Alcatek problems... Very annoyed !!!!
25 June 2013, 11:38 PM
#1
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Alcatek problems... Very annoyed !!!!
Ok so I'm kinda doing this on behalf of my brother who's recently done complete new engine job on his car with bigger turbo etc etc well 3 months ago to be exact, he sent his ecu off to Alcatek to have software updates put on it over 2 and a half months ago through a local tuner and we have heard nothing since, iv spoke to the tuner numerous times, and he can't get hold of anyone, now I think personally this is compleatly out of order not even to get a reply to emails have no other means of contact, no numbers found for the company, now after doing a little research it seems like there are a few other people in the same boat, can anyone help and maybe pm me a number so I can speak to the guy in person, cause its beyond a joke now, any help would be great
Last edited by adam knight; 25 June 2013 at 11:47 PM.
26 June 2013, 12:23 AM
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Not really sure what other details iv got, the ecu was sent away to to Alcatek to have updates for his new engine two and a half months ago and we still havmt heard a bean, we've sent emails, the tuner has sent emails with noting, the car should be on the road by now, it's really starting to get frustrating, this will be the last time I or anyone I know with subaru will be using Alcatek again, simply not worth the hassle I'm afraid, and I'm sure there are a good few on this forum who have had the same problem,
I agree Jura
Although its not mine it's my brothers. we had good faith.thinking it would be done in reasonable time,
The ecu has been sent to Alcatek in the uk as far as I'm aware,didn't know of it being overseas.. can't remember what the guys name was, andy rings a bell.. Think next time will be a link or a syvecs
I agree Jura
Although its not mine it's my brothers. we had good faith.thinking it would be done in reasonable time,
The ecu has been sent to Alcatek in the uk as far as I'm aware,didn't know of it being overseas.. can't remember what the guys name was, andy rings a bell.. Think next time will be a link or a syvecs
Last edited by adam knight; 26 June 2013 at 12:24 AM.
26 June 2013, 08:14 AM
#7
My wife had here ecu upgraded by Andy leech,we sent it off to him ourselves it did take a while at the time because of his back log of ecus to modify,and when I did manage To talk to him he was just getting over being ill,I would advise you to contact him on his face book page with all your details of when you sent the ecu off,further more if a tuner sent it off for you it should really be him that should be doing all the chasing up.SJ.
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26 June 2013, 08:51 AM
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A bit vague ??? What else you need to know, what I had for breakfast this morning? It's got noting to do with the tuner so what the point in mentioning his name? It's out of his hands he's emaild tried getting in touch with no answer... The car has had new engine, sent the ecu off to alcatek to have software updated for his new engine and had noting back even after we have tried to be in touch, what more do you need to know ?
26 June 2013, 09:22 AM
#10
Just persevere mate I'm sure he will be in contact soon try his Facebook page,the only reason I mentioned your tuner was that they usually get taken more serious as they are a business and have more ecu's going to and throw to these specialist if you get my drift.I personally know how frustrating waiting long for a part is just dont let it get you down,and deal with it constructively,all the best.SJ.
26 June 2013, 09:41 AM
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Thanks for the info guys anyway, yeah I'm sure we will get it back at some point but the fact that its been this long without a single reply is very frustrating, I'm sure the guy Is very busy and there is a cue, but for one if my brother had known about the wait we would have got another ecu, the fact that the best part of the summer will be gone by the time the cars mapped so no track days for another year.. But the most annoying things is not one reply to me or the tuner who were using is not good customer service, iv been on the phone to the tuner this morning to see if heard anymore!!! To his answer noting at all....
26 June 2013, 10:29 AM
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Not what you want to be hearing really, I've seen a few threads now along the same lines, and unfortunately does cast doubt in my mind should you ever have a problem in the future that needs sorting that the same thing is not going to happen again.
It's understandable that the guy is probably run off his feet with all the updates but surely there must be some kind of system to work to
what good is sending off an ecu for update if you already have a shìt load sat in front of you waiting for the same thing, and all the time waiting you could be wasting tax on the car, insurance etc so all in all works out a lot more money when you factor in every thing else along with it.
26 June 2013, 12:12 PM
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No we wasn't however, is 2 and a half months nearly 3 months long enough to wait? 5 weeks maybe,mayve more with some contact.... besides that's not my point .the point is we have had no contact and now I'm having to try get and get some answers myself
Last edited by adam knight; 26 June 2013 at 12:19 PM.
26 June 2013, 03:22 PM
#19
Alcatek contact details: Andrew- 08701996299
Alcatek Control Systems
Titteringdales
Pye Lane
Grasmere
LA22 9RQ
It would be worth checking with your tuner that a) the part has been sent to the correct address and b) a return address was with the part. Not being cuastic but apparently ecu's do turn up there with no return address.
When I sent mine for upgrade I phoned first and booked it in. It was returned to me within 3 weeks.
From my experience Andrew is the nicest chap over the phone and will help you get it sorted I'm sure. E-mail isn't the best way in this case as with many small buisnesses they just dont have time to sift through them.
Customer care isn't an issue with Alcatek
Trev
Alcatek Control Systems
Titteringdales
Pye Lane
Grasmere
LA22 9RQ
It would be worth checking with your tuner that a) the part has been sent to the correct address and b) a return address was with the part. Not being cuastic but apparently ecu's do turn up there with no return address.
When I sent mine for upgrade I phoned first and booked it in. It was returned to me within 3 weeks.
From my experience Andrew is the nicest chap over the phone and will help you get it sorted I'm sure. E-mail isn't the best way in this case as with many small buisnesses they just dont have time to sift through them.
Customer care isn't an issue with Alcatek
Trev
26 June 2013, 07:40 PM
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Nobody is questioning the work here, all I'm after is an answer how long it's gonna be and a reply to a simple email would be enough. Thank you for the info . Now I have a phone number I will call up tomorrow and see if I an get anymore information in what's going on .. Thanks again scooby net
26 June 2013, 08:48 PM
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Seems a bit long.
I have had the odd one take a while, one imparticular was a challenge when a customer posted ecu in a box with no return address or info saying why it was there.
Alcatek currently have two of my customers ecu and spoke to Andy this morning and he was upgrading one which has been there 2.5weeks but I know Andy had a week away and came back to a pile of ecus.
All you can do is get the tuner to chase it
Simon
I have had the odd one take a while, one imparticular was a challenge when a customer posted ecu in a box with no return address or info saying why it was there.
Alcatek currently have two of my customers ecu and spoke to Andy this morning and he was upgrading one which has been there 2.5weeks but I know Andy had a week away and came back to a pile of ecus.
All you can do is get the tuner to chase it
Simon
27 June 2013, 10:08 AM
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Can I ask - does anyone know if the ECU was delivered to Alcatek?
I take it that it was sent Recorded Delivery, tracked etc?
If Simon is saying that Andy/Alcatek have a lead time of about 2.5 weeks then the OP's brother should have had his done way before now.
I know that this doesn't help with the lack of communication but I'd suggest that someone needs to be sure that the ECU did get there, otherwise there's a lot more wasted time waiting in the wings.
I take it that it was sent Recorded Delivery, tracked etc?
If Simon is saying that Andy/Alcatek have a lead time of about 2.5 weeks then the OP's brother should have had his done way before now.
I know that this doesn't help with the lack of communication but I'd suggest that someone needs to be sure that the ECU did get there, otherwise there's a lot more wasted time waiting in the wings.