Brake calliper refurbishment
17 June 2017, 01:03 AM
#1
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Brake calliper refurbishment
After having all my callipers refurbished and painted ideally in the staffordshire area, I have found a company in nottingham which isn't too far called BHS if any has some feedback that would be cool
,thanks in advance
,thanks in advance
17 June 2017, 08:56 PM
#3
I'm still waiting for my £100 calliper exchange from Godspeed. That was two years ago, did a good job on my four pots but Did a shockingly poor job on my mates prodrive Alcons though. Good luck trying to sort any problems you might have with them.
18 June 2017, 12:53 AM
#5
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18 June 2017, 07:10 AM
#6
Couldn't agree more with regards their customer service. Sent my AP 6 pots for refurb and the end job was less than satisfactory - they did not want to know and were quite aggressive. I'll be shopping around locally next time I need a re-con and I'll never buy pads etc from them again. Shame, as they had a decent rep on here once upon a time.
18 June 2017, 09:44 AM
#7
I've read a lot of posts on here with people blowing smoke up the mans **** but my experience has been poor. I'm not alone apparently.
Yeah gave up on chasing my money. Godspeed had a stall at rally day last year and was sorely tempted to confront the man but why should I ruin a good day out with a tear up.
Guess I'm getting old. If I stop another poor sap getting shafted by reading this post then Im satisfied.
Yeah gave up on chasing my money. Godspeed had a stall at rally day last year and was sorely tempted to confront the man but why should I ruin a good day out with a tear up.
Guess I'm getting old. If I stop another poor sap getting shafted by reading this post then Im satisfied.
Last edited by edsel; 18 June 2017 at 11:16 AM.
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18 June 2017, 12:13 PM
#8
Scooby Regular
I had a set of these discs fitted on my car, same as your mate they had warped within a 1000 miles, binned them and fitted genuine drilled brembos instead.
19 June 2017, 11:18 PM
#12
Scooby Senior
these...>
http://www.brakecaliperspecialists.uk/
Long Eaton , your side of Nottingham too, if you come via the a38 the a50 towards j24 of the M1
20 June 2017, 07:49 AM
#13
Couldn't agree more with regards their customer service. Sent my AP 6 pots for refurb and the end job was less than satisfactory - they did not want to know and were quite aggressive. I'll be shopping around locally next time I need a re-con and I'll never buy pads etc from them again. Shame, as they had a decent rep on here once upon a time.
The job we done for you is as good as it could be , the calipers were in a very poor condition , which needed many new parts , thread repairs , which were done to our very high standard , we also bead blasted your bells , repainted them , and supplied and fitted new discs to them , and new pads , the issues you had were the stickers coming off , I tried explaining to you that we NEVER paint the AP logo's after we powder coat the calipers , I have tried in the past and it looked terrible , so have never done it since , my son who did your calipers went against my instructions and had stickers made and fitted them , I told him it wouldn't work and should not have done it , being young and keen he was trying to go the extra mile , and boy did it come back and bite him on the *** as this is the only thing you complained about , I sent messages explaining the situation to you , but you didn't want to know.
Anyone who has asked us to paint logo's on AP's get the same answer , before , and definately since , we do not paint logo's on the caliper face , and as powder coat doesn't leave a sharp edge on the logo's recess , stickers will not last , we only fit stickers on calipers such as the flat faced Subaru 4 pots , or the STi Brembo's and the stickers will attach properly to a flat face
It is very difficult to warp discs , and most of the discs we get back are due to pad deposits , which is an easy fix , there are other reasons why discs don't run true on the hub assembly , most people say discs are warped without checking them .
We are easily the most popular brakes on Subaru's , we sell hundreds of discs a month , and easily recondition 50 sets of calipers a month , with very good feedback and customer care .
If someone has issue's with any of our products , which is rare , we will do whatever we can to rectify it.
This is an example of the work we do , these calipers were dropped off last friday and were collected by the customer yesterday , who was over the moon with them
And the Brembo refurbs
Cheers Ian
20 June 2017, 07:56 AM
#14
We give a month for people to send exchange units back , if they don't , or the calipers are damaged and cannot by used , we use the deposit to buy another pair.
The deposit we take is £125 , not £100 , so you're wrong there , if you didn't get your deposit back then it could be one of the reasons above , but if you let me know who you are I might be able to look into it if we still have the paperwork from back then.
I have certainly not had anyone phoning or emailing me letting me know of a non returned deposit.
Let me know who your 'mate' is with the Alcons , I only know of one guy who's alcons we did , which for some reason someone else took the link pipe out after we reconditioned them , damaged the thread , had them helicoiled and made a right mess of the caliper and tried blaming us !
Look forward to hearing from you
Cheers Ian
20 June 2017, 11:51 AM
#16
Things go wrong occasionally in all businesses and the automotive industry is more prone than most. It's how you put things right that matters. This is
Where you are failing. Straight on the defensive, ignore the issue or dismiss the complaint or issue as a difficult customer.
You come accross as a confrontational man, yes I am intimidated by you and no I have no intention of dealing or communicating with you again.
Where you are failing. Straight on the defensive, ignore the issue or dismiss the complaint or issue as a difficult customer.
You come accross as a confrontational man, yes I am intimidated by you and no I have no intention of dealing or communicating with you again.
20 June 2017, 12:01 PM
#17
Things go wrong occasionally in all businesses and the automotive industry is more prone than most. It's how you put things right that matters. This is
Where you are failing. Straight on the defensive, ignore the issue or dismiss the complaint or issue as a difficult customer.
You come accross as a confrontational man, yes I am intimidated by you and no I have no intention of dealing or communicating with you again.
Where you are failing. Straight on the defensive, ignore the issue or dismiss the complaint or issue as a difficult customer.
You come accross as a confrontational man, yes I am intimidated by you and no I have no intention of dealing or communicating with you again.
I've asked you to contact me and i'll look into it , also saying I don't know of anyone waiting on a caliper deposit , and certainly not from 2 years ago !
I have given you reasons on the rare occasions of why we wouldn't refund a customer , but then I would tell them why and send the exchange calipers back to them.
I would not just ignore a customer.
20 June 2017, 01:13 PM
#18
Scooby Regular
Not kissing Ian's **** or Godspeed come to that but I've had them do 3 sets of calipers for me, both standard 4 pots and brembo's and had no issues, likewise with the new discs they supplied, so can only speak as i find.
21 June 2017, 06:38 PM
#22
The job we done for you is as good as it could be , the calipers were in a very poor condition , which needed many new parts , thread repairs , which were done to our very high standard , we also bead blasted your bells , repainted them , and supplied and fitted new discs to them , and new pads , the issues you had were the stickers coming off , I tried explaining to you that we NEVER paint the AP logo's after we powder coat the calipers , I have tried in the past and it looked terrible , so have never done it since , my son who did your calipers went against my instructions and had stickers made and fitted them , I told him it wouldn't work and should not have done it , being young and keen he was trying to go the extra mile , and boy did it come back and bite him on the *** as this is the only thing you complained about , I sent messages explaining the situation to you , but you didn't want to know.
Anyone who has asked us to paint logo's on AP's get the same answer , before , and definately since , we do not paint logo's on the caliper face , and as powder coat doesn't leave a sharp edge on the logo's recess , stickers will not last , we only fit stickers on calipers such as the flat faced Subaru 4 pots , or the STi Brembo's and the stickers will attach properly to a flat face
Anyone who has asked us to paint logo's on AP's get the same answer , before , and definately since , we do not paint logo's on the caliper face , and as powder coat doesn't leave a sharp edge on the logo's recess , stickers will not last , we only fit stickers on calipers such as the flat faced Subaru 4 pots , or the STi Brembo's and the stickers will attach properly to a flat face
Ian, this is exactly what I'm talking about. Am I supposed to feel grateful that you refurbed my dirty horrible callipers, as that what this sounds like. You are making a virtue out of a necessity. More importantly, I agreed a job with the person at the end of the phone and did not get what I was told I was going to get: which was a refurbed set of callipers with white lettering. There nothing unclear about this. I was incredibly patient (6 months passed since the job being agreed) and open minded toward your company and would be 100% happy for you, or me to publish every single line of communication in sequential order.
This line, in your final, and quite dismissive, email on the matter summed your approach up.
"All I can do is appologise if you think we have done you wrong , we haven't , its official company policy that we do not paint or fit logo's on calipers where the logo is machined into the caliper face , its just Ben took it upon himself thinking he could do it to copy the factory finish , and although he's done a very good job reconditioning your calipers , the stickers will never work on the AP ones." (My emphasis)
It's an interesting attempt at an backhanded apology. You simultaneously insult me and contradict yourself by offering the tentative apology only then to withdraw it and then go on to explain how an employee has broken company guidelines and left me with AP callipers with letters hanging off.
At no point did I get a hand on heart apology for the inconvenience your company caused me, hence why I will not recommend your company to anyone. It took you months to get to this final email. Prior to that it was 'lost in the mail', 'he's been on holiday'. I tried very hard to resolve this in spite of your recalcitrance. I chased you, replied to emails etc etc. 'I didn't want to know?' You are seriously wrong on this one and do yourself no favours by somehow trying to cast customers in a poor light. What kind of company does that?
You got it wrong with my callipers but were not big enough to give an unreserved apology.
21 June 2017, 09:20 PM
#23
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Ian, this is exactly what I'm talking about. Am I supposed to feel grateful that you refurbed my dirty horrible callipers, as that what this sounds like. You are making a virtue out of a necessity. More importantly, I agreed a job with the person at the end of the phone and did not get what I was told I was going to get: which was a refurbed set of callipers with white lettering. There nothing unclear about this. I was incredibly patient (6 months passed since the job being agreed) and open minded toward your company and would be 100% happy for you, or me to publish every single line of communication in sequential order.
This line, in your final, and quite dismissive, email on the matter summed your approach up.
"All I can do is appologise if you think we have done you wrong , we haven't , its official company policy that we do not paint or fit logo's on calipers where the logo is machined into the caliper face , its just Ben took it upon himself thinking he could do it to copy the factory finish , and although he's done a very good job reconditioning your calipers , the stickers will never work on the AP ones." (My emphasis)
It's an interesting attempt at an backhanded apology. You simultaneously insult me and contradict yourself by offering the tentative apology only then to withdraw it and then go on to explain how an employee has broken company guidelines and left me with AP callipers with letters hanging off.
At no point did I get a hand on heart apology for the inconvenience your company caused me, hence why I will not recommend your company to anyone. It took you months to get to this final email. Prior to that it was 'lost in the mail', 'he's been on holiday'. I tried very hard to resolve this in spite of your recalcitrance. I chased you, replied to emails etc etc. 'I didn't want to know?' You are seriously wrong on this one and do yourself no favours by somehow trying to cast customers in a poor light. What kind of company does that?
You got it wrong with my callipers but were not big enough to give an unreserved apology.
This line, in your final, and quite dismissive, email on the matter summed your approach up.
"All I can do is appologise if you think we have done you wrong , we haven't , its official company policy that we do not paint or fit logo's on calipers where the logo is machined into the caliper face , its just Ben took it upon himself thinking he could do it to copy the factory finish , and although he's done a very good job reconditioning your calipers , the stickers will never work on the AP ones." (My emphasis)
It's an interesting attempt at an backhanded apology. You simultaneously insult me and contradict yourself by offering the tentative apology only then to withdraw it and then go on to explain how an employee has broken company guidelines and left me with AP callipers with letters hanging off.
At no point did I get a hand on heart apology for the inconvenience your company caused me, hence why I will not recommend your company to anyone. It took you months to get to this final email. Prior to that it was 'lost in the mail', 'he's been on holiday'. I tried very hard to resolve this in spite of your recalcitrance. I chased you, replied to emails etc etc. 'I didn't want to know?' You are seriously wrong on this one and do yourself no favours by somehow trying to cast customers in a poor light. What kind of company does that?
You got it wrong with my callipers but were not big enough to give an unreserved apology.