paulr

..................that is taking the ****.



LOL............HMRC was 24 minutes..........

Carlh

its the same everywhere. i tend to ring up as and purposely put myself through the sales (or the equivalent "new business" option,as they will answer straight away), explain what your issue is, then they pass you through to the right dept, but that tends to go straight through and not queue..... thats how i get through anyway

Bristol98

^^^
What he said, "I'm thinking of a new.....but I have an issue with..." Works a treat!

RobsyUK

iTrader: (2)

I spent 3 sessions on hold to inland revenue to tell them about my company car..

Never did get through - then found out work have already told them.

David Lock

The really, really annoying ones - and the Royal Mail is a good example - is when you go through 18 options, think you have at last got through to a human and you end up with a message telling you the answer is on their website; thank you for calling

dl

"Sorry for the delay but your call is really important to us" BOLLOX

windyboy

BT (the phone company that says it's good to talk !!!!)... the other week our home broadband went down and I phoned them several times and one time I was on hold for 12 minutes listening to a recorded message telling me how busy they were, that was after pressing 1 for this, 2 for that, 1 again for something else...

www.saynoto0800.com is good for finding the direct contact numbers of different departments within companies and usually you can speak to 1 person as it is the direct number for a person without javing to press 1 for ... when you ring up the "general" number

windyboy

DonNedly

iTrader: (10)

eon have got to be the worst.
tried calling them everyday for a fortnight at different times, straight on hold for 45mins+ each time. Never managed to speak to anyone.

scoobeenut

[QUOTE=David Lock;10583668]The really, really annoying ones - and the Royal Mail is a good example - is when you go through 18 options, think you have at last got through to a human and you end up with a message telling you the answer is on their website; thank you for calling

The really, really, really annoying ones are when you get through those 18 options and the last one sends you back to the very first.

BLU

iTrader: (27)

......please press 2 for someone who hasn't got a clue......
......please press 3 to be put into a never ending queue......
......please press 4 to be annoyingly sent back to the start of the options......
......please press 5 to be disconnected for no apparent reason......

jay240188

iTrader: (1)

Exactly what I do fella works a treat. Funny how they answer quicker when they think they will make money off you isn't it.

cster

That would explain the HMRC providing a quicker response.