Has anybody with an MY06 complained to Subaru about the free £3700 increase in spec?
15 April 2006, 09:45 AM
#1
Has anybody with an MY06 complained to Subaru about the free £3700 increase in spec?
I picked up my car in March and have now seen the new WRX type UK on the subaru website which boasts:
FREE 5 YEARS WARRANTY
FREE 5 YEARS SERVICING
FREE 5 YEARS HOME AND ROADSIDE ASSISTANCE
FREE RAC TRACKSTAR WITH 1 YEAR FREE MEMBERSHIP
FREE SMARTNAV & TOUCHSCREEN INCLUDING 3 MONTHS FREE SAFESPEED
FREE BLUETOOTH HANDS-FREE KIT
£3700 of free stuff with no increase in screen price!
There was no mention of this when i ordered my car and it do it less than a month after the 06 reg came out i find a bit of a joke to be honest. Ok, we all know subaru change spec more than most change their underpants but this is going a bit too far offering it all for free.
If i could i'd give the bl**dy car back and go get the Audi i should have ordered in the first place.
I got an e-mail from Subaru this week too, or from this guy in particular...
Jon Nealon
Marketing Director
Subaru (UK) Limited
.... announcing this fantastic deal (which it would be if you didn't order the car for March delivery).
So i'll be writing a letter to Mr Nealon, i'm not going to just let this one go. I know most of the stuff doesn't really make much difference as the satnav stuff looks crap but the bluetooth would be useful, tracker too and the free servicing! Or maybe they should just give me £1700 worth of free stuff.... a PPP
Tony.
FREE 5 YEARS WARRANTY
FREE 5 YEARS SERVICING
FREE 5 YEARS HOME AND ROADSIDE ASSISTANCE
FREE RAC TRACKSTAR WITH 1 YEAR FREE MEMBERSHIP
FREE SMARTNAV & TOUCHSCREEN INCLUDING 3 MONTHS FREE SAFESPEED
FREE BLUETOOTH HANDS-FREE KIT
£3700 of free stuff with no increase in screen price!
There was no mention of this when i ordered my car and it do it less than a month after the 06 reg came out i find a bit of a joke to be honest. Ok, we all know subaru change spec more than most change their underpants but this is going a bit too far offering it all for free.
If i could i'd give the bl**dy car back and go get the Audi i should have ordered in the first place.
I got an e-mail from Subaru this week too, or from this guy in particular...
Jon Nealon
Marketing Director
Subaru (UK) Limited
.... announcing this fantastic deal (which it would be if you didn't order the car for March delivery).
So i'll be writing a letter to Mr Nealon, i'm not going to just let this one go. I know most of the stuff doesn't really make much difference as the satnav stuff looks crap but the bluetooth would be useful, tracker too and the free servicing! Or maybe they should just give me £1700 worth of free stuff.... a PPP
Tony.
15 April 2006, 09:55 AM
#3
to be honest tho, u go to asda and a pack of beer is £3.99,next day its on sale for £1.99, cant really expect them to refund the difference can you, its just luck, janauary sales stuff !
15 April 2006, 10:05 AM
#4
Originally Posted by The Rig
to be honest tho, u go to asda and a pack of beer is £3.99,next day its on sale for £1.99, cant really expect them to refund the difference can you, its just luck, janauary sales stuff !
It's called looking after existing customers which most companies have no idea about, just getting new ones. Obviously this was done to increase the slow sales of MY06s, so the few that put the money up in the first place get a smack in the face from Subaru.... it seems in England as usual we'd just bend over and take this sort of sh*t, well this time i'm definately not!
Tony.
15 April 2006, 10:07 AM
#6
Originally Posted by Castrol
Or judgement as they do seem to start schemes around this time of year... 3 years free servicing in 2004, free PPP April/May 2005.
Tony.
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15 April 2006, 10:11 AM
#8
i agree matey, id be miffed too if i lost out on £3k of extras, cant see them worrying about it tho, as u know, dealers/manufacturers are kunts !
good luck tho, keep us informed if they buckle !!
cheers......
good luck tho, keep us informed if they buckle !!
cheers......
15 April 2006, 10:14 AM
#9
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Like you said Tony, write him a nice letter, and go and see him in person shortly afterwards. If that doesn't get you a result you are happy with then try taking the matter to one of the other 'subaru uk directors' directly.
Robin.
Robin.
15 April 2006, 10:14 AM
#10
Originally Posted by KiwiGTI
I think people need to take note of this and just stop buying anything from Subaru UK, the importers offer far better value.
. Tony.
15 April 2006, 11:22 AM
#11
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Why not write and complain to Subaru Europe about this situation.
Subaru UK need to stop tinkering around with gimmicky short term marketing strategies buying a few extra customers at the expense of existing customers. I seem to recall that Mazda did something similar a few years ago on the previous RX7 - they dropped the price and I'm sure that Mazda compensated customers who had recently purchased so there is maybe some precedent.
Subaru UK need to stop tinkering around with gimmicky short term marketing strategies buying a few extra customers at the expense of existing customers. I seem to recall that Mazda did something similar a few years ago on the previous RX7 - they dropped the price and I'm sure that Mazda compensated customers who had recently purchased so there is maybe some precedent.
15 April 2006, 11:45 AM
#12
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I had a similar situation to this 3 and a half years ago. I bought a brand new WRX from a dealer and got £3500 off list price cause the new model was due in. A friend bought one a couple of months previous and paid near full list price. Subaru did nothing for him when he complained 
. Most dealers won't mention forth coming deals because they have their quota of vehicles to sell even though they know a deal is on the horizon. I hope you have a better result, so best of luck with this Tony. Keep us posted.
Wolfie.
. Most dealers won't mention forth coming deals because they have their quota of vehicles to sell even though they know a deal is on the horizon. I hope you have a better result, so best of luck with this Tony. Keep us posted.Wolfie.
Last edited by wolfie28; 15 April 2006 at 11:49 AM.
15 April 2006, 11:53 AM
#13
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Hi
I would be very miffed as well.
At the end of the day - the extra kit they are offering only costs them a fraction of what the offer is worth to the customer.
By offering this kit they are probably trying to distance the UK cars from cheaper imported cars and preventing the punters from asking for similar discounts on the UK cars from the UK dealers.
But - I dont think you will get anywhere by complaining as it is totally up to International Motors how they spend the margin available on each car - adverts, offers, rebates etc.
That is why I bought an 05 spec parallel EU import WRX for around £5000 less than the UK price!
Good Luck - but I would not hold your breath.
Cheers
Steve
I would be very miffed as well.
At the end of the day - the extra kit they are offering only costs them a fraction of what the offer is worth to the customer.
By offering this kit they are probably trying to distance the UK cars from cheaper imported cars and preventing the punters from asking for similar discounts on the UK cars from the UK dealers.
But - I dont think you will get anywhere by complaining as it is totally up to International Motors how they spend the margin available on each car - adverts, offers, rebates etc.
That is why I bought an 05 spec parallel EU import WRX for around £5000 less than the UK price!
Good Luck - but I would not hold your breath.
Cheers
Steve
15 April 2006, 11:54 AM
#14
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This is a new model, they have never done offers like this on a brand new model before iirc.
Face it, car manufacturers do this all the time - low interest deals, extras for free, special models etc etc. Plus, if it's true the 06 Impreza isn't selling well, what should IMG do; ignore the fact and go bust or try and shift some cars with an offer?
It's tough luck for some and good news for others.
15 April 2006, 12:04 PM
#15
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All businesses alter the price of things. How many months later would you have been happy for subaru to have offered the extras most of which aren't really worth that much anyway. If you wanted a good deal perhaps you should have bought an EU import the money you saved could go towards the extras of your choice. PS EU ones come with 5year transmission warranty anyway so yet another example of UK buyers getting a raw deal
15 April 2006, 12:13 PM
#16
Originally Posted by Tone Loc
It WILL be the last car i ever buy from Subaru UK... no doubt about that. Maybe even the last Subaru after over 6 years of ownership .
Tony.
. Tony.
Maz
15 April 2006, 12:23 PM
#17
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you are not alone. this similiar happened to me, i brought my car , and then the price of the new car was slashed and then started giving free ppp.
i must admit, my timing was not brilliant. but thats my problem when buying the car.
i must admit, my timing was not brilliant. but thats my problem when buying the car.
15 April 2006, 12:28 PM
#18
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Exactly. another voice of reason
Originally Posted by The Rig
to be honest tho, u go to asda and a pack of beer is £3.99,next day its on sale for £1.99, cant really expect them to refund the difference can you, its just luck, janauary sales stuff !
15 April 2006, 12:29 PM
#19
Originally Posted by davidpa
you are not alone. this similiar happened to me, i brought my car , and then the price of the new car was slashed and then started giving free ppp.
i must admit, my timing was not brilliant. but thats my problem when buying the car.
i must admit, my timing was not brilliant. but thats my problem when buying the car.
15 April 2006, 12:32 PM
#22
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i've had new car queries, and subaru didnt do much about it, though if u complain now, and dont wait around they will probably give u a couple of services 4 free.
try writing 2 subaru uk customer services. this should help
try writing 2 subaru uk customer services. this should help
15 April 2006, 12:33 PM
#24
Originally Posted by davidpa
morning banny sti
i love to get up in the morning you know lol
rush downstairs and grab the paper. but i think i will log on a read Scoobynett instead
hows u?
i love to get up in the morning you know lol
rush downstairs and grab the paper. but i think i will log on a read Scoobynett instead
hows u?
15 April 2006, 12:42 PM
#26
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Originally Posted by Tone Loc
It WILL be the last car i ever buy from Subaru UK... no doubt about that. Maybe even the last Subaru after over 6 years of ownership .
Tony.
. Tony.
It is these reports that made me buy an EU-import...
(and of course the huge saving which my dealer was unable to get close to 
).Write a complaint and keep us posted as to how you get on...
15 April 2006, 03:20 PM
#28
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Thats a hell of a lot of free extras!! 
I'd be well hacked off if I bought just before that lot was thrown in!
On the other hand Subaru are probably really stuggling to shift those MY06's, and they clearly dont give a damn about residual values of their cars (if they did they wouldnt go changing the specs/face-lifting models every other month...)
I'd be surprised if you got anything out of them to be honest. Next time just get an Audi or BMW - they wouldnt pull that sort of trick... on the other hand youre looking at pretty much double the price of an MY06 for an Audi or BMW with performance to match an My06 WRX.....
I'd be well hacked off if I bought just before that lot was thrown in!
On the other hand Subaru are probably really stuggling to shift those MY06's, and they clearly dont give a damn about residual values of their cars (if they did they wouldnt go changing the specs/face-lifting models every other month...)
I'd be surprised if you got anything out of them to be honest. Next time just get an Audi or BMW - they wouldnt pull that sort of trick... on the other hand youre looking at pretty much double the price of an MY06 for an Audi or BMW with performance to match an My06 WRX.....
15 April 2006, 08:49 PM
#30
Originally Posted by MTR
Tone,
Write to Subaru UK's Managing Director.
Mr Peter Kinnaird,
Subaru UK Ltd,
Ryder Street,
West Bromwhich,
West Midlands,
B70 0EJ
Cheers
MTR
Write to Subaru UK's Managing Director.
Mr Peter Kinnaird,
Subaru UK Ltd,
Ryder Street,
West Bromwhich,
West Midlands,
B70 0EJ
Cheers
MTR
We'll see what happens and i'll keep everybody posted. I know what people are saying about it's tough etc etc but other marques certainly don't do this as frequently as Subaru, so at least if we complain they know how we feel... may not make a single bit of difference but hey ho.
Tony.