EVOLUTION

well, its been a while now, it will be 2 weeks on sunday that GMD got my car and it still has not even been touched....

i called the garage on monday to speak with the service manager, "hes on the phone, i will get him to call yo back" i call 2 hrs later, "hes gone out"

so, i finaly get in touch with him on tuesday night, after many put offs by reception. Ask him what the problem is and he tells me its SUBARU UK thats causing the problem. They need to give the authorization to START work. OK, so when will that be i asked??? Well they want photos of the internals first, they need to know what or WHO is to blame for it letting go...

im starting to feel slightly concerned at this point, then im asked,

what fuel do you use, because your only meant to use super unleaded you know, anythng else can cause a problem like this (insinuating that this is my fault in some way)

BP ultimate nearly always i tell him, occasionly a normal unleaded, £5 worth to make sure i can make it...

He then replies with, ah, well, if you use supermarket SUP this can cause a problem as well.

im starting to get very pi**ed off by this point, so at that moment, o told him to contact be when the desicion on what to do with my car is made.

hey, i might get my car back as a xmas present, its going to take a while...



is there no time limit they have to sort these kind of problems out, this is maddness

john

Scrappy9

So where does it say you can use SUL, but not SUL from supermarkets!!

Idiot, such a pointless statement.

Good luck getting it sorted.

JTaylor

Hardlines mate, sounds like a nightmare. Try this response to the fuel question next time "I always use BP Ultimate and nothing else", good luck.

RAF1

iTrader: (5)

a mate of mine had a similar problem when his STi 6 Type-R engine let go.
He tried claiming off his insurance as he had full breakdown cover and they took the car into a Subaru Main dealer (as they had been the only ones to service or do any work to it from when it was imported in 1999)
anyway complete engine stripped - photo's taken, ECU taken out and sent off to get checked by ECUTEK, the pistons sent off to GGR to check clearance/tolerance (cant remember)
Anyway after 4 months was the car worked on by Subaru after originally getting the car.

This was purely down to the Insurance Co. not wanting to pay for the work and they tried every trick in the book to get out of it (Checking if the car had been modded, what fuel and oil used etc..)

It was only after a letter from GGR and another Specialist saying it was common on the STi due to various factors (Maf/Oil Pump, Fuel Type - and that this car was completely standard and well maintained as he had all service documents from Subaru) that they allowed for the work to commence.
Even then they only paid 2700 out of the full 4k bill..!!!!!!!!!!!
Raf.

Gary C

Is this a UK car

How old, Is it a Type UK ?

Worrying if a warrented UK car (which the handbook says can run on 95) has failed and someone is trying to get out of because of the fuel used.

EVOLUTION

yes its a UK car, its an MY05 WRX with 6k on the clock.

i wouldnt worry if i were you, hes talking crap. The handbokk says it will run on either.

i have now got legal help on this one so i cant go into much more detail, but this cpoupled with the diff problems, the over fueling and the general headache of owning this car is starting to really annoy me. £21,000 for a car i cant even use, so im out looking for blood, and i have been informed im likley to get it....


will keep you posted

EVOLUTION

the fuel has got nothing to do with it and he knows it. the engine does not empty the sump over 100 miles or so becasue there is 95 RON it the tank when it should be 98RON, besides, what the hadbook says is what goes in the eyes of the law and trading standards

john


ps, but i know what you mean, you give an honest answer, and it gets taken and twisted (since when did subaru dealers become officers of the law)

JTaylor

That was my point, honesty doesn't often pay unfortunately

Good luck

J

Gary C

I know the handbook says 95 is ok and that he is talking crap, but its still worrying if a dealer starts trying to claim that the warrenty is invalid because people don't use SUL. What happens to people who don't understand.

As I said, worrying.

ALi-B

iTrader: (1)

If the car isn't PPP, then the fuel the handbook says is correct. Photocopy it, highlight it and give it to your dealer.


Again, fuel is made to BS standards....quote British standard "BS 7800:2000" over fuel quality of Super Unleaded. This applies to ALL petrol stations selling this fuel (BS EN 228:2000 for normal unleaded). If they have a gripe then it is upto them to goto the fuel company to prove it and claim compensation. Not you, as you have done exactly what you have been told by the user manual and warrantee agreements provided to you.

I presume the engine has melted a piston (which would consume oil very rapidly), which is why they are refering to poor fuel. BUT and it's a BIG but, this is provided the engines fueling and ignition systems are in full working order and operating in accepted tolerances in ALL operating conditions. This being Airflow sensor (maf), knock sensor, oxygen sensor, pressure sensor, Turbo acutator, boost control solonoid, fuel pump fuel injectors, collant temperature sensor etc etc. And with a failed engine, you cannot proove what is at fault.

urban

iTrader: (1)

What diff problems if you don't mind?

Shaun

SPEN555

They are providing you with a coutesy car aren't they? They should be if it's IM holding it up and the charge should be sent to them IMHO.

EVOLUTION

the car whines at 34, 35mph, then again but much louder at 61 to 63mph. i was lead to believe that this was a problem with the windows, but i have been sent something by a SN member which suggests otherwise.

the car seems to have had it from day 1.


for the record, my car was PPP'd at the delivery stage, and as far as im aware, no paperwork is supplied with the car to amend any of the hand book recomendations, therefore you could if you really wished, still run the car on 95 RON fuel. they still have no arguments there either

john

EVOLUTION

yes, they have provided a car, but its not my car, the car i payed 21k for less than 6 months ago.

its not the fact that its broken that annoys me, its the not returning of phone calls, the silly questions when they finaly do call back.

i called them half an hour ago now, they said he would call i 5 mins, im still waiting now....

and the most annoying part, is that my car has sat pretty much untouched for the best part of two weeks now.

what i want to find out is why, is this subarus fault or the dealer causing the hold up......


john

jasonius

iTrader: (1)

What the **** are IM on just lately, they really don't do themselves any favours do they...!

It seems that it's not only EU cars that are being sh@fted...!!

Evo, I'd go absolutely ballistic if this was my car, the w@nkers will try anything to weedle out of a warranty claim and what's even more incredulous is that this is a car with 6k/6 months under it..!

Out of interest my filler cap says 98ron. (EU car non PPP )

tarmac terror

iTrader: (2)

Dude the only way to get a quick resolution is to get the parties at the table. Dealership's General Manager, Regional service manager from Subaru UK, Yourself and legal bods if you feel you need them. If there are any other "stakeholders" in the equation send them an invite.

Be up-front, factual, forthright but keep emotion out of it. Negotiate hard to get the best result you can, if Subaru / Dealer dont want to take it forward hand over to your solicitor and let them battle it out - although this rarely gets a quick result and sometimes the only winners are the legal reps.

TT

urban

iTrader: (1)

John,
Speaking from experience of warranty issues with Subaru, I can honestly say that in all cases they've bent over backwards to assist - especially when they didn't know what was wrong.

However, I just suspect that in your case, because its an engine failure that they are, rightly or wrongly, very suspicious and wanting to see why.

If you see it from their position (and I'm not taking sides!) people are modifying cars all the time and when they "go bang", they cheekily put them back to standard and try for a warranty job.

Not saying that's what you're doing, but generally the honest man is going to get caught up in this I'd think until the cheaters **** off.

I would suspect that maybe a phone call to Subaru UK would perhaps put your own mind at ease as to who's doing what.

Again, I can honestly say that the very few times I've had a problem (And I happen to have one now) Subaru(since the replacement of a certain individual!) and my dealer have been great (Dealer is a very good friend which I'd guess helps too).
Whatever could be done was done basically.

Try a simple call to Subaru and bypass the dealer just this once and see if it helps. And remember to keep it nice and calm - no need to start getitng peoples backs up straight away.

Shaun

ZEN Performance

what is the problem with the engine?

EVOLUTION

in short, from an untechnical point of view, its used all of its oil and then got very loud.

from there point of view, its used all of its oil and damaged pot1, they dont yet know to what extent as they have not yet stripped it down. nor do they know the cause, thats what there telling me anyway

its used the oil in less than 2 weeks. thats all i can tell you for certain, anything else is just speculation. though i do have a strong feeling something is not right. i have called the dealer 3 times since my earlier post, 3pm i think and he still wont answer or return calls

john

urban

iTrader: (1)

Brilliant! Thats really helpfull advice to him there.
If you don't lke a dealer, then **** off somewhere else

EVOLUTION

im calling subaru this morning and im going to try and get a hold o the dealer again.

WEBMASTERS.... I think it about time we have a named and shamed section here. certainly in the northern section, i have seen questions regarding the north east dealers and where to take there cars.

cheers

john

Ninnybobs

John,

YHPM

Martin

sammyh

iTrader: (1)

Thats unlikely i'm afraid due to potential libel issues that may arise. We've already had to delete some comments from this thread so could people please be mindfull of this before they post.

EVOLUTION

just a rant, i know what you mean.... perhaps its e few dealers we need to delete lol


cheers

john

Dream Weaver

Thats very good advice, i'd go with that and try and get it sorted out as quickly as possible.

As for libel with naming/shaming, surely its only libel if false statements are made?

EVOLUTION

im going to the garage now, to find out in person whats going on.

as for the naming ans shaming, yes, its not wrong if its real, but i guess its a head ache SN can do with out, hence the deleting of some of the comments already.

thinking about it, i can see it from both ways around


john

ALi-B

iTrader: (1)

If its your local dealer, how about posting your general location in your profile....then people should be able to work out who they are for themselves.....nothing libel about posting your location if there is a box asking to put down your location details

ZEN Performance

was the sump plug still in the sump?

To have no oil in the engine in 100 miles is incredible, to use that much oil would require immense amount of smoking that would be very obvious. I would guess they either didn't fill it properly, or didn't tighten the sump plug and it all came out in one go beneath you.

paul

ex-webby

Dream Weaver,
Just to further back up what Sam has stated and to comment on what you have said. Part of what you have said is true, but unfortunately win, lose or draw it is Myself and Simon that will be taken to court and whom have to take time and money (regardless of whether this is recoverable or not) to defend this. As you may appreciate, I doubt any poster would expect us to take this on board on there behalf (most people state things not knowing the implications for ScoobyNet), but regardless of whether that poster said they would underwrite us, Simon and myself are the ones that are still responsible and legally liable.

I hope this helps to explain the reasoning for our stance.

Everyone,
Just to further backup what Sam has said.... please be considerate and sensible about what you post in light of what I have explained above (as it could affect totally innocent partys more than you perhaps realised).

Back on Topic.

Regards,
Shaun.

SPEN555

Evolution,

Tell em' you need it sorting out quickly cos you've already put 5,000 miles on the courtesy car and there is more mileage to come