dj219957

Hi all,
Some help with paypal please. I cant find the answer on their website.

I sold a item on ebay a few weeks back.
Out of the blue on Sunday the buyer filed a dispute saying the item was not as described and asked for a refund of £14.98. They only paid £9.98 delivered which puzzled me. So, I looked through their feedback and saw that they brought another item for 14.98 just after they brought my item (they have only brought a handfull of items in the past few months).
My £9.98 has been taken off me and put into "holding".
I have responded to the dispute in the resolution centre explaining that i think they have the wrong guy. They havnt responded yet. In paypal rules it says that if neither of us excalate the claim in 20 days then the dispute is automatically closed. My question is wen the dispute is automatically closed who gets the £9.98. Me or the buyer?


Thanks

adehook

you if they dont respond

dj219957

thanks,

what if they keep fighting it without escalating it?

Snazy

Pretty sure that there is only a certain amount of time before it closes automatically if not escalated.

Nate

iTrader: (2)

Could they want £14.98 to cover their costs of sending the item back to you ?

dj219957

no, in his message he says he wants 14.98 plus £5 to post back.