mutant_matt

What a load of W**K!!!!

I've signed his book - have a look and give him as much support as poss....

Direct URL :

Robyn

Read the story you have to sign

its absolutely appaling that this is going on!

DrEvil

I've signed too...

Dave P

this guy has a lot of support.... a lot of names on his list.

With the power of the net, I wouldn't be suprised if TOAD were the next company to go bust.

How can you possible approve someone without taking responsibility for their work.

Dave

Robertio

iTrader: (1)

That is verging on the ridiculous

Matt, cheers for the link, websense keeps me out of the RS BBS

stage 1

go to

RB170

What a complete nightmare. How do companies get away with **** like this.

I've signed his book, hopfully Steve will get some helpm from somewhere.

Mike

PeteT

Absolutely outrageous.

stage 1

LOL @ robertio - think your spiderman!

Josh L

I can't believe that a company can just walk away from a situation like this.

Absolutely appalling.

Josh

a2jcy

Someone from Toad needs them cut off !
there going to loose a Lot of instalations
I hope

SteveG

Hey guys 'n gals

I tried to put the link to my website on Scoobynet this morning, but I changed my email address first. Dohh! I had to wait for a new password, it only arrived a couple of hours ago.

Also, can't speak highly enough of the guys from the RS Owners Club. Brilliant support. I'm impressed.

I am desperate to get as much support as possible.

I have tried to contact Toad through their website. 3 attempts, 3 Toad catalogues got delivered. I have written a long letter - nothing. Today I visited the Toad website and found they have a forum. I registered and added a topic suggesting people visit my site before they go Toad. The topic was closed within 5 minutes. It is still there but you cannot reply to it.

I then bombarded every email address at Toad I could find. Sales, support, forum moderaters. Within 5 minutes Toad were on the phone. The customer service manager, a Nick Gommon, said that this was the first he had heard of my problem. He was impressed with the detail on the site that identified all the problems with the installation.

He immediately offered to send their best guy around to install a new alarm free of charge.

He has passed the case to his director of operations. He was out of the office but they will get back to me. He has given me his direct number.

No mention of compensation, maybe that is for the ops Director to do.

I think they were surprised by the level of support and the feeling behind it. Every person that signed the book will talk to 10 other people. If someone is talking alarms, people will say things like "a guy on our board had terrble problems with a Toad alarm, avoid them". I don't think that Toad want that kind of publicity.

I appreciate the effort from all you guys 'n gals who have gone and signed the book. If you haven't you can go to

Legacy GTB

Steve, maybe you'd better add a copy of this entry to your web page or guestbook. It sounds like they might be trying to make things right at last.

Just a thought.

Richard

jsh

I have signed. Good luck

mikefyfe

Steve,

Desparate news! Have signed the book.

I got a toad alarm fitted last December by Sextons in London. When they were finished (& I trust they did a good job, but I am now going to check more carefully!) they told me that Sextons owns Toad. Maybe you will have some luck by persuing it with them. Their London address is:
328 - 334 Old York Road
Wandsworth
London SW9 1SS
0208 8771148
email: mail@sextons.co.uk

Chris L

What a nightmare Steve - hope you have some success in getting this sorted. I've signed your guest book as well.

Cheers
Chris

Steve - have you thought about getting a TV programme involved such as Watchdog? Lot of negative publicity is something Toad will not like.

[This message has been edited by Chris L (edited 08 March 2001).]

Shark

Good luck Steve

David

RichS

Signed.

Best of luck Steve.

Rich

The Zohan

Best of luck and do keep us posted

Paul Habgood

Markus

Bugger me

Not a nice thing to happen.

Any of the legal eagles about? if so then can Steve do anything via small claims court against the alarm installers?

Fat Boy Slim

Signed, Good Luck M8

spudgun

signed by spudgun today

tarmacterrorist

I signed as well....
Lets hope TOAD come to their senses.

scoootie5

I've signed.

I won't be using TOAD.

Good Luck...

sc security

check oout this under general topics....A BAD INSTALL?CHECK THIS!....this chap may beable to help.he is good

chiark

Keep us updated, Steve!

TFyus

Good to see the subaru site backing this chap as much as we did on the rsowners

Its a bloomin disgrace this whole situation.

Lets see how things plat out.

rw

mul

that is horrific mate - they will listen or they will lose a hell of a lot of potential custom. Good luck battling them - we're all behind you.

Thanks also for putting up so much info about your installation and sending me a list of stuff to look for.

I will be checking mine thoroughly.....

jasonp

YEs I've signed can't beleave that the suport from one of the "TOP" alarm manufactures is so poor and that the insurance company still continue to hide these getouts and loops until you claim.

Steve what exactly is the loop they claim in this case. you didn't have the certificate?? question is did they ask when they accepted your policy?? If not then surely that is their neglegence.

This sucks what ever way you look at it...

J