Poor service Import car parts ICP
16 January 2016, 09:28 PM
#31
Ashburton subaru, they are pretty good when it comes to parts for Jdm's. Part number came straight up and they will deliver where ever I want, no hassle, no refunding and repurchasing needed just take my money and post my item where ever I ask first time.
How customer service should be!
And actually I would and should have used ASPerformance. Might hit Alyn up for a spare on Monday and some other bits I need...
How customer service should be!
And actually I would and should have used ASPerformance. Might hit Alyn up for a spare on Monday and some other bits I need...
16 January 2016, 09:36 PM
#32
I doubt it, I'd imagine he paid by card over the phone which if he had done the same with ICP then there wouldn't of been an issue.
Nothing wrong with ICP, fantastic company ! I've spent hundreds and hundreds of pounds with them and never had any issue.
Rediculous thread if you ask me !
16 January 2016, 10:24 PM
#33
I doubt it, I'd imagine he paid by card over the phone which if he had done the same with ICP then there wouldn't of been an issue.
Nothing wrong with ICP, fantastic company ! I've spent hundreds and hundreds of pounds with them and never had any issue.
Rediculous thread if you ask me !
Nothing wrong with ICP, fantastic company ! I've spent hundreds and hundreds of pounds with them and never had any issue.
Rediculous thread if you ask me !
16 January 2016, 10:38 PM
#34
Scooby Regular
iTrader: (11)
Join Date: Feb 2011
Location: Newcastle upon tyne
Posts: 2,750
Likes: 0
Received 0 Likes
on
0 Posts
Fantastic company ( end of
If your mechanic was worth his salt ( & a friend should have got him to purchase it
Then settle the bill
Not having a bash at you but if this company didn't exist it would be a loss to the Subaru community ,
If I send you a toblerone will that smooth it
If your mechanic was worth his salt ( & a friend should have got him to purchase it
Then settle the bill
Not having a bash at you but if this company didn't exist it would be a loss to the Subaru community ,
If I send you a toblerone will that smooth it
16 January 2016, 10:44 PM
#35
Not many businesses would post out to a different address if paying by PayPal?
As above, I have used Import Car Parts several times - excellent service, good prices and fast delivery.
As above, I have used Import Car Parts several times - excellent service, good prices and fast delivery.
16 January 2016, 11:37 PM
#36
I've purchased parts from ICP and they have despatched them to my garage next day. I ordered over the phone and paid by debit card.
You have issues with pay pal not ICP. Give a business credit where credit's due fan boy. Why do you want to ruin their reputation because of one issue that hasn't cost you anything?
I might add there have never been any issues returning parts when I ordered wrong either.
You have issues with pay pal not ICP. Give a business credit where credit's due fan boy. Why do you want to ruin their reputation because of one issue that hasn't cost you anything?
I might add there have never been any issues returning parts when I ordered wrong either.
Last edited by edsel; 16 January 2016 at 11:44 PM.
17 January 2016, 09:45 AM
#38
This thread really needs deleting - the title 'Poor service Import car parts ICP' is just wrong - they don't offer a 'Poor Service' as is obvious from the people (including me) who have replied to it. People might see the title without viewing the thread (or this thread might appear in a Google search) and not use them.
Last edited by Ian E; 17 January 2016 at 09:47 AM.
17 January 2016, 12:29 PM
#41
Scooby Regular
Nobody on SN got a violin 
17 January 2016, 12:37 PM
#43
Scooby Regular
17 January 2016, 02:13 PM
#46
Ive dealt with icp many times, returned for refunds, delivered to garage and my house no problems.
At checkout on icp paying via pp it does actually state they will only ship to pp adress and if you want it sending elsewhere then you need to add adress in pp.
Thats how i found out.
I read before actually paying, thats the difference here, hence my comment, user error.
17 January 2016, 02:49 PM
#48
I can see what your saying op ,
You payed online and used your pay pal asking for diff address.
But icp won't allow for theft issues ,
If you had payed on card there would be no issue. Some company's only allow your home address only.
Icp are the best people to buy parts for an import, and I feel there service is spot on, my Subaru dealer won't even give me a quote for parts,
Sorry to hear you had a issue but same
Time this company is one of the best for
Sourcing parts especially hard to get bits.
You payed online and used your pay pal asking for diff address.
But icp won't allow for theft issues ,
If you had payed on card there would be no issue. Some company's only allow your home address only.
Icp are the best people to buy parts for an import, and I feel there service is spot on, my Subaru dealer won't even give me a quote for parts,
Sorry to hear you had a issue but same
Time this company is one of the best for
Sourcing parts especially hard to get bits.
17 January 2016, 02:50 PM
#49
This thread just gets funnier every time I look at it. Jay just admit you were having a bad day, didn't pay attention and then got the hump and threw your toys out the pram.
We've all done it mate, time to put your hands up and admit that you didn't
18 January 2016, 11:01 AM
#50
I think you will find then that, it is paypals problem. As thats there rules, if ICP had sent the items to a different address than what was on the payment details then if you had claimed against them it would have gone in your favor.
Paypal always state you need to post to address in payment section. As you bought direct from ICP, Paypal rules only cover them to send to address on Paypal payment details or there not covered. It seems your problem is with Paypal not ICP. And we all know what paypal are like
Paypal always state you need to post to address in payment section. As you bought direct from ICP, Paypal rules only cover them to send to address on Paypal payment details or there not covered. It seems your problem is with Paypal not ICP. And we all know what paypal are like
I'm not going to mess around changing addresses etc it is ridiculous. And considering I buy thousands of items this way and nevery get them sent to the address they are the only people ever to question it.
I also didn't need load of replies with people who are happy with their services, in my opinion theh are crap to deal with. I put it in writing that I want it sent there and it was my risk, in the event of a claim this is all they would need to show PayPal.
I also didn't need load of replies with people who are happy with their services, in my opinion theh are crap to deal with. I put it in writing that I want it sent there and it was my risk, in the event of a claim this is all they would need to show PayPal.
Last edited by jaygsi; 18 January 2016 at 11:58 AM.
18 January 2016, 11:07 AM
#51
Scooby Regular
Join Date: Jun 2012
Location: Aylesbury
Posts: 880
Likes: 0
Received 0 Likes
on
0 Posts
I'm not going to mess around changing addresses etc it is ridiculous. And considering I buy thousands of items this way and nevery get them sent to the address they are the only people ever to question it.
I also didn't need load of replies with people who are happy with their services, in my opinion theh are crap to deal with. I put it in writing that I want it sent there and it was my risk, in the event of a claim this is all they would need to show PayPal.
I also didn't need load of replies with people who are happy with their services, in my opinion theh are crap to deal with. I put it in writing that I want it sent there and it was my risk, in the event of a claim this is all they would need to show PayPal.
Think you need think about that.
18 January 2016, 12:13 PM
#52
Scooby Regular
Join Date: Mar 2009
Location: Shire of Devon
Posts: 781
Likes: 0
Received 0 Likes
on
0 Posts
it doesn't quite work like that. I think you'll find 'suppliers' operate according to relevant laws and within those laws, to what works for them. You of course are free to decide which suppliers you spend your money with. They are giving you goods in exchange for financial reward, but don't make the error of thinking they are doing things how you pay them to.
26 March 2023, 02:26 PM
#55
Scooby Regular
I've never had an issue with ICP, i've ordered several things from them in the past and the service has been really good with quick delivery
27 March 2023, 01:47 PM
#57
Scooby Regular
Found them very good, better than asperformance anyway
27 March 2023, 02:36 PM
#58
Scooby Regular
very intriguing, only one of those mentioned sells pattern parts with such a poor description that people are misled.........
makes little difference to us as we concentrate on building, machining, custom parts, etc in the main and offer far more technical support to our race customers, etc - we don't aim to stock every minor gasket or fastener as we can't generally cope with our workloads anyhows
makes little difference to us as we concentrate on building, machining, custom parts, etc in the main and offer far more technical support to our race customers, etc - we don't aim to stock every minor gasket or fastener as we can't generally cope with our workloads anyhows
27 March 2023, 03:07 PM
#59
Scooby Regular
I’ve been finding this more and more from ICP. They’ve been substituting small “extras” with non genuine parts despite paying for genuine parts. One example I can give is when I bought and paid for genuine top mounts with nuts. The top mounts were genuine but the nuts were just cheapo generics. Doesn’t sound like much of a problem but I paid for genuine and when I grab my 12mm socket only to find the new so called genuine nuts are 13mm
happened a few times from them. Not enough to put me off buying from them but it’s enough to have changed my buying habits from not bothering to look elsewhere even if more expensive to now shopping around more.
Thread
Thread Starter
Forum
Replies
Last Post
Kris Brandie
General Technical
10
13 January 2016 09:09 AM
nicky284
ScoobyNet General
12
10 January 2016 01:30 PM