Televison repair web sites
02 October 2006, 06:24 PM
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Televison repair web sites
my new sony lcd screen has stopped working its only 6 months old
Sony want £50 to send it back
... is there any web sites that i can look at as it seems to be flashing up a fault code, im not going to mess to much but if there is a factory reset I will give it a go
Sony want £50 to send it back
... is there any web sites that i can look at as it seems to be flashing up a fault code, im not going to mess to much but if there is a factory reset I will give it a go
02 October 2006, 06:29 PM
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Originally Posted by WRX_Rich
my new sony lcd screen has stopped working its only 6 months old
Sony want £50 to send it back ... is there any web sites that i can look at as it seems to be flashing up a fault code, im not going to mess to much but if there is a factory reset I will give it a go
Sony want £50 to send it back
... is there any web sites that i can look at as it seems to be flashing up a fault code, im not going to mess to much but if there is a factory reset I will give it a go
02 October 2006, 06:43 PM
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Originally Posted by WRX_Rich
my new sony lcd screen has stopped working its only 6 months old
Sony want £50 to send it back ... is there any web sites that i can look at as it seems to be flashing up a fault code, im not going to mess to much but if there is a factory reset I will give it a go
Sony want £50 to send it back
... is there any web sites that i can look at as it seems to be flashing up a fault code, im not going to mess to much but if there is a factory reset I will give it a goChris
02 October 2006, 06:48 PM
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The retailer is liable. If you choose to benefit from the guarantee and not to pursue the retailer directly then theyre certainly liable to pay any carriage costs incurred. If the people in the store dont grasp this simple problem then take it up with the Trading Standards dept at your local borough or county council, who'll explain their legal obligations to them for you.
Simon
Simon
02 October 2006, 06:58 PM
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its a sony kdl40s2010 and the fault code is 4 flashing red lights
Sony have told me that the warranty is return to base (closest replair centre in droitwich LAS computer services) For them to collect it will cost £50 + vat
and yes I will be taking this up with them but they seem certain this is the case unless it is less than 4 weeks old
Sony have told me that the warranty is return to base (closest replair centre in droitwich LAS computer services) For them to collect it will cost £50 + vat
and yes I will be taking this up with them but they seem certain this is the case unless it is less than 4 weeks old
02 October 2006, 07:22 PM
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Sony isnt the retailer Rich. The retailer is liable for your out-of-pocket expenses here. Sony set the terms of their warranty; once given a warranty is legally enforcable (which didnt used to be the case), but what the warranty actually provides is at the discretion of the firm providing it.
You dont have an arguement with Sony at all; you need to take the expense up with the retailer. Theyll tell you to **** off out of ignorance/arrogance/stupidity; then take it up with your local TSD or simply write a seven day letter and start County Court proceedings against them.
Simon
You dont have an arguement with Sony at all; you need to take the expense up with the retailer. Theyll tell you to **** off out of ignorance/arrogance/stupidity; then take it up with your local TSD or simply write a seven day letter and start County Court proceedings against them.
Simon
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