jpor

iTrader: (1)

Just got a letter through the post from Trafficmaster telling me that they now offer RAC Trackstar tracking throughout Europe. Good news you would think? Wrong!
For this unique service they have decided to :

A).. Put their prices up to £132 a year

B).. Have the cheek to start charging me another full years subscription from 6th Feb 2008. I only renewed my current subscription September 2007.

It wouldn't be so bad as if my insurance company didn't insist I have my Tracker active on my UK STi.

Car Tax and now this, no wonder people sell up.


Rant Off.

hoskib

iTrader: (1)

lol, glad it's not just me who spat my dummy out

'as you're such a valued customer.....we'll provide you with a better service and peace of mind.....blah,blah'

oh, and we'll take even more of your money

well Laura (probably looks like an orange as i'm no doubt paying for your fake tan top ups) Orange, i don't travel in europe, never will and you know what? i'll take my chances my car won't be nicked and shipped abroad. where's the fecking box to tick where i don't want this 'upgraded' service and don't have to pay any more??????????

oops, i've spat it out again haven't i? it's been a bad day, sorry

PaulC72

If you renewed in September then they would unless they have written to you have to honour the terms of that contract until expiry or cancallation by letter from them.

jpor

iTrader: (1)

Agreed, would be nice to have the choice. I will be ringing them up tomorrow to enquiry why the second charge of £132. After less than 6 months of the subscription. Even Sky don't pull a fast one like that.

Snazy

Oops not heard anything yet, I await the letter lol

imf1

iTrader: (2)

Got mine If they got the car to Europe its no effing good anyway, is it? Supposed to track it in the hour

hoskib

iTrader: (1)

yeah, that is a bit naughty. give 'em hell

i pay monthly so it's only a quid a month, but it's the fact that they're making a big deal of monitoring a completly different country and like it or not you're paying!

i'm sure it'll be a great service for many people, but if you ask for it then you pay for it. leave the rest alone with the contract they signed up to.

jpor

iTrader: (1)

Agreed.

jpor

iTrader: (1)

Good point I'll mention that to them tomorrow.
It's just unfortunate that they are trying to pull this sort of stunt in the first place, just because this model of car just has the RAC Trackstar. Shame they didn't put both an RAC tarckstar and another tracker so you had a choice.

Luminous

iTrader: (3)

I don't see how they can charge you for another whole year when you are only 6 months in

I'd consider using a different insurance company, mine don't care about a tracker.

jpor

iTrader: (1)

Which one are you with? Currently with A-PLan myself and they insist to have a cheaper insurance I have the Tracker on and active or part of the insurance claim for theft isn't vaild

STi_Si

Not heard anything yet and have just renewed on new car...

Do you get any choice in refusing the extra cover and cost???

Budgie

iTrader: (4)

got my letter too
hasnt she been busy

budgie

Aaron1978

iTrader: (12)

which tracker do i have on mine? as i didn't buy it new, and i haven't received any letter, will it have been activated by the previous owner, and how long does subscription last from new is it 3 years like the warrenty , so many questions

STi_Si

If it's a UK car then most likely Trackstar, you would need to re-subscribe to them on changing car, and most companies offer subscription per year (approx £120-130) or lifetime (£325) with RAC... As stated, haven't had a letter yet either..

Simon

Aaron1978

iTrader: (12)

thanks sti si, so if the previous owner had done lifetime would it still active

johnnyroper

try keith michaels i did not need a tracker when insured through them.

waste of money in my opinion a decent tea leaf will know where they are fitted and just rip out and *** it off if they want the car bad enough

jpor

iTrader: (1)

No. As you have to register as the new owner and then pay for the registration.

Had a tracker fitted to my last scooby (UK 2000 Turbo) and in the documentation it states you cannot transfer the tracker registration.

I suppose it's so that if it is stolen, that person can't ring up and claim he/she has just bought the car and wants the tracker details transferred etc...

jpor

iTrader: (1)

Cheers will give them a try on renewal

satancom

No letter for me yet... But if / when I do I will rant at them and probably cancel it, don't need one for my current insurance so no problem. Cancel them, my RAC cover and join the AA..

Will tell them this to see if they keep me paying £10 a month, if not then no worries, I'll cancel

fivealive

Has DSG Retail taken over the running of RAC Trackstar??

Why not move to an Insurer who do not insist on a Trakker? And dump them?

davedipster

The price increase is for renewals after 6th Feb 2008, your renew will be at the normal time when it is due. The letter is just to inform you of the price.

dipster

Steve_PPP

iTrader: (3)

TrafficMaster are a complete nightmare - i registered my tracker when i got the car, filled in their form etc and sent it off. Heard nothing for weeks. Chased it over a month later to say i needed a certificate as proof of tracker for my insurances. They then sent me a certificate in an envelope.

Did you guys get any other paperwork when you registered? Welcome pack? I've heard that you can call them twice a year to get them to track your car for free (like as a test) - is this true? I got no info at all

Henrik

iTrader: (5)

[QUOTE=Steve_PPP;7609894]TrafficMaster are a complete nightmare[quote]
Quite!

I've never had a certificate at all from them, we just usually send a copy of the receipt we got from them to the insurance companies which they seem happy with.

urban

iTrader: (1)

You must have received a different letter than me - either that or I can't read properly?

Basically as far as I'm concerned, my next renewal will be £132 instead of the usual £120

Also, regarding paperwork.
Yes, I have a big A4 page stating that my car is fitted with a tracker etc.

As for phone calls, I call up about 3 times per year for a test track.
Sometimes they do it there and then and sometimes someone calls you back - I get the impression it depends on how busy they actually are.


Shaun

PantsUK

iTrader: (1)

Just regestering my new car. She said I could sign up now for 120 or 132 in march but that would give me Europe wide cover. As I'm going to the "ring" later this year I'm happy to have the £132 option (as it is now).

I would suggest that they are not trying to double charge you just saying your next renewal with be £132 !!!!

as the last post states I think !

They also ran a test for me within the hour.



didn't know what the test would entail until I got a strange ringing in the car .... as I franticly looked for a phone it dawned on me ...

LiamWR1

It's only an extra £12 a year and for that you get Europe covered. So in essence it stops cars being stolen and shipped across the channel. A good thing is it not?.

bushiwarrior

got mine yesterday and we are forgeting the main reason these are fitted is to give some peice of mind of recovery as these cars are usually parked up after being stolen if its an order steal. And before some says but i dont want my car back after someone has stolen it I KNOW.

Camouflage

I'm insured through A Plan and I didn't need a Tracker

bigarf

iTrader: (67)

got my letter through this morning saying it had gone up , ive had the car just over 2 year now and atleast twice a month it activates itself so i get a phonecall from them and have to confirm my details.i asked them why it was doing this and they said i had to take it to one of there approved places to be looked at, when they said i had to pay for this i thought bollocks to that atleast i know that it works ok.so one day ime driving along and a young bird phones me up from trackstar sayin ive had an activation , so i say ow has it gone off again so she says yes and takes my details, then she comes out with a cracker and says if its bothering you goin off so often would you rather we didnt phone you.before i gave her my reply i thort hmm i pay 120 quid my car does get nicked an nobody bothers to let me know,ive heard of being a bit blonde but fek me how thick.