Taff107

Still not received my pack (paid end of Nov). When I check status in CP - "address not up to date". I update address, hit request pack and i get the message "address not up to date".......and round and round we go........
Can you shed some light on this please?

Bottomfeeder

Wot he says

I am in the same predicament.............what's going on?

ex-webby

hmm

Sorry about this guys, I'll look into it now.

ex-webby

Hi Chaps

Can you please give me a rough idea of when you first requested your pack. We made some software changes about a week ago. If it's been since then it will help me find the problem. If not, I'll need to trawl through everything.

Cheers

Simon

ex-webby

Scratch that..

I've found both of your membership pack requests, and apologies they are both overdue by a week.

Leave it with us, and apologies for the delay

Simon

Taff107

(Erm, .....still not received it yet....... )

ex-webby

Taff,

All packs were sent out at the start of last week and yours was one of them. I presume you do not reside in the UK?

Regards,
Shaun

Taff107

Hi, I've still not received my pack even though the address in my user cp is correct.

ex-webby

Taff107,

Can you email me (shaun@scoobynet.co.uk) your details as I distinctly remember sending your pack out.

We will get it sorted asap.

Regards,
Shaun.

Taff107

e mail sent - thanks Shaun