Is my water company Liable??
11 April 2002, 08:08 AM
#1
Scooby Regular
Thread Starter
Join Date: Apr 2001
Posts: 890
Likes: 0
Received 0 Likes
on
0 Posts
Turnt on my dishwasher last night & walked away. About 10 mins later, I discovered that we had no cold water on any tap?! Phoned the water company, who knew about the problem......the had to cut the supply for some reason. Checked the dishwasher and its wasn't going, so i switched it off.
Now my dishwasher is refusing to start......I guess the lack of water pressure screwed it as some point.
I've gotta get an engineer out and thats gonna cost me!!! Am I entitled to compensation for the water board?
Thanks
Matt.
Now my dishwasher is refusing to start......I guess the lack of water pressure screwed it as some point.
I've gotta get an engineer out and thats gonna cost me!!! Am I entitled to compensation for the water board?
Thanks
Matt.
11 April 2002, 09:57 AM
#2
Scooby Regular
Join Date: Jan 2002
Posts: 1,440
Likes: 0
Received 0 Likes
on
0 Posts
I don't think so, they only have to inform you if the water is going to be off over a certain period. Check with them how long the water was off and what there period of notification is.
11 April 2002, 10:07 AM
#3
Moderator
iTrader: (5)
Join Date: Nov 2001
Location: Not all those who wander are lost
Posts: 17,862
Received 0 Likes
on
0 Posts
I got compensation from my water board when they dug up the road and I got a stone lodged in my boiler [img]images/smilies/mad.gif[/img]
I paid for someone to fix it and they compensated me for it. Definately complain
I paid for someone to fix it and they compensated me for it. Definately complain
11 April 2002, 10:09 AM
#4
Moderator
iTrader: (5)
Join Date: Nov 2001
Location: Not all those who wander are lost
Posts: 17,862
Received 0 Likes
on
0 Posts
Although, you obviously have to prove that they are responsible first 
If they gave you plenty of prior warning then you probably won't be able to claim.
If they gave you plenty of prior warning then you probably won't be able to claim.
, but if you make enough noise they will probably cough up as a goodwill gesture (IE - to get you to shut up)
11 April 2002, 03:23 PM
#7
Scooby Regular
Join Date: May 2000
Location: Swansea
Posts: 668
Likes: 0
Received 0 Likes
on
0 Posts
Matt,
Water companies do have obligations which are set out in the Water act (1989) and Utilities Act 1992.
Where I live, the "commitment" and obligations are set out in a customer charter. For my area they read as follows:
[Interruptions
If we have to carry out any planned work we will give you 48 hours notice in writing if the interruption is likely to last more than four hours and we will get your supply back on by the time we say we will.
In an emergency (like a burst main) we will get your supply back on as quickly as possible - we guarantee to get it back on within 12 hours. If the emergency involves a repair on a trunk main it may take a little longer but we will get your supply back on within 48 hours.
If we fail to meet any of these time limits you can claim a payment of £20 and an extra £10 for each further period of 24 hours that your supply is off. If you are a business you can claim a payment of £50 and an extra £25 for each further period of 24 hours that your supply is off.
Droughts
If we have to interrupt or cut off the water supply to your property, because of a Drought Order, we will pay you automatically:
£10 a day if you are a household (up to a limit of last year's
average household water charges), or
£50 a day if you are a business (up to a limit of what you paid for water for the premises last year or up to £500 if you were not liable for those charges).
Low pressure
If the water pressure, at the end of our part of the service pipe, falls exceptionally below normal, please let us know. We can then check
blah blah blah.
Check if your supplier has a website where their charter is displayed, you may also find the complaints procedure there.
Pete
Water companies do have obligations which are set out in the Water act (1989) and Utilities Act 1992.
Where I live, the "commitment" and obligations are set out in a customer charter. For my area they read as follows:
[Interruptions
If we have to carry out any planned work we will give you 48 hours notice in writing if the interruption is likely to last more than four hours and we will get your supply back on by the time we say we will.
In an emergency (like a burst main) we will get your supply back on as quickly as possible - we guarantee to get it back on within 12 hours. If the emergency involves a repair on a trunk main it may take a little longer but we will get your supply back on within 48 hours.
If we fail to meet any of these time limits you can claim a payment of £20 and an extra £10 for each further period of 24 hours that your supply is off. If you are a business you can claim a payment of £50 and an extra £25 for each further period of 24 hours that your supply is off.
Droughts
If we have to interrupt or cut off the water supply to your property, because of a Drought Order, we will pay you automatically:
£10 a day if you are a household (up to a limit of last year's
average household water charges), or
£50 a day if you are a business (up to a limit of what you paid for water for the premises last year or up to £500 if you were not liable for those charges).
Low pressure
If the water pressure, at the end of our part of the service pipe, falls exceptionally below normal, please let us know. We can then check
blah blah blah.
Check if your supplier has a website where their charter is displayed, you may also find the complaints procedure there.
Pete
Thread
Thread Starter
Forum
Replies
Last Post
Mattybr5@MB Developments
Full Cars Breaking For Spares
12
18 November 2015 07:03 AM
Pro-Line Motorsport
Car Parts For Sale
2
29 September 2015 07:36 PM