PROPLEM WITH PAYPAL ?
#1
PROPLEM WITH PAYPAL ?
Well a bit of a long one but please bear with me.
I sold a CDB on 22b from an old add that the buy had found he pm'd me which exchanged phone number and had a long conversation in which the condition and size of boares was discribed and he agreed to buy I said that I wanted him to come and pick up in person for a couple of reasons 1/ was so he could see and inspect for himself 2/ I have seen courier through your parts about he sai that he lived to far and would I except it if he was to arrange his own courier which I agreed to but said I except no responsibility for them although I would pack them to the best of my ability and available packing.so all was agreed and payed via PayPal. The courier was parcel force or should I say a sub contractor for them my worries started right there. They was sent straight to the engine builders that where building the engine for him 3-4 days later I got a phone call saying that they was damaged in transit where they had been knocking together where they had worn through the several layers of bubble rap but nothing bad enough to not being able to use they which I replyed to him I said that I never want to send and it was you courier which you agreed to although I said that I was sorry to hear that. Then the next day he rang again say that the boares was measured and was 92.5 and are no good for the build ??? I replyed with mi limited knowlage that they are good and fit for building a good stronge engine I believe I'm right ? So long and sort of it he opened a disput with PayPal where the took the cash and froze my accout the dispute went on for over a week in which time the blocks where returned to me the dispute was settled in my favour and the funds was released the guys engine tuner then called me trying to me to refund them I said I don't no why he was ringing as I didn't sell the blockers to him and to tell the buy to arrange a courier to pick up his blocks. Now he appealed to PayPal and they have frozen my account and refunded him.
I just don't no am I being **** or am I right as I now have a damaged blocks although useable I must also say I brought these of a very reputable guy off here so they are good block I really just don't no what do you think bloody PayPal
Sorry for the long thread but though you should no the whole story
I sold a CDB on 22b from an old add that the buy had found he pm'd me which exchanged phone number and had a long conversation in which the condition and size of boares was discribed and he agreed to buy I said that I wanted him to come and pick up in person for a couple of reasons 1/ was so he could see and inspect for himself 2/ I have seen courier through your parts about he sai that he lived to far and would I except it if he was to arrange his own courier which I agreed to but said I except no responsibility for them although I would pack them to the best of my ability and available packing.so all was agreed and payed via PayPal. The courier was parcel force or should I say a sub contractor for them my worries started right there. They was sent straight to the engine builders that where building the engine for him 3-4 days later I got a phone call saying that they was damaged in transit where they had been knocking together where they had worn through the several layers of bubble rap but nothing bad enough to not being able to use they which I replyed to him I said that I never want to send and it was you courier which you agreed to although I said that I was sorry to hear that. Then the next day he rang again say that the boares was measured and was 92.5 and are no good for the build ??? I replyed with mi limited knowlage that they are good and fit for building a good stronge engine I believe I'm right ? So long and sort of it he opened a disput with PayPal where the took the cash and froze my accout the dispute went on for over a week in which time the blocks where returned to me the dispute was settled in my favour and the funds was released the guys engine tuner then called me trying to me to refund them I said I don't no why he was ringing as I didn't sell the blockers to him and to tell the buy to arrange a courier to pick up his blocks. Now he appealed to PayPal and they have frozen my account and refunded him.
I just don't no am I being **** or am I right as I now have a damaged blocks although useable I must also say I brought these of a very reputable guy off here so they are good block I really just don't no what do you think bloody PayPal
Sorry for the long thread but though you should no the whole story
#2
Scooby Regular
iTrader: (26)
Paypal won't side with you mate, they just want money.
In a way you got off lightly, because he sent his own courier you wouldn't always have had a proof of posting to him, as he dealt with that. So he could have just put in a non delivery claim, paypal would have gave him the money back and he could have kept the block. So don't ever let people pay by paypal if they are arranging a courier or collecting.
In a way you got off lightly, because he sent his own courier you wouldn't always have had a proof of posting to him, as he dealt with that. So he could have just put in a non delivery claim, paypal would have gave him the money back and he could have kept the block. So don't ever let people pay by paypal if they are arranging a courier or collecting.
#7
im surprised paypal have sided with the buyer, as he organised his own courier. i had the same last year when i purchased something not as described and they sided with the seller.
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#8
My problem with this is the parts was sold as described to the buyer he was the one who brought the wrong part for his engine builder it's like a tyer fitter saying go get me a set of 18 and returning with 17 so it carnt be the person who sold the 17 to the guy it's the guys fought for getting the wrong tyres don't you think
#9
If you think you are in the right then keep the dispute open.
If he's arranged a courier off his own back and then phoned you saying it's been damaged in transit then he is responsible. You've sold it to him and he has decided on how he wants to get it to its destination. The buyer should open a civil dispute with the courier not you. That's like buying a TV from tesco, dropping it when you get it out of the car and then returning it as faulty goods......it doesn't work like that!
If he's arranged a courier off his own back and then phoned you saying it's been damaged in transit then he is responsible. You've sold it to him and he has decided on how he wants to get it to its destination. The buyer should open a civil dispute with the courier not you. That's like buying a TV from tesco, dropping it when you get it out of the car and then returning it as faulty goods......it doesn't work like that!
#12
Scooby Regular
iTrader: (2)
I had to send a game to America to get my refund. the buyer said thegane was faulty 33 days after buying it. America couldnt test it as it was regionn 2 and it played fine on my xbox. I got my money back but had to fork out £9 postage! paypal suck!
Stick with the lines that he arranged a courier so he is responsible say the courer packed them
Stick with the lines that he arranged a courier so he is responsible say the courer packed them
#13
RobsyUK....looking at the OP the damage in transit is not the problem (the buyer says it doesn't affect the build).
The buyer has rejected the goods as the bores are not as OEM.
Shaun
The buyer has rejected the goods as the bores are not as OEM.
Shaun
#15
Scooby Regular
iTrader: (23)
Can you not appeal the appeal or start another dispute, If they sided with you in the first instance did you not get any emails or messages regarding an appeal?
What has changed from the first decision in your favour to the appeal?
Was there anything in the paypal invoice notes regarding the buyer not wanting to inspect prior to delivery?
What has changed from the first decision in your favour to the appeal?
Was there anything in the paypal invoice notes regarding the buyer not wanting to inspect prior to delivery?
Last edited by The Pink Ninja; 09 February 2013 at 08:16 PM.
#16
Can you not appeal the appeal or start another dispute, If they sided with you in the first instance did you not get any emails or messages regarding an appeal?
What has changed from the first decision in your favour to the appeal?
Was there anything in the paypal invoice notes regarding the buyer not wanting to inspect prior to delivery?
What has changed from the first decision in your favour to the appeal?
Was there anything in the paypal invoice notes regarding the buyer not wanting to inspect prior to delivery?
#17
Johnnybon
Thanks for clarifying that, the Contract is between you and the buyer. The Tuner has nothing to do with anything so his opinion does not count.....
If the Block was as described the buyer doesn't have a leg to stand on as they say, just Paypal being hopeless as usual
Good luck
Shaun
Thanks for clarifying that, the Contract is between you and the buyer. The Tuner has nothing to do with anything so his opinion does not count.....
If the Block was as described the buyer doesn't have a leg to stand on as they say, just Paypal being hopeless as usual
Good luck
Shaun
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