^OPM^

I have had trouble lately with Virgin Media regarding my internet and i need to complain to them, however the only address i can find is Hampshire, UK: Bartley Wood Business Park, Bartley Way, Hook, RG27 9UP. Who do I make the complaint to. They advised me that my computer was not working correctly, so I went to have it seviced and cost me money. I want compensation as the problem was all their end and they cost me money needlessly.
Many thanks in advance

OllyK

Good Luck!

boxst

Pimmo2000 on here works for Virgin Media (as a help desk person I think).

I wouldn't hold your breath though: They are notoriously bad at the best of times and a claim for compensation is not likely to even get a response.

Steve

DCI Gene Hunt

I stopped reading after the first four words of the thread title...



... Started reading the rest while typing my contact details...

Paulo P

iTrader: (42)

That address is just the head office, I doubt you'll get much luck there I know it's not easy to get through but have you tried customer service for advice?

pimmo2000

iTrader: (6)

help desk person !! cheeky twa...

Anyway... you want a complaint address

boxst

I'm sorry! What do you do?

Steve

DCI Gene Hunt

He's a "Customer Assistance Specialist Communications Support Engineer"

mykp

good luck, i've been complaining for the past 3 months about my broadband speed which is supposed to be 20 meg, but I get at best 2 meg.

They said it was my equipment but when a brand new laptop is connected to the modem their own engineers fail to get download speeds of greater than 100k. I've even bought a new router as this was highlighted as being at failt.

But what can I do I dont have a BT line so i'm shafted either way!