Courier Problems!
08 January 2014, 08:42 PM
#1
Scooby Regular
Thread Starter
iTrader: (2)
Join Date: Apr 2011
Posts: 723
Likes: 0
Received 0 Likes
on
0 Posts
Courier Problems!
Parcel arrived today which should have been my P1 suspension which I bought from another member here. I opened the box to find a mosses basket stand!!! WTF so I rang the courier company (city link) and they said it must be a mixed up postage label with another customer I can't really understand this as the seller said he stuck the postage label on the box which I emailed to him, so how could this get mixed up?? 
Last edited by v6wrx; 08 January 2014 at 08:47 PM.
08 January 2014, 09:08 PM
#2
Scooby Regular
iTrader: (16)
Join Date: Apr 2003
Location: Curlew FPSO
Posts: 2,771
Likes: 0
Received 0 Likes
on
0 Posts
I had a an electric fire delivered instead of a PPG gearbox also citylink! Not sure how they manage it. It took me threatening to get a solicitor to get them to sort it.
It wasn't sent by paisley freight by any chance?
It wasn't sent by paisley freight by any chance?
08 January 2014, 09:14 PM
#3
Scooby Regular
Thread Starter
iTrader: (2)
Join Date: Apr 2011
Posts: 723
Likes: 0
Received 0 Likes
on
0 Posts
I booked them through myparcel.com which I've used in the past quite a few times and everything has been fine, the other times I always paid extra to increase the insurance value. For some reason I didn't bother this time, and then this happens!!
08 January 2014, 11:56 PM
#7
Scooby Regular
iTrader: (2)
Join Date: Oct 2010
Location: Durham
Posts: 103
Likes: 0
Received 0 Likes
on
0 Posts
They have a competition to see who is worst
But ****ylink always manage to pull out the stops.
I once had them try 3 times to deliver a parcel to me that was addressed to a totally different address, which might not have been so bad - but I gave the parcel back to the driver the first time he tried to deliver it and told him the address it should go to was about 30 miles away.
But ****ylink always manage to pull out the stops.
I once had them try 3 times to deliver a parcel to me that was addressed to a totally different address, which might not have been so bad - but I gave the parcel back to the driver the first time he tried to deliver it and told him the address it should go to was about 30 miles away.
Trending Topics
09 January 2014, 01:09 PM
#8
Scooby Regular
Join Date: Dec 2013
Location: Gloucester
Posts: 130
Likes: 0
Received 0 Likes
on
0 Posts
Seeing as I'm a courier (don't shoot ) but I don't work for any of them idiots :-) I work for interlink , but these things do happen ie wrong lables but u just need to keep on at customer services and it will get sorted next time send it via interlink or Dpd , next day delivery with 1 hour window for delivery and fully tracked .
09 January 2014, 06:52 PM
#11
Scooby Regular
Thread Starter
iTrader: (2)
Join Date: Apr 2011
Posts: 723
Likes: 0
Received 0 Likes
on
0 Posts
Nobody signed for it the driver just handed it over. They admit its there fault by mixing the postage labels up. They think it's gone to a large customer who has warehouses over the UK so it could be anywhere. They only started to try and find it after me sending a stinking email to one of there directors! Going through there customer services was getting me no where! They asked the value of the parcel so hopefully they will refund the cost
09 January 2014, 07:20 PM
#15
Unmapped 12.4s @ 105
iTrader: (29)
Join Date: Apr 2005
Location: Newcastle. 330bhp-289lb/ft @ 1bar boost - 12.4s @ 105mph
Posts: 11,776
Likes: 0
Received 4 Likes
on
4 Posts
Nobody signed for it the driver just handed it over. They admit its there fault by mixing the postage labels up. They think it's gone to a large customer who has warehouses over the UK so it could be anywhere. They only started to try and find it after me sending a stinking email to one of there directors! Going through there customer services was getting me no where! They asked the value of the parcel so hopefully they will refund the cost
Cross-labled things do happen, shouldn't happen, but that's down to the collecting driver.
Crap like this with customer services didn't happen so much when they still had in branch CSO's. They were going to regional customer services when I was leaving.
09 January 2014, 07:22 PM
#16
Less jobs equals high mileage! It's not that hard tbh if it's done like that.
I'm putting buildings up for sale inc commercial now and I average 50-60 jobs under 100miles
And 25-35 jobs 200-250 miles
Start at 6 ish and home around 2-4pm
Last edited by bustaMOVEs; 09 January 2014 at 07:25 PM.
09 January 2014, 07:29 PM
#17
Unmapped 12.4s @ 105
iTrader: (29)
Join Date: Apr 2005
Location: Newcastle. 330bhp-289lb/ft @ 1bar boost - 12.4s @ 105mph
Posts: 11,776
Likes: 0
Received 4 Likes
on
4 Posts
Depends on total mileage you done, high number of parcels eg 100+ jobs equals low mileage.
Less jobs equals high mileage! It's not that hard tbh if it's done like that.
I'm putting buildings up for sale inc commercial now and I average 50-60 jobs under 100miles
And 25-35 jobs 200-250 miles
Start at 6 ish and home around 2-4pm
Less jobs equals high mileage! It's not that hard tbh if it's done like that.
I'm putting buildings up for sale inc commercial now and I average 50-60 jobs under 100miles
And 25-35 jobs 200-250 miles
Start at 6 ish and home around 2-4pm
I used to go out with 60+ when I was covering most of Northumberland though. That's almost the same size as Wales.
09 January 2014, 07:43 PM
#19
Scooby Regular
Thread Starter
iTrader: (2)
Join Date: Apr 2011
Posts: 723
Likes: 0
Received 0 Likes
on
0 Posts
Still have the package, inc lable? What's the consignment number? Should be 3 letters 5 digits, eg HZT66992 or something like that.
Cross-labled things do happen, shouldn't happen, but that's down to the collecting driver.
Crap like this with customer services didn't happen so much when they still had in branch CSO's. They were going to regional customer services when I was leaving.
Cross-labled things do happen, shouldn't happen, but that's down to the collecting driver.
Crap like this with customer services didn't happen so much when they still had in branch CSO's. They were going to regional customer services when I was leaving.
09 January 2014, 07:47 PM
#20
Scooby Regular
iTrader: (1)
Join Date: May 2013
Location: bedfordshire, UK
Posts: 429
Likes: 0
Received 0 Likes
on
0 Posts
DPD are very very good
UPS are also very good
fedex and parcelforce are general ok
****ylink, hermes, HDNL, yodel
my dad used to have an account with citylink
they sent out about 10 parcels a day. about 3 would get lost and about 3 damaged each month
he told me they where all just as bad as each other but i kept going on at him and hes switched to ups. about 6 months in and nothing lost and only a couple damages. cheaper couriers are a false economy.
UPS are also very good
fedex and parcelforce are general ok
****ylink, hermes, HDNL, yodel
my dad used to have an account with citylink
they sent out about 10 parcels a day. about 3 would get lost and about 3 damaged each month
he told me they where all just as bad as each other but i kept going on at him and hes switched to ups. about 6 months in and nothing lost and only a couple damages. cheaper couriers are a false economy.
09 January 2014, 08:02 PM
#22
City link are a useless bunch of ***** they tried delivering me a parcel this morning I was at work so a note was left on the floor OUTSIDE! seriously wtf??? The driver couldn't even be bothered to push it through the letterbox have rearranged delivery for tomorrow which Is pointless cuz I have to work they say my order will be delivered between 07-30 and 17-30 there was no option for a time frame or anythin like that so it will be another letter drop and I will then have to drive 45 mins to my local warehouse why do people use these you only have to google city link review and there is a sea of bad reviews not found a single good review I shall be having a moan at them tomorrow and to scoobyworld for choosing such a poor courier choice lol
09 January 2014, 08:24 PM
#23
Scooby Regular
Join Date: Dec 2013
Location: Gloucester
Posts: 130
Likes: 0
Received 0 Likes
on
0 Posts
I do about 80-110 drops per day plus about 10 collections on an average day nov/dec I was doing 130-160 a day and doing about 110 miles
Dpd and interlink are owned by geopost very good company and think there the second biggest in the uk possibly Europe we used to get a lot of hassle with people not being in and saying we never turned up now that's changed cause have real time gps tracking and cameras to take pics of the houses when there not in lol , geopost distributed the first batch of I phone 5s full security detail with the lorry sand u know how many got lost not 1 :-) times are changing customers expect more from the couriers these days company's like citylink will either go under or get brought out in the end I'm sure , I hope u get ur suspension either which way , has anyone ough to contact the person who's Moses basket u have as they might have ur suspension ?
09 January 2014, 08:29 PM
#24
Scooby Regular
Thread Starter
iTrader: (2)
Join Date: Apr 2011
Posts: 723
Likes: 0
Received 0 Likes
on
0 Posts
I do about 80-110 drops per day plus about 10 collections on an average day nov/dec I was doing 130-160 a day and doing about 110 miles
Dpd and interlink are owned by geopost very good company and think there the second biggest in the uk possibly Europe we used to get a lot of hassle with people not being in and saying we never turned up now that's changed cause have real time gps tracking and cameras to take pics of the houses when there not in lol , geopost distributed the first batch of I phone 5s full security detail with the lorry sand u know how many got lost not 1 :-) times are changing customers expect more from the couriers these days company's like citylink will either go under or get brought out in the end I'm sure , I hope u get ur suspension either which way , has anyone ough to contact the person who's Moses basket u have as they might have ur suspension ?
Dpd and interlink are owned by geopost very good company and think there the second biggest in the uk possibly Europe we used to get a lot of hassle with people not being in and saying we never turned up now that's changed cause have real time gps tracking and cameras to take pics of the houses when there not in lol , geopost distributed the first batch of I phone 5s full security detail with the lorry sand u know how many got lost not 1 :-) times are changing customers expect more from the couriers these days company's like citylink will either go under or get brought out in the end I'm sure , I hope u get ur suspension either which way , has anyone ough to contact the person who's Moses basket u have as they might have ur suspension ?
10 January 2014, 09:05 PM
#28
Unmapped 12.4s @ 105
iTrader: (29)
Join Date: Apr 2005
Location: Newcastle. 330bhp-289lb/ft @ 1bar boost - 12.4s @ 105mph
Posts: 11,776
Likes: 0
Received 4 Likes
on
4 Posts
City Link have been doing that for about 3 years now, DPD playing catch up.
Rentokil Initial sold City Link last year, for one whole British pound. A company is only as good as it's staff, and City Link no longer have that many actual employed drivers.
City Link went to **** because Rentokil got greedy, plain and simple fact. It was a profitable business when it was franchised, very little went missing or got damaged.
Rentokil wanted all of the profits and more, so they spunked millions buying all the franchises back, bought Target Express, built new depots etc, and didn't have a ******* clue how to run the business.
But, I know bad grammar, I left and now do about 18 deliveries a day.
10 January 2014, 09:09 PM
#29
Unmapped 12.4s @ 105
iTrader: (29)
Join Date: Apr 2005
Location: Newcastle. 330bhp-289lb/ft @ 1bar boost - 12.4s @ 105mph
Posts: 11,776
Likes: 0
Received 4 Likes
on
4 Posts
I sent a complete set of AVCS heads for a friend of mine, sent them with City Link when I still worked there - they'd stopped us sending stuff for free by that time, and I paid £6 with Interparcel, I think it was.
The weighed 45 KG IIRC.
10 January 2014, 09:15 PM
#30
Scooby Senior
iTrader: (51)
Join Date: Nov 2005
Location: Wherever I park my car, that's my home
Posts: 20,491
Likes: 0
Received 2 Likes
on
2 Posts
Out of interest, how much did that cost to send Jon?
I sent a complete set of AVCS heads for a friend of mine, sent them with City Link when I still worked there - they'd stopped us sending stuff for free by that time, and I paid £6 with Interparcel, I think it was. The weighed 45 KG IIRC.
I sent a complete set of AVCS heads for a friend of mine, sent them with City Link when I still worked there - they'd stopped us sending stuff for free by that time, and I paid £6 with Interparcel, I think it was.
The weighed 45 KG IIRC.