Digital Camera Broke, Reciept Thrown Away, What Next ?!
#1
Digital Camera Broke, Reciept Thrown Away, What Next ?!
I have had an Olympus digital camera for approximately a year, however it has just developed a faultt - the down button does not work, meaning I can't use the menu properly.
(It hasn't been dropped or mis - used)
The problem is I threw my reciept away (only about a month ago )
Went to PC World where I bought it from and they basically said they could do nothing as I didn't have my reciept.
I asked them if they could look back in there records, he said that was a no go (then why do they always ask you for your postcode when you buy something FFS ! )
So can anyone suggest what I do next ? This was a £250 camera and I'll be buggered if am only going to get a years use out of it
Thanks
Matt
(It hasn't been dropped or mis - used)
The problem is I threw my reciept away (only about a month ago )
Went to PC World where I bought it from and they basically said they could do nothing as I didn't have my reciept.
I asked them if they could look back in there records, he said that was a no go (then why do they always ask you for your postcode when you buy something FFS ! )
So can anyone suggest what I do next ? This was a £250 camera and I'll be buggered if am only going to get a years use out of it
Thanks
Matt
#2
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Its a tricky one, did you pay by credit card and possibly trace it through that?
I work for an electronics manufacturer and have had a couple of similar cases with high street stores. Whilst the stores themselves generally don't want to know about helping you by searching through the records you might find that if they have a customer services department/helpline type thing they might be more interested.
HTH
David
Edited to say might be worth asking the manufacturer if they can confirm the date of manufacturing by serial number. Its going to be borderline if its about a year ago but you never know.
I work for an electronics manufacturer and have had a couple of similar cases with high street stores. Whilst the stores themselves generally don't want to know about helping you by searching through the records you might find that if they have a customer services department/helpline type thing they might be more interested.
HTH
David
Edited to say might be worth asking the manufacturer if they can confirm the date of manufacturing by serial number. Its going to be borderline if its about a year ago but you never know.
Last edited by djuk; 28 March 2005 at 07:45 PM.
#3
Did you buy it using a debit/credit card? All you need is proof of purchase, a statement showing the transaction is a perfectly acceptable proof of purchase.
Maybe speak to CAB about this, the shop may just be trying to worm out of their responsibilities.
Did you register the camera with the manufacturor for warranty? If so then it could be worth contacting them directly.
Might also be worth contacting the manufacturors approved repair centre. I sent a mobile phone back to have a new screen with a covering letter saying it was 2 years old (and way out of warranty) and that I'd happily pay for the repair. They fixed it FOC anyway as it was still a fault that would have been covered by warranty.
Maybe speak to CAB about this, the shop may just be trying to worm out of their responsibilities.
Did you register the camera with the manufacturor for warranty? If so then it could be worth contacting them directly.
Might also be worth contacting the manufacturors approved repair centre. I sent a mobile phone back to have a new screen with a covering letter saying it was 2 years old (and way out of warranty) and that I'd happily pay for the repair. They fixed it FOC anyway as it was still a fault that would have been covered by warranty.
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Originally Posted by pslewis
Buy the same camera NOW, return the faulty one and demand a full refund on the new receipt - SORTED!!
Pete
Pete
#6
Originally Posted by djuk
Its a tricky one, did you pay by credit card and possibly trace it through that?
I work for an electronics manufacturer and have had a couple of similar cases with high street stores. Whilst the stores themselves generally don't want to know about helping you by searching through the records you might find that if they have a customer services department/helpline type thing they might be more interested.
HTH
David
Edited to say might be worth asking the manufacturer if they can confirm the date of manufacturing by serial number. Its going to be borderline if its about a year ago but you never know.
I work for an electronics manufacturer and have had a couple of similar cases with high street stores. Whilst the stores themselves generally don't want to know about helping you by searching through the records you might find that if they have a customer services department/helpline type thing they might be more interested.
HTH
David
Edited to say might be worth asking the manufacturer if they can confirm the date of manufacturing by serial number. Its going to be borderline if its about a year ago but you never know.
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Originally Posted by Terzo 333
I've rang PC World's "customer service helpline" (if ever there was a contradicting sentence that has to be it) and even they say they can't look back through the records either
Options seem to be then...
1.) If purchased by credit/debit card see if you have a statement.
2.) Contact the manufacturer to see what their take on it is.
3.) If all else fails speak to the CAB perhaps?
Or of course if you can still get hold of the same camera from them and all else fails go with pslewis' suggestion
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#9
I work for the forces of darkness that is PC World - please dont hate me
PC World changed its till system about six months ago and I believe that they can not trace items back beyond this now. I will check this tomorrow and see if this is true.
I can only speak about the store where I work, but we would look up a transaction for the customer and if we could find it we would then be in a situation to help. As I said, I dont think we can go back further than the new system install date. I know thats mad and it frustrates the hell out of us and we can appreciate its not good for the public as well.
As already suggested, if you can find your credit card receipt then you could try sending a copy of that to customer services with a covering letter.
Did you fill out the Olympus warrenty card ? If you did then they should be in a position to help you.
This last bit is a million to one, what store did you buy it from ? Anywhere in Essex ?
I hope you get it sorted.
PC World changed its till system about six months ago and I believe that they can not trace items back beyond this now. I will check this tomorrow and see if this is true.
I can only speak about the store where I work, but we would look up a transaction for the customer and if we could find it we would then be in a situation to help. As I said, I dont think we can go back further than the new system install date. I know thats mad and it frustrates the hell out of us and we can appreciate its not good for the public as well.
As already suggested, if you can find your credit card receipt then you could try sending a copy of that to customer services with a covering letter.
Did you fill out the Olympus warrenty card ? If you did then they should be in a position to help you.
This last bit is a million to one, what store did you buy it from ? Anywhere in Essex ?
I hope you get it sorted.
#10
Originally Posted by Pistol_Pete
I work for the forces of darkness that is PC World - please dont hate me
PC World changed its till system about six months ago and I believe that they can not trace items back beyond this now. I will check this tomorrow and see if this is true.
I can only speak about the store where I work, but we would look up a transaction for the customer and if we could find it we would then be in a situation to help. As I said, I dont think we can go back further than the new system install date. I know thats mad and it frustrates the hell out of us and we can appreciate its not good for the public as well.
As already suggested, if you can find your credit card receipt then you could try sending a copy of that to customer services with a covering letter.
Did you fill out the Olympus warrenty card ? If you did then they should be in a position to help you.
This last bit is a million to one, what store did you buy it from ? Anywhere in Essex ?
I hope you get it sorted.
PC World changed its till system about six months ago and I believe that they can not trace items back beyond this now. I will check this tomorrow and see if this is true.
I can only speak about the store where I work, but we would look up a transaction for the customer and if we could find it we would then be in a situation to help. As I said, I dont think we can go back further than the new system install date. I know thats mad and it frustrates the hell out of us and we can appreciate its not good for the public as well.
As already suggested, if you can find your credit card receipt then you could try sending a copy of that to customer services with a covering letter.
Did you fill out the Olympus warrenty card ? If you did then they should be in a position to help you.
This last bit is a million to one, what store did you buy it from ? Anywhere in Essex ?
I hope you get it sorted.
I do recall him muttering something about new tills, that explains it then.
I bought it from the Harrogate branch.
I can't recall if I filled the warranty card out or not - I'll see if I can find a number for Olympus in the morning.
#11
go back to the store and politley ask to see the manager,
explain the situation, and ask them to check there sales records for the month/ day in question.
provide them with enough data, cc card details etc, and they will find it,
they got you out by fobbing you off, by law they have to keep records of sales transactions,, good ol dp !!
if the manager gets arsey, just ask for his name, and the name of the area manager, and explain you will escalate this..
btw your camera sales slip or operating manual, should have been endorsed by the shop for the gtee to be valid.
we had the same issue with comet, and they were fine.
they can find it , how do you think they do the warantee stuff.
also contact your cc compnay, they will have records also.
mart
explain the situation, and ask them to check there sales records for the month/ day in question.
provide them with enough data, cc card details etc, and they will find it,
they got you out by fobbing you off, by law they have to keep records of sales transactions,, good ol dp !!
if the manager gets arsey, just ask for his name, and the name of the area manager, and explain you will escalate this..
btw your camera sales slip or operating manual, should have been endorsed by the shop for the gtee to be valid.
we had the same issue with comet, and they were fine.
they can find it , how do you think they do the warantee stuff.
also contact your cc compnay, they will have records also.
mart
#12
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Originally Posted by Terzo 333
I have had an Olympus digital camera for approximately a year, however it has just developed a faultt - the down button does not work, meaning I can't use the menu properly.
(It hasn't been dropped or mis - used)
The problem is I threw my reciept away (only about a month ago )
Went to PC World where I bought it from and they basically said they could do nothing as I didn't have my reciept.
I asked them if they could look back in there records, he said that was a no go (then why do they always ask you for your postcode when you buy something FFS ! )
So can anyone suggest what I do next ? This was a £250 camera and I'll be buggered if am only going to get a years use out of it
Thanks
Matt
(It hasn't been dropped or mis - used)
The problem is I threw my reciept away (only about a month ago )
Went to PC World where I bought it from and they basically said they could do nothing as I didn't have my reciept.
I asked them if they could look back in there records, he said that was a no go (then why do they always ask you for your postcode when you buy something FFS ! )
So can anyone suggest what I do next ? This was a £250 camera and I'll be buggered if am only going to get a years use out of it
Thanks
Matt
If you have any problems PM me and I will probably be able to help you sort them out.
Simon
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Originally Posted by Terzo 333
I've rang PC World's "customer service helpline" (if ever there was a contradicting sentence that has to be it) and even they say they can't look back through the records either
That isnt the case; had you spoken to the Customer Service, (not Branch Call Handling) team theyd have looked at the captured till data and sent you a duplicate receipt.
Simon
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Originally Posted by Pistol_Pete
I work for the forces of darkness that is PC World - please dont hate me
PC World changed its till system about six months ago and I believe that they can not trace items back beyond this now. I will check this tomorrow and see if this is true.
I can only speak about the store where I work, but we would look up a transaction for the customer and if we could find it we would then be in a situation to help. As I said, I dont think we can go back further than the new system install date. I know thats mad and it frustrates the hell out of us and we can appreciate its not good for the public as well.
As already suggested, if you can find your credit card receipt then you could try sending a copy of that to customer services with a covering letter.
Did you fill out the Olympus warrenty card ? If you did then they should be in a position to help you.
This last bit is a million to one, what store did you buy it from ? Anywhere in Essex ?
I hope you get it sorted.
PC World changed its till system about six months ago and I believe that they can not trace items back beyond this now. I will check this tomorrow and see if this is true.
I can only speak about the store where I work, but we would look up a transaction for the customer and if we could find it we would then be in a situation to help. As I said, I dont think we can go back further than the new system install date. I know thats mad and it frustrates the hell out of us and we can appreciate its not good for the public as well.
As already suggested, if you can find your credit card receipt then you could try sending a copy of that to customer services with a covering letter.
Did you fill out the Olympus warrenty card ? If you did then they should be in a position to help you.
This last bit is a million to one, what store did you buy it from ? Anywhere in Essex ?
I hope you get it sorted.
The warranty card wont have been endorsed Im afraid as this isnt required for repair. This shouldnt be relevant though as you will have been asked for your address details for warranty registration at the time of purchase; as long as they didnt make a mistake, which youd have seen on the receipt, then the information will be kept for about three years, after which time it will be deleted.
Simon
Simon
#16
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Originally Posted by pslewis
Buy the same camera NOW, return the faulty one and demand a full refund on the new receipt - SORTED!!
Pete
Pete
#18
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I would hasten to point out that it was just an idea I had ..... I would NEVER think of doing anything so unethical!!
Simon seems to be 'in' with PCW - he is your best 'honest' option!
Pete
Simon seems to be 'in' with PCW - he is your best 'honest' option!
Pete
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Id been keeping it a secret Pete, but when I left Uni as a mature student the only job I could get was as a PCServicecall engineer working for Mastercare. My girlfriend resolves complaints for Simon Turner, Group Managing Director, which is a big job as you can imagine.....
Simon
Simon
#21
OK, an update...
Can you believe after turning the house upside down a final time, I found the reciept
I'm not sure if this is good news or not, as I purchased the camera over a year ago - I'll be off to PC World with it anyway tomorrow, but am I fighting a losing battle I'm sure it will only come with a 1 year warranty
Even so, I don't expect a fairly expensive camera to stop functioning properly in just over a year (13 months 21 days to be precise)
Does the Sale of Goods act state it should last x amount of years or something
Everyone's comments have been appreciated, keep them coming
Can you believe after turning the house upside down a final time, I found the reciept
I'm not sure if this is good news or not, as I purchased the camera over a year ago - I'll be off to PC World with it anyway tomorrow, but am I fighting a losing battle I'm sure it will only come with a 1 year warranty
Even so, I don't expect a fairly expensive camera to stop functioning properly in just over a year (13 months 21 days to be precise)
Does the Sale of Goods act state it should last x amount of years or something
Everyone's comments have been appreciated, keep them coming
#22
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Initially you will be shined on by the store; mostly out of ingnorance. You need to approach PCW Customer Services in Sheffield; it would be better if you wrote to them rather than telephoned or emailed. It is your responsibility to establish that the kit is faulty and an engineers report may be required; you will have to stand the cost of this although it will be reimbursed.
DSG have two options; either repair the kit for you or offer you a depreciated credit. If you have any problems then you are welcome to PM me and I will see if I can get it sorted out for you.
Please bear in mind though that the CS team which has less than 15 members has to take hundreds of calls a day and the vast majority of these are trivial and pointless. A fair proportion are ridiculous but they cant tell the fools to f*ck off.... Well under 10% of all complaints have any substance; friendly callers/correspondants make a lot more headway...
Simon
DSG have two options; either repair the kit for you or offer you a depreciated credit. If you have any problems then you are welcome to PM me and I will see if I can get it sorted out for you.
Please bear in mind though that the CS team which has less than 15 members has to take hundreds of calls a day and the vast majority of these are trivial and pointless. A fair proportion are ridiculous but they cant tell the fools to f*ck off.... Well under 10% of all complaints have any substance; friendly callers/correspondants make a lot more headway...
Simon
#23
Scooby Regular
I think you KNEW it was over a year and tried it on!!
You are stuffed basically, look on the bright side - you can now buy the best value camera of the moment ...... Canon 300D!!
SORTED!!
Pete
You are stuffed basically, look on the bright side - you can now buy the best value camera of the moment ...... Canon 300D!!
SORTED!!
Pete
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A decent piece of kit like an Olympus camera should last for well over a year; whether it should last for six years (the limit of the vendors responsibility in law) is for someone else to decide. This is relevant only where a depreciated credit is being calculated though. Its common to state that a notebook PC will only last for three years and so after 18 months youd be looking at a depreciated credit refund of 50% of purchase price; bollocks in my opinion but I was fighting a losing battle.....
#25
Old news now, but I checked today and GC8 is quite correct with his information.
I agree with writing to Customer Care and see if you get any joy, nothing to lose by this.
Good luck m8
I agree with writing to Customer Care and see if you get any joy, nothing to lose by this.
Good luck m8
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Assuming you don't get anywhere with the warranty a last resort might be to attempt a repair yourself. These switches can sometimes be rescued with a dose of switch cleaner, you will need to take it apart though.
Allan
Allan
#27
Originally Posted by GC8
Initially you will be shined on by the store; mostly out of ingnorance. You need to approach PCW Customer Services in Sheffield; it would be better if you wrote to them rather than telephoned or emailed. It is your responsibility to establish that the kit is faulty and an engineers report may be required; you will have to stand the cost of this although it will be reimbursed.
DSG have two options; either repair the kit for you or offer you a depreciated credit. If you have any problems then you are welcome to PM me and I will see if I can get it sorted out for you.
Please bear in mind though that the CS team which has less than 15 members has to take hundreds of calls a day and the vast majority of these are trivial and pointless. A fair proportion are ridiculous but they cant tell the fools to f*ck off.... Well under 10% of all complaints have any substance; friendly callers/correspondants make a lot more headway...
Simon
DSG have two options; either repair the kit for you or offer you a depreciated credit. If you have any problems then you are welcome to PM me and I will see if I can get it sorted out for you.
Please bear in mind though that the CS team which has less than 15 members has to take hundreds of calls a day and the vast majority of these are trivial and pointless. A fair proportion are ridiculous but they cant tell the fools to f*ck off.... Well under 10% of all complaints have any substance; friendly callers/correspondants make a lot more headway...
Simon
Result
Initially I was a little dissapointed, but having spoke to a fair few people they seem to think I've come out of it fairly well...but I'm still left with a £200 camera that doesnt work properly...
Is it worth ringing Olympus to see if they could repair it do you think ?
Matt
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Matt; send me the details of the letter via PM and I'll see what I can do. Im particulalry interested to know whos signed it too. At this point my advice to you would be hold on, and dont use the voucher.
Simon
Simon
Last edited by GC8; 20 April 2005 at 07:48 PM.
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Pleasure. I always tried to ensure that DSG kept straight with people when problems got to my level; it was an uphill struggle though.
Simon
Simon
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