steve McCulloch

. the system posted twice for some reason - perhaps it agrees with my comments so strongly it had to post them twice!

[Edited by steve McCulloch - 12/3/2001 10:32:36 PM]

pwebb

Personal service is very important to a lot of people. Equally important is trust - like the trust between a company prepared to carry out work for an individual on the basis that they will be paid for it. It is very sad when an individual plays upon that trust and doesn't pay their bills. It would be even more distressing for a company to then be made aware that despite not paying the bills, the person owing them was spending large amounts of money - on say, recreational events and suchlike.

Of course I am just talking in general terms here as you will appreciate that this BBS couldn't possibly be inhabited by people with such poor judgement as I have described above.

Paul W

Didn't Simon DB once accuse me of 'living in an ideal world'?

edited to remove flippant comment



[Edited by pwebb - 12/3/2001 11:24:18 PM]

steve McCulloch

pwebb

Not received yet

or you could get me on the other address?

Carl

I could be, depending on how things go,

[Edited by steve McCulloch - 12/4/2001 1:06:03 PM]

SCOBY

Dingy dou tell me you will call and update me and you dont, you dont tell me that its taking longer than expected til now, and once again yes I agreed with your spec as from your e-mail but you told me it gives boost readings aswell and it dont at all.

Cant you understand why i have had to post this on here, im not to know if i will here from your company again am I, you keep leaving me in the dark and its me who keeps trying to contact you all the time, like I said in the thread it should be the other way round i think.

Sorry webmaster about this but its the only of contacting them.

Dingy im not getting nasty about it but put yourself in my position

Check my e-mail address on here cos its working fine, and i honestly havent received any of your recent emails apart from the 1 that said you had your car nicked, as you r on your pc tnite you could of let me know its taking longer.
SCOBY

[Edited by SCOBY - 12/9/2001 8:58:37 PM]

sammyh

iTrader: (1)

There appears to be some antagonising comments flying around this Bbs regarding New Age. I believe this is not justified as I have had nothing but the best of service from both Steve and Craig and I am sure that is the case for 99% of thier customers. We all know that there are occasionally problems when you order products from anywhere, but I doubt many other companies will go to greater lengths to rectify problems. I can do nothing but recommend New Age to anybody.

Nuff said.

P.S I am not connected in any way to New Age or its employees.

sam

MichelleWRX1994

I can't see why either I have been over and met Craig along with a P1 driver sorting some slicks excellent customer service which is the downfall of most companies!!! (Like my ISP provider )

Keep up the hard work

chrisp

As with all the specialist impreza companies I have dealt with (NAM, Scoobymania, TSL, Scoobysport) these guys are passionate about the cars and own them themselves and try to sort problems/delays as quickly as humanly possible. I would happily recommend (and do frequently) all the companies I have dealt with.

Keep up the good work guys


cheers

chris

CraigH

Cheers guys.

How much did we agree on?

steve McCulloch

Hmmmm

I'll try not to winge and moan in this one

I liked the comment about rectifying problems??

I too have dealt with:

Scoobymania
Scoobysport
Regal (Southampton)
BRD
and many more

I have no gripes or issues with these professional outfits, sure I may have had issues from time to time with some companies but they... 'rectify' the problem.

I'm sure most have had a very good service from NAM - and I dont doubt that people will continue to get good service, nor do I doubt that Steve (who I have not had any dealings with) and Craig are in it for their passion to the Subaru and the people who live for their cars and want the best for their cars (or is that Ford for Steve - potentially....a better car by miles.....)

However I'm not having a snipe - I just dont think 'I' was treated very well, not when benchmarked against the other companies I have just named.....

I dont make 'snidey' comments for the fun of it... Believe it or not I do have a 'life' and can do without the stress of having to type anything disparaging at all... I only do so when I feel that no other options are open to me and I am getting now-where at all.

Yeah sure I am very sarcastic and take the **** very, very often, but not in this case

If Craig/Steve were able to sort out 'the issue' with the gear I was supposed to get (brand new) then I will make a very public apology on this forum - but until that time I cannot.. and I cannot forgive.....

pob on the job

I can't comment on NAM as I've never used them. I am sure that the people there are passionate about their Imprezas, as are most, if not all the guys behind the big name Impreza specialist houses.
THIS POST IS IN NO WAY DIRECTED AT NAM.

What I'm getting on my soap box about is, delivery of goods has been a real problem for me. Why is it that no matter what the part, if they don't have it in stock, they'll have one soon, a week to ten days is often the favourite. You think, fine, I'm away for the next ten days/ not in a rush/I can wait that long. A week to ten days passes,you call,excuses, turns into a month,you call again, more excuses, six months, you call again, a year?
I'd think much more of a company that says, first off "We don't have any in stock. Give us your number and we'll call you if/when we get some in. Meantime why don't you try company X, they sell them as well."
I know they are in the business to make money, and passing business to a competitor doesn't make sense...or does it?

So they might miss out on this sale but what about the future?

I'm afraid telling downright lies about delivery periods, inadvertantly or not, is most certainly not the way to go about making money. There are companies out there that I had intended to hand over a small fortune to, £6-8K, but due to serious delivery/ stock issues at my first try, I wouldn't dream of trying to use them again.

How do these companies get away with promising to sell goods they don't have?

I understand that having a stock of EVERYTHING, ALL the time is not financially sensible. It's not making money sitting on a shelf.

But why lead people on false hopes? These well known companies have been around long enough to realise THEIR suppliers let them down. THEY know how frustrating it is for them, so why pass the frustration on to their customers?

The world is full of nice guys, real, genuine, honest people. Some happen to run Impreza tuning companies. That doesn't however, and never will, stop consumers getting seriously pi55ed off when their promised goods continually fail to materialise.

If you are the owner of a company out there, you should be extremely proud of yourself and your business, if you can put your hand on heart and honestly say, hey, we've never let anyone down with a delivery date. If there is, let yourself be known, 'cos I've got pots to spend, and I'm sure there are plenty others who share my thoughts.
Once again, I have absolutely no experience of NAM and this is in no way targeting them. It is a generalisation of my experience in buying mail order goods from Impreza specialists. I just had to get it off my chest and feel much better now.

steve McCulloch

Pob

Not directed at Nam

Some dont have a 'heart' to put their hand on!
I've come across too many just init for the money....

MichelleWRX1994

NAM is a new company the people involved are working hard to deliver what people expect.........everybody will make mistakes this seems just an unfortunate one.

From my own experiences and others NAM are doing a damn fine job.

Lets give these guys and others like Scoobymania etc a break now!!!!

Michelle

pob on the job

Paul,
Do you really think it's being idealist to expect a company to say "We don't have that at the moment, give us your number and we'll call when we get some. Meantime why don't you try company X."

disclaimer: I have never failed to pay for an item I have been billed for, nor organised recreational events.

Michelle,
well said, the point I was trying to make was, whoever gets their stock control sorted out will stand head and shoulders above the rest. These guys are trying their best but in the real world trying your best and being nice doesn't naturally make for a sucessful or popular business. In the eyes big time manufacturers, individual uk tuning companies are small beer...fact. Even if it means they have to put their hand in their pocket to the tune of £50K to buy some goods direct. We've all seen the group buy things going on here, why don't the tuning companies get their heads (and cash) together and make the manufacturers sit up and notice. I'm not suggesting a full on partnership, or a merger, but how about a bit of co-operation? After all, it's for the benefit of everyone.

MMMmmm maybe I am being idealist...

MichelleWRX1994

Thats right Pob

I work in stock control at a major warehousing and distribution company, believe me I KNOW how evil the job can be!!!! It is so hard sometimes to keep track of EVERYTHING.........

Albeit it is on a larger scale nevertheless lots of mistakes can be made - we are all human after all not super machines what we do to rectify is to get in touch with the customer asap and resolve it of course not all are resolved quickly or as satisfactarily as we wish it to be.

But at the end of the day 110% effort is given by all and the same with NAM..........

Michelle

pob on the job

Michelle,
I hope you don't work for Argos, they've really got my back up Just as well there isn't a ARGOSNET

MichelleWRX1994

No we distribute frozen food so I think I am fairly safe

LEE P

Hey your never safe....theres always someone whos had dodgey fish fingers!
if y know what i mean

iain atkins

Always been very helpful for me.

Haven't got a bad thing to say about them, honest service.

Cheers



Iain

Adam M

Can I just say, you need to tolerate some things in exchange for the service you want.

In my experience some companies have front men who are a nightmare to deal with, but you have to accept this to get to the expertise behind them .

Ask Cem about his insurance problems. The fact is, they had a service he wanted and no one else could provide. Service was abismal but he had no choice.

I ordered some 17 inch wheels from a company I wont disclose. I waited wo months and in the end gave up, to find they were bringing out the same wheels in 18 inches. So I ordered some. I have been waiting 6 months for these wheels now. I ring up most days (I will after writing this) to get a progress report. Some might call me stupid, but the fact is, these are rare wheels and I simply cannot get them any other way. The comapny selling them are a mototrsport company who supply tyres and wheels to race teams. They dont have to deal with me but they are becaus ethey were nice in the first place, so ultimately I cant moan because they hold all the cards, and I want these special wheels more than my frustration can disuade me.

I dont know what the point of this is, but I am sure I had one when I started.

steve McCulloch

pwebb

Have you received the email (s) I sent. It was noted that some were not receiving theirs? or were some being ignored - who knows?

Does anyone know how you can go about petitioning a winding up on a company?? - just academic of course.. nothing to do with NAM

steve McCulloch

pwebb

Have you received the email (s) I sent. It was noted that some were not receiving theirs? or were some being ignored - who knows?

Does anyone know how you can go about petitioning a winding up on a company?? - just academic of course.. nothing to do with NAM

carl

Could be difficult unless the company is insolvent. Are you one of their creditors?

pwebb

steve - have replied to your virgin.net address

Paul

pob on the job

Adam,

Can I just say, you need to tolerate some things in exchange for the service you want.

I really don't understand this. Perhaps this is why the poor service providers are still in business. I know in this life you can't always get what you want, but no prospective customer has to put up with poor service. I also find it hard to believe an alloy wheel manufacturer has one sole outlet in the world who doesn't stock their goods. If I wanted a set of wheels that bad I'd try and find an alternative supplier, that had them in stock, somewhere in the world. But hey, if even then there's none to be found you've got to resign yourself to the fact that the wheels you want don't exist...like I said you can't have everything you want in this life.

Adam M

pob otj

funnily enough there is ligth at teh end of the tunnel. The silver versions of my wheels arrived last week, and mine are set to arrive next.

There is another way of getting my wheels, that would be to become a motorsport wheel supplier, or to bribe another supplier to sell them to me. Either way it would cost me more than the wheels are worth to me.

If I was made of money I could have gone to prodrive and bought the magnesium version at a severely discounted £650 plus vat per wheel (still cheaper than standard wheels by some margin ), thats if they would sell them to me. The problem being they arent that important to me.

I can however get them for £150 or so.

The fact is the company doensnt need to do business with me. They are making hardly any profit and are doing it cos they are enthusiasts, and I believe genuinely nice people. I cannot turn around and kick up a fuss because they simply dont value my custom. As I said they hold all the cards.

PS. none of the delays have been their fault. The wheels were announced by the manufacturer and the silver set from last week are the first of the batch.

ga33a

I tell you what does give me umbridge. Companies who never respond to my bl00dy emails [img]images/smilies/mad.gif[/img] [img]images/smilies/mad.gif[/img]

I'm waiting on one now. I want to spend about £200 and they can't be @rsed to get back to me [img]images/smilies/mad.gif[/img] [img]images/smilies/mad.gif[/img]

Nothing to do with NA though.

Gazza

SCOBY

I received eventually a turbo timer from NAM a over a week ago. On openeing the box and reading the instructions I find out that the 1 I have received doesnt have the features I asked 4 so I phoned them up to tell them the problem.

They were shocked about this and told me that the supplier has wrongly informed them and they will get the timer picked up from me by courier, (GREAT) I thought but guess what, it hasnt been collected now a week later.

I have been trying to contact them all week, i've left several messages on the answer phone/voicemail and sent quite a few e-mails asking them to contact me and they still havent got in touch.

Im left with a £140 timer sitting on the side still in the box, I think that i've been DONE basically.

I phoned up there supplier (RACELOGIC) and asked them if the timer that i've got gives you boost readings, they said no not at all they tell me that NAM should of known this and sold me the right 1 which would of been the dual turbo timer, and racelogic told me that there has been the new model out for a couple of weeks now
but NAM told me they couldnt get it as it wasnt availiable in the u.k yet.

Why was it so difficult for them to find all this out, it took me 5 mins on the phone to RACELOGIC to find this out.

This is the worst I've ever been treated by a company there customer service is well.... ermm... well there isnt any.

Please can some one tell me what I can do about this as its driving me mad.

Thanks

SCOBY

Daemon_G

We all have different experiences haven't we? So here's mine...

I've dealt with NAM (Craig in particular) in the past. Ordered some things that were difficult to get from elsewhere, at least at that price. I waited and waited and waited... *zzzz* ...and waited. I knew from the beginning that it was going to take time and I was also prepared to wait for the delivery. But it took longer still... BUT during all this wait I was given a status report on how things were going. Sometimes I had to ask for an update but I got one straight away.

Sometimes these emails didn't say much more than "...sorry, still nothing our end..." ...but the point is the customer service was very much THERE! Communication! Voilá!

The goods eventually turned up and after all this it was well worth the wait, due to the way I was treated as a customer.

For other companies I can only second the advise given in an above post: be truthful rather than give us the very overused phrase "It'll turn up any day soon now...". We all now what a lie that is. I'd rather be told the truth than be given false hopes.

/Joe

Lambchop

Craig and Steve are just useless bar stewards but don't hold that against them! lol

nah seriously give the boys a break eh?


Chopski

SCOBY

Still heard nothing from these blokes at new age, everyone is saying to give them a break, im £140 out of pocket basically.

Yer ok i've got the multispeed timer sitting on the side so im not completely out of pocket, but its not the 1 I want, they informed me wrongly, they tell me they will phone and they still havent bothered to contact me.

This should of been in my car about 2 wks ago, but its not at all!

Can anyone advise me what steps to take.

Thanks

SCOBY