angel1368

iTrader: (1)

how far are you from asb breakers? a face to face might get better results

JamieJerkovic

iTrader: (9)

City link say its delivered because the driver was in the correct geo code.

Like i said he proberly was here but at a time when no body was here. 8.54 in the morning.. I was at work and my mother was doing the school run.

So when he noticed no one was in forged my signature and claim he posted it? Like i said the driver was told to come around on the day it was posted and 5x
Aftet that and never did. What a coincidence!

Id want to know what happened. He either forged it or theres a random person living in my house that i dont know about. Ask the driver what cars where out side? Anything.

Also city link told me to look around my property for it. Even though someone signed for it? How is that possible then? Im not gunna sign for something and leave it outside am i?

alcazar

iTrader: (2)

By asking that, they have left themselves wide open.

But getting your money back from them will be a nightmare.

Small claims court beckons...take them, not ASB.

Gear Head

iTrader: (2)

I think you will find that it is indeed ASB that need to sort this out as they paid for the delivery,not the buyer.

JamieJerkovic

iTrader: (9)

So basically asb should refund me and then he has to sort and claim back his losses from city link.

This is what ive been told by nearly everyone now. Im the buyer i shouldnt be ringing/emailing every company to sort this.

jaygsi

iTrader: (46)

I've never had a problem with citylink, TNT or hermes. Yodel i've had loads of problems with loosing parcels not turning up to collect item for days. But saying that i've always been paid out if a parcel has gone missing.

Blue by You

iTrader: (23)

Unfortunately the parcel wasn't sufficiently well insured to have that option available in this case, hence the argument.

A.S.B Breakers

iTrader: (14)

And ive been told that by having the tracking details saying delivered and signed for that this is sufficient evidence I have fulfilled my contract with the buyer.

banny sti

iTrader: (68)

The buyer can prove that is not his signature, that makes the contract void surely?

Gear Head

iTrader: (2)

Told by who? Citylink?
Do you really think he would be on here if he was trying to scam you.

For god sake, use some common says rather than 'the computer says no' attitude.

Why doesn't the buyer post a picture of his own signature and the one recorded by Citylink for all to see? Then we can at least nail that one.

RAF1

iTrader: (5)

The way I see it is if Citylink has a signature then according to them its delivered / signed for and IMO not the sellers fault. Yes we are all happy to believe the buyer saying he hasnt received it however we are taking his word for it that no-one was in..?? Please note I AM NOT blaming the buyer / seller just looking at it from an outsiders perspective.

Also whenever I sign for a parcel on one of them hand held gadgets i just scribble owt really as the courier most of the times keeps hold of it so its a bit awkward to sign..!!

We are all sayings its ASB fault / liable however put yourself in there shoes - an items been delivered and signed for so thats it end of.

However the BIG **** up was insurung it for £25 .... For that i'm afraid there is no excuse!

Hope it gets sorted eitherway.

Raf

Gear Head

iTrader: (2)

And what about being in the buyers shoes?

£550 out of pocket, no turbo and by the looks of it, no chance of any come back.

This is the sellers responsibility to at least investigate it, rather than just washing his hands of it. Of course Citylink won't want to do anything but then again, if they have a member of staff that is stealing goods and forging signatures, I think they would want to know about it, don't you?

TNT once said they had tried to deliver something to me once, when I had been in all day. The reason was because he didn't want to lose his bonus by not delivering on time, so he made some **** up about me not being in. Trust me, most couriers work on a commission basis and if they do not deliver by the agreed date, they lose out. So they will do anything they can to avoid being stung. It has either been binned or is still sitting in the back of his van.

And yes, insuring it for £25 is just plain silly. What excuse does ASB have for this?

piehole1983

iTrader: (7)

Just to throw my bit in:

I sold a phone on eBay. Buyer signed for it and left me positive feedback. 2 weeks later buyer opens PayPal dispute saying he didn't get the phone even though I have the signature and used Royal Mail delivery insured to £500. Paypal took the money back from me and refused to release it until I had proof of postage. So even though it was signed for, positive feedback left for me and so on I STILL had to prove that I actually took the item to the post office. Which I did and got my money back. The best about it was that I actually paid the postage and obtained the tracking number through PayPal and they still held me accountable.

fat-thomas

iTrader: (4)

spot on and exactly why he has the reputation he has! problems happen and by the looks of it its not his fault but to be so unhelpful is not on.

Cannon Fodder

iTrader: (100)

I bought an item (a Lamco boost gauge) from a seller on here, paid for it via PayPal and it was due to be delivered to my workplace by Yodel/DHL but never arrived with me.

I got in touch with the seller and asked him to chase Yodel but as he said they had delivered it and had a signature he refused to even take it any further, I contacted Yodel/DHL myself and they said I was not their customer so refused to investigate on my behalf.

I opened a PayPal case and it got rejected as there was 'proof' of delivery despite Yodel/DHL being unable to identify who had signed for it as the signature was illegible.

After a month or so by pure chance I was visiting a customer and they said they had a delivery for me, upon investigation it turned out it was my missing item which had been mis-delivered to an address over 2 miles away from my workplace.

So in short the seller on here was a waste of space and refused to help as he had 'proof', Yodel/DHL were worse than useless and PayPal wasn't worth a toss.

Blue by You

iTrader: (23)

That's an interesting and, to say the least, dubious development.
Who signs for stuff addressed elsewhere without subsequently contacting the rightful owner? Do you still trade with this customer?

bustaMOVEs

iTrader: (31)

Non stop problems with this guy, better to research in the first place and avoid full stop to avoid these mishaps wether it be asb or courier. It's all down to him. City link are well known to be crap, they employ agency drivers, scum, you name it they employ them.
Yes city link are one of the cheapest couriers where you can send a decent weight and size parcel for cheaper than the rivals, but ultimately it's down to op for using these clowns. Like he dosent know their sh1te.
Op, ring paypal by phone, they are really good to talk to and explain what's happend. May or may not help you're case.

I've seen a couple of items on Facebook from asb that I could of bought but then I seen who's selling it, so I avoid.

Cannon Fodder

iTrader: (100)

Yes they are a good customer and I visit them regularly, my contact hadn't signed for it and was given it eventually as it was a vehicle part, I work for a Volvo Truck and Bus dealer so that is how I know them.

The delivery had gone into their incoming postal system and just sat there as they didn't know who it was for despite it having my name and address on the label.

It just goes to prove that even though the courier had a signature it wasn't mine or anyone else who I work with, but that was good enough for PayPal to find in the sellers favour.

He was useless and wasn't prepared to take matters any further with the courier, it was only blind chance that meant I eventually got my boost gauge.

So it would appear any signature would be good enough even if it isn't the buyer or anyone associated with them, as has already been said what is to stop the delivery driver signing it and then throwing it in the bin?

JamieJerkovic

iTrader: (9)

Exactly what i said...
Become a courier if the customer isnt in sign for the parcel and keep it. Seems a nice job with daily bonus's

Really dont see why city link litterally have no intrest. I want to know why the driver hasnt shown up.

bustaMOVEs

iTrader: (31)

Do you know how easy it is for a regular seller to get a tracking number that's been delivered and reuse it. Just saying

spender(again)

iTrader: (1)

Ask for the drivers name....................

veerinder9

iTrader: (1)

Should ask driver to describe who he gave it to and buyer should turn up at depot with proof of ID and prove them wrong??

BLU

iTrader: (27)

Citylink are not the best firm and its the only firm I've ever had problems with, more than once I might add.

Some interesting comments in this thread! The seller has completed his contract with the purchaser as he has a signature or proof of delivery. Wether that signature is legit or not is irrelevant - harsh but true.
Insurance is irrelevant too as this only is necessary if the item goes missing with no proof of delivery.
The issue is with the courier firm itself. I'd suggest asking to see a manager (in person) and explain what has happened - if you get nowhere then I'd threaten the small claims court, that will probably get a result.

OP have you checked with the neighbours, you never know the driver may have delivered it to a neighbour but inputted the wrong delivery type - easily done

scoobyman2007

iTrader: (5)

Hi I have had lots of **** with city link I had a compreser deliverd from them and I was not in but got told I had singed for it wean I was at work and it's was not ther so got back on the phone to them and had it out with them and got told the drivers need to put the door culer down so they will let me no and what comes parst my door a city link van then I get a call saying the culer so I told them I had it and was going to get the police involvd and I had CCTV out side and no one had come to the door that day and hung up on them got a call 5 mins later being told it had just got back on the van not deliverd to me so it was some one trying it on I got my compreser the next day and a manager came out with the driver gave me £100 to say sorry and 10 free delivers as I had it on tape and record my phone calls to but will not go with city link no more good luck mate hop you get it sortid

scotty75

iTrader: (4)

Don't who this guy is slating A.S.B Breakers as I've had parts from him delivered to my house and I live over 200 miles away up north and also a good friend of mine has had parts from him delivered down in London without any problems so someone is telling porkies .

JamieJerkovic

iTrader: (9)

Hardly telling porkies.

Hes been unhelpful in trying to resolve this situation. Its never happened to me before either and i by from america alot! Never had a problem.

The customer service i have recieved from the seller to the courier has be awful no one willing to take responsibility for this.

Ive tried talking to managers and they say the same thing. Parcel was only insured for £25 and im not the customer!

bustaMOVEs

iTrader: (31)

All facebook swap shop members kiss his ****, seems he only scams sn members

scotty75

iTrader: (4)

I didn't say you were telling porkies I said someone .

WRXrowdy

iTrader: (2)

I was a courier for many years, there are various different bodies, like the dispatch association. Maybe a call to them, or phone city link and tell them you are going to speak to them or some such association. Also, phone them on your mobile and record the call as well, ask them why the driver has not shown up even though he has been told to five times.

mickywrx

iTrader: (29)

What you lot are missing, is that ASB doesn't have a contract with City Link, he has a contract with whoever he paid, which wasn't City Link. The clue is in the link that he posted. It states in the link that they have started the claim.

Another thing, someone mentioned the sigantures not matching, that highly probable, since nearly no one uses paper for signatures anymore, it's all on electronic devices.

Banny, it doesn't matter who signs for your parcels, unless it's addressed to the Consignee Only.