C h a z

Had my car alarm certified pre christmas. Turns out the guy that came to do it knows Zoe (they have the same doctor) so the certificate was free, great.

Rang him yesterday to see if he could supply me with some speakers. He suggested a pair of Kenwoods, normally £145 but he would do them at £98.

I then texted him to say that I would be paying credit card. He replied saying there would be a charge of 3%

I replied by saying that I had since found them for £80 on the net and wouldn't be needing them. No Reply.

I texted again later in the day. No Reply.

Today I get a text asking if he could drop them round and that now they would be £98 even on a credit card.

I texted a reply saying that I would not be needing them.

He replied "thanks for ringing, I got them in stock as u ordered them!"

I asked him to check his messages.

"u ordered them @ 11am wed, ur text was @ 3.30pm, since i provided u a free service worth £35 b4 xmas u must think I'm running a charity. i dont appreciate that kind of thing!"

I told him they were too expensive and therefore didn't want them.

"its the principle! u obviously dont understand good business relations, next time don't go shopping with no money! i will just bill u 4 works carried out-ok! tell zoe i said hello!"


since then I've had a long ansa phone message left on the house phone. I've even offered to buy the damn things to make him go away. The guys a loon. I point of fact I could have bought them, installed them and then retuned them for a full refund within 14 days if I had wanted to.
I returned his call and he got into the whole don't get me started I'll come round yer house etc. After that he put the phone down.

Am a being unreasonable?

Jamo

iTrader: (23)

ummm no your not, hes being a t1t imho!

pugoetru

does he live in front of katie price

C h a z

I sell plasma screen's and that sort of thing. I would never dream of spitting the dummy if a customer gave back word on a piece of kit. Let alsone texting them and ringing them up after work hours.

I was allways taught that the customer is allways right. Its a rule that has served me well.

C h a z

pugoetru,

Eh?

ProperCharlie

I wouldn't attempt to do this sort of thing via sms. It seems as though the bloke initially did you a favour, and then due to some kind of breakdown in communication, it went sour. f you had 'phoned him to say that you didn't want the speakers, everything might have worked out ok.

I usually ignore any sms I get regarding work (e.g someone trying to book a day's holidau or soemthing). If someone can't be bothered to phone me, then I can't be bothered to do anything for them.

mj

who's zoe, and whats the doctor got to with it?

C h a z

he was sending me the price quotes via text, so that how I replied to him.

Zoe is my better half.

ProperCharlie

Fair enough then. Just tell him to go f**k himself and stop messing about with your lady.

fatherpierre

Tell him to foxtrott oscar by sms.

C h a z

LOL knew I could rely on you guys to make me see the funny side

I asked Zoe what he was like, aparently early thirties average height average build..........boxer with a scar on his face.

fatherpierre

Not your problem, mate.

He sounds a touch weird LOL.

salsa-king

i'd be worried that zoe sees this guy at the doctors, are they ill a lot???

..... can't remember the last time i went to my doctors.. think it was 1999 for a 'gingly' on my wrist that he said would disappear on its own.. it did as well. did think of hitting it with a thick book like a bible... but he said not to do that! lol

StickyMicky

what you ordering stuff with text messages for?
the world has gone text message ****en crazy

C h a z

Zoe was signed off work with stress and depression (IT Industry) this bloke was at the same therapy group thing. They only met twice I think.

C h a z

StickyMicky, its 2005. You'll think buying stuff of the net and sending e-amil is crazy next.

ProperCharlie

This is getting worse and worse - so this bloke's a depressed ex boxer who got beaten up in the ring, fancies your wife and is looking for some suitable punch bag to vent his frustrations on. Plus he has short term memory problems and probably doesn't know what day of the week it is.

If I were you I'd move to another town.

StickyMicky

come on, text messages are not the most reliable of comunication

ive sent texts that still havent arrived at there destination, ive had messages deliverd to me 2 days late, most other people have that i know of

a phone call never seams to go missing in action sumwhere!

C h a z

LOL, you aint seen the size of me yet I'm kinda hoping he comes knockin at my door LOL

StickyMicky

lets see the pics of you and then pics of him and we can predict whos hardest

C h a z

StickyMicky, that sms issue aside. As a customer you can ring up and cancel anything you like especially within the same day. You can in fact return stuff upto 14 days after purchace for a full refund. Unless the goods have been damged, or consumed.

StickyMicky

*noticeing the bit that says "ring up"*

where did you get this info from, does it suggest that you can "text up" as well?

C h a z

Ring up, text, write a letter, send an e-mail whatever you like. Its part of the Consumer Goods Act I believe

ALi-B

iTrader: (1)

Simple rule...don't text


As good 'ol Bob used to say..."It's Good to talk"

C h a z

Can we leave the texting issue to one side. The bit that was annoying me was the fact the guy had got so mad about me cancelling the order. Even if he had brought them to my door and I had said I didn't want them he should have accepted it, not start sending me childish messages and ranting on my ansaphone.

Chr1st if he thinks being left with a £98 paur of speakers is bad try being left with a plasma screen on your hands. Welcome to the world of retail.

salsa-king

or just buy the bloody speakers!!

C h a z

Allready offered to give him the cost of the alarm work and the speakers so long as he stops going on about it.

andrewdelvard

Why? In terms I don't usually use on scoobynet, fack 'im. Gets rough you don't fancy it, call the police, fack him again.

Buckrogers

Under EU law I think you will find its 7 days. Some retailers will offer to extend this, but legally, its 7 days.

If you dont need or socailise with this person, just ignore him, he should get bored sooner or later.

C h a z

True