Shop not refunding item bought 3 days ago with a receipt.
31 January 2007, 10:59 AM
#1
Scooby Regular
Thread Starter
iTrader: (1)
Join Date: Oct 1999
Posts: 2,597
Likes: 0
Received 0 Likes
on
0 Posts
Shop not refunding item bought 3 days ago with a receipt.
Anyone know the legal standpoint on this?
Wife bought a top from SportsWorld 3 days ago for our 10 year old daughter, who didn't like the design, never wore it & so wife decided to get a refund.
Took it back, they refused to refund & would only offer vouchers.
Way I understand it, is that shops have a legal requirement to refund items when presented with a receipt, esp within 28 days of purchase.
Perhaps I am wrong and each store has different policy, but this just sounded wrong to me, so before I call the manager & give them hell over it just thought I would see if anyone knows about this ?
R.
Wife bought a top from SportsWorld 3 days ago for our 10 year old daughter, who didn't like the design, never wore it & so wife decided to get a refund.
Took it back, they refused to refund & would only offer vouchers.
Way I understand it, is that shops have a legal requirement to refund items when presented with a receipt, esp within 28 days of purchase.
Perhaps I am wrong and each store has different policy, but this just sounded wrong to me, so before I call the manager & give them hell over it just thought I would see if anyone knows about this ?
R.
31 January 2007, 11:03 AM
#2
Scooby Regular
Join Date: May 2006
Location: Infractions - Scoobynet's version of the "scamera" van
Posts: 1,005
Likes: 0
Received 0 Likes
on
0 Posts
You only have a right to a refund if the goods purchased are faulty.
Otherwise shop may correctly offer exchange or credit.
Otherwise shop may correctly offer exchange or credit.
31 January 2007, 11:04 AM
#5
Scooby Regular
Join Date: Oct 2004
Location: There is only one God - Elvis!
Posts: 8,328
Likes: 0
Received 0 Likes
on
0 Posts
31 January 2007, 11:05 AM
#6
Scooby Regular
Join Date: Mar 2000
Location: Weston Super Mare, Somerset.
Posts: 14,102
Likes: 0
Received 0 Likes
on
0 Posts
They are under no obligation to give a refund just because you don't like it. Take the vouchers. Or take your daughter and let her choose one she likes 
31 January 2007, 11:06 AM
#7
Scooby Regular
Join Date: Jul 2002
Location: Sussex
Posts: 950
Likes: 0
Received 0 Likes
on
0 Posts
If you change your mind about an item you have no rights at all. Most shops will offer a concessionary refund which might be in vouchers, but they can refuse to do a refund.
Trending Topics
31 January 2007, 11:08 AM
#8
Scooby Regular
Join Date: May 2006
Location: Infractions - Scoobynet's version of the "scamera" van
Posts: 1,005
Likes: 0
Received 0 Likes
on
0 Posts
31 January 2007, 11:23 AM
#10
Scooby Regular
Thread Starter
iTrader: (1)
Join Date: Oct 1999
Posts: 2,597
Likes: 0
Received 0 Likes
on
0 Posts
OK cheers guys - might make the call anyway as they were rude & abrupt about it all, so wife wont shop there again anyway. Plenty of other places for her to spend her (my) money !
R.
R.
31 January 2007, 11:35 AM
#11
Scooby Regular
Join Date: Mar 2000
Location: Weston Super Mare, Somerset.
Posts: 14,102
Likes: 0
Received 0 Likes
on
0 Posts
I think you have entered the parenting phase which states "you cannot buy girls clothes without their prior approval". This lasts from about 9 - 19 years old by which time they are so broke that they will take anything offered d
Meant to add. And at 19 they will be shuffling through mum's old clothes as there may be something that is so old it is back in fashion
======
dMeant to add. And at 19 they will be shuffling through mum's old clothes as there may be something that is so old it is back in fashion
======
Last edited by David Lock; 31 January 2007 at 11:40 AM.
31 January 2007, 01:08 PM
#12
Scooby Regular
Join Date: Feb 2006
Posts: 871
Likes: 0
Received 0 Likes
on
0 Posts
[QUOTE=David Lock;6610588]I think you have entered the parenting phase which states "you cannot buy girls clothes without their prior approval".
tell me about it my two girls one 8 the other 9 i wouldnt dare buy them clothes without them being there its just not worth it , can see your dilemma tho , how long does it take them to choose something
tell me about it my two girls one 8 the other 9 i wouldnt dare buy them clothes without them being there its just not worth it , can see your dilemma tho , how long does it take them to choose something
31 January 2007, 02:44 PM
#13
Scooby Regular
Join Date: Jan 2005
Location: cuckoo land
Posts: 1,472
Likes: 0
Received 0 Likes
on
0 Posts
I think you have entered the parenting phase which states "you cannot buy girls clothes without their prior approval". This lasts from about 9 - 19 years old by which time they are so broke that they will take anything offered d
Meant to add. And at 19 they will be shuffling through mum's old clothes as there may be something that is so old it is back in fashion
======
dMeant to add. And at 19 they will be shuffling through mum's old clothes as there may be something that is so old it is back in fashion
======
you have been very lucky my two would never accept anything once they hit 12
31 January 2007, 02:53 PM
#14
Scooby Regular
Join Date: Nov 2004
Location: W Sussex
Posts: 326
Likes: 0
Received 0 Likes
on
0 Posts
I think you have entered the parenting phase which states "you cannot buy girls clothes without their prior approval". This lasts from about 9 - 19 years old by which time they are so broke that they will take anything offered d
Meant to add. And at 19 they will be shuffling through mum's old clothes as there may be something that is so old it is back in fashion
======
dMeant to add. And at 19 they will be shuffling through mum's old clothes as there may be something that is so old it is back in fashion
======
Oh so true
31 January 2007, 05:44 PM
#19
Scooby Regular
Join Date: Jul 2000
Location: Dull White BMW
Posts: 5,052
Likes: 0
Received 0 Likes
on
0 Posts
31 January 2007, 06:01 PM
#20
Scooby Regular
Join Date: Mar 2000
Location: Weston Super Mare, Somerset.
Posts: 14,102
Likes: 0
Received 0 Likes
on
0 Posts
01 February 2007, 01:10 AM
#21
Scooby Regular
& two cats
01 February 2007, 08:19 AM
#22
Scooby Regular
Join Date: Feb 2003
Location: Zed Ess Won Hay Tee
Posts: 21,611
Likes: 0
Received 0 Likes
on
0 Posts
01 February 2007, 09:32 AM
#24
Scooby Regular
Join Date: Oct 2002
Posts: 809
Likes: 0
Received 0 Likes
on
0 Posts
01 February 2007, 09:57 AM
#25
Scooby Regular
Join Date: Sep 2002
Posts: 2,551
Likes: 0
Received 0 Likes
on
0 Posts
I gurantee that you are right!
I am sure I am not the only one who has experianced people saying "THAT IS THE LAW, YOU HAVE TO REFUND ME ITS THE LAW!
When you tell them they are spouting waffle they say you are rude and abrupt!
01 February 2007, 10:19 AM
#27
BANNED
Join Date: Jan 2007
Posts: 58
Likes: 0
Received 0 Likes
on
0 Posts
Obviously in the case of smaller enterprises there's no point complaining to what's likely to be a one man band type of operation with no corporate bosses to beat them down. So revenge is the best way to gain satisfaction. Use your imagination.
01 February 2007, 10:36 AM
#28
Scooby Regular
Join Date: Aug 2002
Posts: 39,877
Likes: 0
Received 0 Likes
on
0 Posts
Seems to me that if you are rejecting it only because the design is not right, then the shop is in the right. I find that a polite approach in the first place will often bring the right result though, depending on the assistant of course.
Les
Les
01 February 2007, 10:46 AM
#29
Scooby Regular
Join Date: Sep 2001
Location: A big town with sh1t shops: Northampton
Posts: 21,366
Likes: 0
Received 0 Likes
on
0 Posts
If it was bought at Sports World, it's not going to be that much anyway. Is anything sold over a fiver in there? 
I'm sure it's been said before, take her with you! I have learnt from that mistake with a (nearly) 8-year-old.
I'm sure it's been said before, take her with you! I have learnt from that mistake with a (nearly) 8-year-old.
Last edited by Clarebabes; 01 February 2007 at 10:55 AM.
Thread
Thread Starter
Forum
Replies
Last Post
aaron_ions
General Technical
17
03 November 2021 11:07 AM
ATWRX
Full Cars Breaking For Spares
88
01 February 2016 07:28 PM
BHPvstorque
Subaru Parts
1
13 September 2015 06:42 PM