SuperFlyGuy

Hi,

Don't want to go into all the details and name names as yet but to summarise;

I had a fault on my impreza turbo diagnosed by garage "A". I paid for the repairs, fault still existed. Took it back, was told another fault must be causing the symptoms. Paid for the work, fault still existed. Took it back, was told something different again, again, paid for the work and the fault still remained.

By now I was over £550 out of pocket with the same fault.

I took it to garage "B" for a second opinion and diagnosis. They identified the original fault that was done first of all by garage "A". I paid for the work to be done and was given a list of faults and a detailed report of their findings, including parts fitted incorrectly, parts damaged and parts butchered. This garage "A" is supposed to be a specialist.

I now had to pay for all the butchered and broken parts to be replaced plus the original repair.

I took my report findings back to garage "A" and was basically told to get lost. I hold them wholly responsible for the damage that ultimately lead to the component failure, and subsequently they were incompetent to identify this and hence resulted in the replacement of other parts needlessly at huge cost. I have all the bits in question and an engineers report.

Anybody with recommendations on particular solicitors / specialist advice please either PM me or post details - Manchester area. I am looking to recover costs in excess of £750 for parts and labour.

Once I have a plan of action other snetters should be warned not to use garage "A", which is probably far more costly in lost business in my opinion.

Thanks in advance

Redevilwrx

I recently purchaed a 99 type ra and to cut a long story short it was in the dealers garage for 4 weeks due to a failing clutch after 20 mins ownership .They tried blagging me on several phone calls and I eventually gave in and lost my cool (Not a good idea as it makes things 10 times worse).
When I returned from my out burst i contacted Trading standards who are fantastic and gave me excellent advice.After 1 letter explaining my rights and that I was giving them 7 days to fix it they contacted me and had my car fixed in 4 days.

Contact trading standards.

Contact the Garage by letter with your intensions giving 7 full working days to pay up.

Contact Trading standards if they dont contact you and they will advice you.

Hope this helps

Andy

russell hayward

Easiest route is Small Claims Court.

SuperFlyGuy

Yes, I will involve trading standards.

Just to add this situation started back in November and I collected my car from garage "B" today, hence there has been a lot of worry involved especially if the component had failed during a 70mph motorway journey.

Thanks again Andy

SuperFlyGuy

i think this is where it is heading, I need a specialist solicitor to represent me though, correct?

The Trooper 1815

iTrader: (31)

No need. Small claims cuts out the blood sucking solicitor types. But, a letter of intent from a solicitor may cost a few bucks but may produce results.
No legal rep required a Small Claims. You represent "you". Keep all your evidence and letters. Get as much technical knowledge as poss. Make a file and if you can note down any telcon, letter with slime ball garage w$£"kers. Don't forget that you have been disadvantaged whilst without transport. More wedge.

Legal Eagle

Why is it that solicitors are represented as "blood sucking solicitor types"? I don't think that's fair. When the interests and aims of the client are obviously completely at odds with the interests and aims of the opposing party, what is the solicitor to do? You want to try herding cats sometime to see what the problems are like!

stockcar

only issue that we have found with the "small claims" avanue is that unlike a "normal" court of law there is no provision to recover legal costs (unless its changed in the last 2yrs??).....................
should be first question to any solicitor you decide to employ..............
alyn

acf8181

iTrader: (1)

contact trading standards...id' say you certainly have a good case of getting a pay out. the law states that you have to give a garage the chance to rectify any errors...which you did, more than once.

Ponce

Check your legal cover provision on your house or car insurance - you may get £50k worth of cover to sue anybody for any reason as long as it's not the insurer. There should be a legal advice helpline you can contact first to see where you stand. Directline and esure both offer this to my knowledge and would imagine it's quite standard. If you paid by credit card you can complain to them as well.

SuperFlyGuy

Some excellent advice here, very much apreciated.

Will check house insurance etc, yes, I did pay by credit card.

I am a fair honest bloke, and used to work as a mechanic in a garage (over 10 years ago). And yes, I made mistakes (we all do). In this case, when even presenting the evidence, all blame was denied. I cant see their point at all. It just adds to my determination.

Thanks again for all input.