Subaru UK / IM
13 September 2002, 10:34 AM
#3
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Word of warning if you're thinking aboiut using them.
IM are the worst company I have ever dealt with.
They are rude, unproffesional, ignorant and worst of all uncareing.
They haven't got a clue about customer services. (IMHO)
Mike
[Edited by RB170 - 9/13/2002 10:42:10 AM]
IM are the worst company I have ever dealt with.
They are rude, unproffesional, ignorant and worst of all uncareing.
They haven't got a clue about customer services. (IMHO)
Mike
[Edited by RB170 - 9/13/2002 10:42:10 AM]
13 September 2002, 12:42 PM
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International Motors Ltd is the holding company for (amongst others) Subaru (UK) Ltd. All registered at the same address in West Bromwich (W.Mids) They also own Isuzu (UK)Ltd & Daihatsu (UK) Ltd.
BB
BB
13 September 2002, 02:50 PM
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only ever dealt with them once, back when PPP was being held up for new WRX's i made a few calls and had PPP on my WRX within weeks (and long before anyone else 
)
easy to deal with!
T
)easy to deal with!
T
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15 September 2002, 10:20 AM
#8
IM sorted me out. John was a top bloke getting a drivers side airbag sourced with no bother EVEN though they were on back order he still managed to get it arranged within days.
Never found him or any one else at IM to be rude or unprofessional. Mind you, I don't think I was rude or unprofessional with them either.
Never found him or any one else at IM to be rude or unprofessional. Mind you, I don't think I was rude or unprofessional with them either.
15 September 2002, 04:48 PM
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Indeed, they're pleasant guys and will often return a call if they're out, which is pretty good these days. What I don't like is (was) the apparent lack of urgency when a lot of us have the same problem, be it graunchy clutches, slapping pistons or - as is currently my beef - rattly shock absorbers. However, the point of the thread wasn't particularly to slag them off, but an absolutely neutral request for info, since we seem to use S-UK and IM interchangeably.... not unreasonably in the light of the definitive reply, tho' it would seem that S-UK is right for operational matters. Thanks guys.
Phil
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