Star Performance-Praise for customer care
#1
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Still hanging in the balance bud
Waiting new clutch cover (which initially i didn`t expect to need) but I`ve been promised it will be here AM tomorrow But if it is and its fitted 2morrow I`ll be running
Pete
[Edited by teknopete - 11/6/2003 6:47:25 PM]
Waiting new clutch cover (which initially i didn`t expect to need) but I`ve been promised it will be here AM tomorrow But if it is and its fitted 2morrow I`ll be running
Pete
[Edited by teknopete - 11/6/2003 6:47:25 PM]
#2
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I would like to express my gratitude to Jim and Brian at Star Performance for their concern at ensuring customer satisfaction.
Last Thursday I took my car through to their premises for camber and tracking to be adjusted on my car after another change of suspension. .. How many is that now?? (prize for who guesses correctly...)
I had used them in July of this year for a previous suspension set up and the result then was a car which handled perfectly for my driving style.
As it was,after changing to the set up i now use, i had no hesitation in going back over to their garage (160 mile round trip)for the camber and tracking to be done again.
Unfortunately it didn't turn out as hoped. I mailed Jim on Saturday afternoon and first thing Monday morning, he was on the phone to me with a proposal to rectify the issue.
Before i came back up today (Wednesday), Jim arranged for an inspection of his wheel alignment equipment and the ramp itself, to ensure all equipment related to checking of vehicles alignment were as per manufacturers recommendations.
The inspections weren't due for quite some time, but nevertheless, they arranged, and paid for, an inspection to be done.
I came up today and Brian spent an inordinate amount of time checking the car and explaining the procedure used when checking /adjusting and at no point was i felt to be an intrusion in their company.
I'm happy to say, the car is now handling, in my opinion, as best as it can be, given the parts in use and therefore would like to thank Star Performance for going the extra mile in ensuring customer satisfaction.
Can thoroughly recommend them to carry out an excellent job in this respect.
Thank you
Alan
Last Thursday I took my car through to their premises for camber and tracking to be adjusted on my car after another change of suspension. .. How many is that now?? (prize for who guesses correctly...)
I had used them in July of this year for a previous suspension set up and the result then was a car which handled perfectly for my driving style.
As it was,after changing to the set up i now use, i had no hesitation in going back over to their garage (160 mile round trip)for the camber and tracking to be done again.
Unfortunately it didn't turn out as hoped. I mailed Jim on Saturday afternoon and first thing Monday morning, he was on the phone to me with a proposal to rectify the issue.
Before i came back up today (Wednesday), Jim arranged for an inspection of his wheel alignment equipment and the ramp itself, to ensure all equipment related to checking of vehicles alignment were as per manufacturers recommendations.
The inspections weren't due for quite some time, but nevertheless, they arranged, and paid for, an inspection to be done.
I came up today and Brian spent an inordinate amount of time checking the car and explaining the procedure used when checking /adjusting and at no point was i felt to be an intrusion in their company.
I'm happy to say, the car is now handling, in my opinion, as best as it can be, given the parts in use and therefore would like to thank Star Performance for going the extra mile in ensuring customer satisfaction.
Can thoroughly recommend them to carry out an excellent job in this respect.
Thank you
Alan
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I'm going to S.P. on Friday to get car rolling road cos going to Crail on Sunday. Rolling road virgin. Bit nervous - anything I should know/do to prepare car before/and or after?
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And that u`ve got a spare set of underware with you
Tell you what though your really gonna miss out going on your tod, as the banter on a dyno day is one of the best bits
Alan, think I might c them bout redoing the car settings once I get round to fitting they dusty HKS springs
Pete
Tell you what though your really gonna miss out going on your tod, as the banter on a dyno day is one of the best bits
Alan, think I might c them bout redoing the car settings once I get round to fitting they dusty HKS springs
Pete
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Oi!! Geroutta it u
U know the bover I`ve had with it m8
Just got the clutch cover delivered 2day
So it`s all hans 2 the pump 2morra
U know your self Alan, there`s no point in dynoing a
run at 8psi when the car`ll easy do 20 with a remap once
all the good stuffs fitted m8
But hey u r not gettin off lightly fella, if red doesn`t run on Sunday, we`ll arrange summin soon for anyone who doesn`t make this one
Pete
U know the bover I`ve had with it m8
Just got the clutch cover delivered 2day
So it`s all hans 2 the pump 2morra
U know your self Alan, there`s no point in dynoing a
run at 8psi when the car`ll easy do 20 with a remap once
all the good stuffs fitted m8
But hey u r not gettin off lightly fella, if red doesn`t run on Sunday, we`ll arrange summin soon for anyone who doesn`t make this one
Pete
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Yup Dougie I have.
****tin ma pants when i got stopped by ra polis in a foreign country, goin camel ridin on Monday and in a submarine wednesday.
Oh i wish i was back home. Cannae stand this 28 degree heat at all...
Alan
****tin ma pants when i got stopped by ra polis in a foreign country, goin camel ridin on Monday and in a submarine wednesday.
Oh i wish i was back home. Cannae stand this 28 degree heat at all...
Alan
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