your saying as I paid £48 in a GB I should expect the failure as I'm not paying £150 ? Nice
I can only go by my experience of dealing with scooby worx and its not been good
I can only go by my experience of dealing with scooby worx and its not been good
So , you didnt get an out of warranty freebie and your wingeing, dude, get a grip, big issues in the world
11 July 2016, 05:48 PM
#56
All good reading but I've found a supplier who offers lifetime warranty on their pumps , at least they are confident of their stick I guess So your saying as I paid £48 in a GB I should expect the failure as I'm not paying £150 ? Nice
I can only go by my experience of dealing with scooby worx and its not been good
I can only go by my experience of dealing with scooby worx and its not been good
I could offer a lifetime warranty on our "colossus" pumps if I wanted as our failure rate is less than 1% and I may do down the line at a later date. But as I'm 4K down from fuel pumps I made a business decision to stick to a 2 year warranty.
I'm aware of some companies who sell the same pumps as mine and non offer a lifetime warranty.
Usually the companies which do are able to do so have a buy in cost around £8 a pump. So replacing them is of very little cost and the large margins allow a high failure rate and still high profitability. They don't go through individual testing either. They just pull maybe 2 out of 100 pumps and do a quick test on them.
I know this as I've been there with sourcing fuel pumps and know the same 5 or 6 Chinese brokers peddling there crap pumps across Europe offering claims they can't back up and selling them for less than £10 a pump.
I'm not saying that anybody else selling a fuel pump is selling a bad one. There will be some good ones out there which arnt either our SWRD pumps or RCM's or Aeromotive pumps. But they just don't go through the stringent testing that ours do. Remember I've been through all the pumps available and made a decision on all the information I collected to go with the ones we now sell. I didn't do it without a lot of thought.
I hope the OP chooses wisely with his new pump as he could just end up right back where he started
Last edited by Darrell@Scoobyworx; 11 July 2016 at 05:52 PM.
11 July 2016, 05:50 PM
#57
A lifetime warranty is only as good as the company still being around , I'm not bothered about the warranty , all these fuel pumps could fail , if I paid £40 or £140 , I'm bothered I bought a fuel pump that is now costing me time and money for it failing after such a short amount of use which were known to be faulty .
11 July 2016, 06:05 PM
#59
A lifetime warranty is only as good as the company still being around , I'm not bothered about the warranty , all these fuel pumps could fail , if I paid £40 or £140 , I'm bothered I bought a fuel pump that is now costing me time and money for it failing after such a short amount of use which were known to be faulty .
The above statement is clearly you stating that im a lair and not to be trusted.
Clearly you don't believe me or trust me when i say that the pump you purchased wasn't part of the bad batch. If it was then it would have been replaced no quibble as all the others were. There is around 20 or so forum members who will back me up
I'm not saying no to be awkward, im saying its not a bad batch pump and its 15 months out of warranty.
But im supposed to believe you when you say its done less than 10k because you said it has and also was parked up for 8 months because you say it has.
Some customers are best directed elsewhere.
Last edited by Darrell@Scoobyworx; 11 July 2016 at 06:06 PM.
