Ant

but he needs access to **** this is life or death!

other providers will get it sorted no doubt as bt open reach tend to ship them installs to likes of kellys and such , i know this as i used to do it

LSherratt

iTrader: (1)

BT contacted me today. The update they gave me is that open reach need to install another pylon somewhere between the exchange and the green box. They couldn't give me an exact location but apparently a new pylon is required, even though they came out last month and installed 4 new pylons close to my property. What a complete shambles!! How on earth do they operate like this??

SJ_Skyline

LSherratt

iTrader: (1)

So, on 18th Dec some lovely Indian call centre worker rang me to tell me that there has been a delay with my order (idiot) and that the delay has be resolved. She went on to tell me that I will get a call back on 23rd Dec to book an engineer visit. 27th Dec and still nothing. Now in my eyes the service is still delayed! :

JGlanzaV

iTrader: (3)

Sow hy are you still dealing with indian call centre monkies?

You can request to talk to an english manager. If he doesnt sort it, speak to his manager, if they dont sort it, speak to their manager....

So on so forth until you are talking to the managing director....

Or just go direct -

BT Group


Mr Gavin Patterson Chief Executive

Email gavin.e.patterson@bt.com
Telephone 0207 356 5000
Fax 0207 356 6650
Website http://www.bt.com


Postal Address 81 Newgate Street, London, EC1A 7AJ, UKM
Company Number 04190816C

daveyj

iTrader: (1)

Like OFCOM?

I had problems with my initial attempts at getting BT installed. Kept persisting and got there eventually. Also on slower rural broadband but it's broadband. I'm happy

LSherratt

iTrader: (1)

Thanks for that number. Rang it this morning but they couldn't let me speak to Gavin Patterson but I did speak to some sort of English Manager. Long story short, I was on the phone for 38 minutes and my case is now being dealt with 'Lefta call centre' which is the England Midlands call centre and that they will be looking at compensating me/reimbursing me for my mobile calls and 3G data usage that I've racked up on my mobile.

As far as the delays goes, it's still delayed and they can't say why or when I will have a line...

JGlanzaV

iTrader: (3)

Well you can always send him an email, he will get that...
i was chatting to the CEO of Mcdonalds the other day over a 1.59 drink.... Miss Mcdonald (that is her actualy name, LOL) very nice lady Even gave me £20 quid

Dingdongler

Come on then, what happened with the £1.59 drink that made you email the CEO of McDonalds?

jaytc2003

iTrader: (1)

if its any consolation, I moved into a new build property 7 years ago and had to wait over 3 months due to no capacity at the exchange. This was in the middle of a fairly well populated town. Nothing could be done at that time, just regular calls with them for updates. Did get the line installed for nothing though.

LSherratt

iTrader: (1)

4 months and 5 days with no landline or Internet access.... Still ongoing...

After speaking to an English Manager of some sort on the 29th Dec, they assigned my case to an English call centre only and allocated a customer service worker called Nicky (from Leicester) to deal with my case... more of a 1 on 1 personal basis I guess and that she will follow my case through.

On the 9th Jan she rang me to say everything has been sorted at last and that BT open reach have done what's needed, blah blah blah and promised me that a BT engineer would be out on the 15th Jan between 8am-1pm to hook me up to a landline. She also told me that she would ring me on the 16th Jan to make sure everything is OK. Can you guess what I'm about to say next?

Come 4pm on the 15th and no sign of an engineer. I was pretty much fuming (again) and rang her but no answer so I left a voice mail explaining how annoyed I was, there is no one from BT I can trust, lies after lies, etc etc... I still haven't heard from Nicky (from Leicester) but I've just had a phone call from an INDIAN CALL CENTRE telling me that a BT engineer will be here on the 20th Jan. Lol.........

Thank god I work from home otherwise it would be even more annoying trying to book work off etc to fit in with BT (and then they don't even turn up).

pacenote

One of my clients today was telling me about his BT contact and how much behind Openreach are with installs, especially new builds. BT apparently now have a "Watchdog list" which is basically people who have complained to Watchdog and get preferential treatment.

Best get a complaint going to watchdog and that may speed up your install

LSherratt

iTrader: (1)

Done. Now to ring Nicky again and to leave another voicemail. I wonder if she is ignoring my messages because if she is then that's down right appalling. I left a voice mail yesterday and today and her voicemail machine says that she is in the office.

mart360

I remember when i had an issue with a BT call centre, they said it was another department i wanted to speak to, gave me the number of said department, and said i would have to call them,

It was another 0800 one, now id been in the queue and on hold for near on 90 minutes, so i wasnt exactly a happy bunny ...

I asked the operator why she couldnt transfer me, "we cant do that" she said. So i asked her what would they do if they wanted to speak to that department, call 0800 xxxxx and wait in a queue?. "Oh no" she say's we have an internal number.

"Exactly the answer i was looking for" was my reply so give me the direct number and i'll call them

"Oh you cant do that" she said, they dont take calls direct from the public...

So put me through.... anyway after a lot of pushing she finally put me through lol


Mart x

LSherratt

iTrader: (1)

Guess what! I HAVE THE INTERNET AT LONG LAST!!!

It only took BT 4 months and 12 days to get me hooked up! Speed-wise, the Internet is running at a record breaking speed of 0.50mbs, absolutely shocking in this day and age. Streaming videos and playing a games console online is a no go and web pages are painfully slow to load. Christ why can't they put a bit of effort into their rural infrastructure :

GWJ

Sounds like your under the heading of 'lucky it works at all' At least its working

There is a lot of places the internet doesn't work very well and no obvious solution